Approval Process for Articles
Is it possible to have differenet approval process for different knowledge domains? For example: Can we have one set of users allowed to approve internal articles but another set (more senior) allowed...
View ArticleAdd Reminder to Knowledge Process
Hi, I know this has been asked a number of times in the past, but wondering if this feature now exists. Is there a way to add in reminder or notifications to generate an email as part of the approval...
View ArticleError after update to mandatory
Hi, I'm upgrading to ServiceDesk 7.5 and i need to make mandatory some boolena fields in order to view it as a checkbox in Web Desk. When i update to mandatory incident or change field i'm getting a...
View ArticleObject reference error when trying to open a query via a shortcut
Hello,I'm having trouble with a couple of queries in Self Service.If I add a query as a shortcut to a shortcut group, save it, recycle the app pools and then view it as an end user in Self Service, it...
View ArticleProgram to monitor the LDSCAN directory
I recently had a problem (solved) where scan files were not being processed in a timely manner and I had a backlog of a couple of thousand files. I wanted to monitor the directory to see if/when the...
View ArticleHardware Alerts for Lenovo Desktops
We have been trying to get a power alert on one of our Lenovo desktops and are unable to. Do the desktops us IPMI to display hardware alerts as well as the servers, or do they use something different?...
View ArticleAlert Emails Being Displayed in UTC
Does anyone know how to change the default time of the alert in the email from UTC to EST? For some reason I can not find where to make this change Thanks, Matt
View ArticleHow to get "out of control" clients back in LANDesk
I have recently taken over LANDesk at my new company and it's a mess and not set up properly. Many things were not set up properly but I've just upgraded to 9.5 and I am trying to find and fix all of...
View ArticleN° Enregistrement Application Virtualization
Bonjour LANDESK ,Nous souhaitons utilisé le logiciel Landesk Application Virtualisation mais celui-ci nous demande un N° d’enregistrement ! Nous avons sur notre serveur LandeskTCR2 une centaine de...
View ArticleUK - english Sysprep
Hi guys Currently with Win 7 deployment with Landesk the language and location always reverts to United States. The Gold Image is definately all set as United Kingdom -UK and Us has been removed...
View ArticleError creating New Distribution Package
I am very new to LANDesk (I've inheritted LANDesk responsibilities from an employee that resigned from my company). I am using LANDesk Management Suite 9.5 and trying to create a new batch...
View Article7.4 WebDesk - URL's personal only?
In my console I have a bunch of web links we use quite often. In that link list I also have URL links to some Excel, Word, and PDF files. I thought I was being real clever by adding them to my...
View ArticleSelf Service query data not showing
Hello,I'm quite new to 7.5 so please bear with me. We are having problems with several queries that do not display any data when they should in Self Service.1.- I created and saved a new query gadget...
View ArticleRedeploying a software distribution on reimaged machine with same name
An interesting situation is occurring and I am trying to figure out if there is a better way to handel this. 1) Currently using 9 SP32) PCs are queried from AD to put in the policy to distribute a...
View ArticleLandesk inventory
Hi, On my Console LDMS, when your computers is down for every month. The computers disappearerd on my console .is it normal ? Thank's Arnaud
View ArticleClik here to view.
Cannot "switch modes" after 9.5 upgrade
I have recently upgraded to LDMS 9.5. In LDMS 9 SP 3 when you right clicked on the remote control icon it would tell you if you were in direct or gateway modes and gave you the ability to switch...
View ArticleClik here to view.
Column width in WebDesk windows - v7.5
Hi Hopefully someone can help me with this one. This is in v7.5 SP1. My question relates to the width of the columns in the window design - is there any way to set the maximum width of a column? On...
View ArticleRemove old Citrix Web Plug-in and install latest
I'm looking for want to remove old Citrix Web Plug-in and update with the latest Xen App Plug in. Thanks Mike
View ArticleLandesk 9.5 Provision VPro on Static IP Address computers
Does anyone know of any documentation of a new process for provisioning Vpro on static compters using 9.5? I saw a demonstration on how this worked using DHCP at Interchange (AWSOME!), but I was...
View ArticleOffice 2013 Software Distribution
Does anyone have a step by step guide to getting Office 2013 deployed out to computers? Computers are all Windows 7. Thanks,Jason
View Article