Working over different IP schemes
We are trying to enable the ability to allow ios devices to work over two different IP schemes. Our Core and MDM server are on our corporate 10.1.X.X network, and our devices are on our store's...
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Prevent Analysts and End users modifying Filters on queries
Hi I want to be able to limit searches done to a date and company. The search below works perfectly but then from the analyst screen they can right click and remove the 2nd & 3rd filter if they...
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Driver verification box in imaging.
During the imaging process when booting into the OS the process halts at 2-3 of these screens below and will continue just fine if you tell it to install this driver software anyway. Is there any way...
View ArticleJava 7 Update 7
So i want to deploy Java 7 Update 7 and i see the patch in the patch and compliance window. It says Java is a Manual download so i went and downloaded all necessary files and placed them in the patch...
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Graduate fills on colour schemes
People may not know, but webdesk colour schemes support graduated fills so that your headers can look quite smart. For example It doesn't come out as well here as it does on the actual web page, but...
View ArticleIssue when sorting Incident Breach Time
Not sure if this a bug in service desk or not but when trying to sort a query using the Minutes to Breach as the sorting attribute the results do not sort in order. It does appear that it is trying to...
View ArticleHow to stop duplicates in % fixed within 15mins SLA
Hi All We have a Crystal report that was customised by Landesk for us a few years ago but we have found an error/oversight on it. Basically, if a call has been resolved but then unresolved and then...
View ArticleSecurity scan fails to download some patches
When i run a security scan, it fails to run certain installers. Last status:2 patches were found to runLast status: Done. 2 patches were foundDownloading...
View ArticleQuery in regards to Scan & Repair Settings
If I Configure scan and repair settings to scan against a group and select immediately repair all detected items as well as enable autofix how this will work: Will it repair or autofix all the patches...
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Help with a Conditional Filter
Hi Guys Wondering can anyone point me in the right direction. I haven't used a condition on a filter before and I can't seem to get it to work the way I want it to. At the minute we have a filter on...
View ArticleIssue with Return Code mapping
I am deploying a WinRAR sfx installer. For those interested, it is Solidworks 2012 sp3. The WinRAR sfx installer uses return code 1000 for a successful install.I have added return code 1000 (for...
View ArticleCreating Service Request from Incident
Hi!My Incident is in the 'In Progress' state. At this stage we need to create a request for some service. So I use the action 'Create Request'. Process seems to be fine. However when we log the...
View ArticleChange Agent Settings
Hello Everyone,I am new to the boards and fairly new to Landesk. I am working with clients who are on a VPN connection. Everytime the VPN reconnects they are given a new ip and landesk is unable to...
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Change Control Calendar via Crystal Reports
I really hated not having a dashboard where I could see a calendar of all my Changes. We make a bunch and I get an e-mail every time one is created. The problem is that sometimes their 2 weeks in the...
View ArticleAgent install fails during OSD (LD MS 9.0 SP3)
Hello guys, I need a bit troubleshooting help. I'm trying to re-implement our Windows 7 OSD after installing SP3 in LANDesk Management Suite.I got stock when the OSD task tries to install the Agent....
View ArticleForward Schedule of Change Calendar
Is there some way of setting up a "Forward Schedule of Change" Calendar within Service Desk to post onto WebDesk after changes have been approved by CAB? We utilize Change Management and it would be...
View ArticleCannot commit CIs in Webdesk
I am struggling to get "Commit Configuration Item" option to appear in WebAccess (LDSD 7.4)Is it possible or can it only be carried out using the Console?
View ArticleError when create relationship in object designer.
I tried to create a relationship between two business objects.It prompted error:Error on saving changes:Value not specified for AttributeType MappingDetail attribute. Attributes in class types that are...
View ArticleEasy way of notifying a process has been created??
Hi I have a request process that creates a related incident process. Issue is that the creation is an auto action as I want the fields to be copied across. Has someone found a way of notifying the...
View ArticleBulk Action Management
Hello,does anyone know if there is a way to limit the number of days' history held against a Scheduled Bulk Action.We have some that are run hourly and, because the list is so large, it takes ages to...
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