9.5 Antivirus messages
We had a user get this message from the 9.5 antivirus this morning: Previous application startup failedInformation about the application state at the moment of failure is readyto be sentSize...
View Article9.5 Console - File Transfer during Remote Control missing
After upgrading the Core to 9.5 went around to everyone(12 helpdesk folks) system and upgraded their remote console to 9.5 from 9.0sp3. Every remote console seems to work properly execept the File...
View ArticleAgent health checks
Hello all, I just received a question from my Service Desk and I have a few answers for them but I would like to run this by the LANDesk pros :-) The question is: "Is there a way to verify that the...
View ArticleQuery on computer.security.AntiVirus Software.Antivirus returns no info even...
Has anyone run in to this, we have 70 servers our of 328 that report that AV is NOT installed even though it is. When you click on Inventory and look under Security, all you see is patch history and...
View ArticleInspector Permissions
We are trying to make Inspector available to our support staff, but there doesn't seem to be any permission clearly assoactiated with inspector access. Our landesk administrator has the "inspector"...
View ArticleSelecting WinPE menu brings up provisioning template and no menu
I'm setting up OS deployment for Wimdows 7 x64. We have LANDesk 9 SP2 installed on Windows 2008 R2. I have created a Windows 7 x64 image and captured it using this LANDesk server. I created an OSD...
View ArticleRemote Console Install Failure - Issftran.dll
This is the first time I have not been able to install a 9.02 remote console. Hopefully someone has an idea here. Win 7 32bit OS workstation.Net 3.5.1 installedSystem passes prerequisites During the...
View ArticleJava 7 Update 11
Support is aware of the Java 7 Update 11 emergency update provided by Java. Our team is currently developing a patch manger definition for Java 7 Update 11 and we will have this released as soon as...
View ArticleAfter Upgrade to LANdesk 9.5 cannot drag scripts.
I can no longer drag OSD scripts ot the PXE boot menu after upgrading the core and my console to 9.5. I am running Windows 7 32 bit. I can however still do it from the console on the core server.
View ArticlePower Management in Management Suite 9.5?
I just noticed that it appears Power Management has been removed from LD Management Suite since our upgrade from 9.0 to 9.5, now I see that is has been broken out to a separate product - LANDesk Power...
View ArticleInstalling Java on Windows 7
I have run across a problem installing Java 6 Update 22 on to Windows 7 via Software Distribution. Our users are for the most part standard users and do not have admin rights on their machines. When...
View ArticleTest to Live - how to lock Live down?
This new pack looks like a very useful suplement to design transfer. A few questions if I may? 1. The manual rightly warns against making changes to reference data in live after the snapshot to...
View ArticleData Partitioning in Service Desk
Is it possible to apply partitioning rules for Roles instead of Groups? In reading the Admin guide it doesn't seem that way: Enabling data partitioningYou need to specify which customers and support...
View ArticleCommon Base Agent Not Loaded
Having a problem with the common base agent not loading onto some of our servers(Server 2003 and Server 2008). Does anyone have any idea why the agent would not be able to load from the deployment. We...
View ArticleSort order of manual actions
Is there a way to sort how the manual actions connected to a status are listed?Possibly in the Process designer or Window designer?? Thank you!Taylor Current Version - ServiceDesk 7.5
View ArticleChange the login name for machines?
Is there a way to change the presented login name for machines? I have quite a few machines that we keep imaged and inventoried but are not assigned to anyone "right now".I would like to be able to...
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What is "Pending update tasks" referring to?
I have used the Patch and Complaince component to create many custom definitions but am now moving towards deploying Windows Updates via LANDesk. While in the Patch and Compliance window, there are...
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Web browser of choice?
What is everyone using for a web broswer for service desk? We used chrome in boot camp, and I noticed chrome looks a lot better than IE or firefox (gradients and rounded divs). I also like the...
View ArticleLDMS 9.5 Imagew v2 command line options
Image for Windows v2.73 has two new drop-downs available while it's running in WinPE, "Power Options" and "Process Priority". Does anyone know of a switch to grey these out? Our techs are known to...
View ArticleManagement Console via Citrix Xenapp
We have moved from a terminal server environment for our management console to Citrix's Xenapp v 6.5 and are facing some oddities that apparantly did not exist within the TS environment. See below for...
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