Importing AD Users into AD Imported Groups
Hello There, I managed to import AD Security Groups into Service Desk. However, I want to import (map) the members of these security groups to be members of the groups that were created in Service...
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how can I use port 443 instead of port 80 ? [LDMS]
[LDMS 2016]I want to use port 443 and i don't want to use port 80??So,Is it possible ? if i use port 443 instead of port 80 in the core server thank you.
View ArticleHow to send data from a thrid android app to Velocity
My goal is to send data to Velocity client. For this reason I am using an intent on my custom Application. the code is the following: public void SendToVelocity(View view) { Intent sendIntent = new...
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A Timer Request
We want to log the time an analyst works on a given task. We want a simple Start Timer/Stop Timer action. I've looked at the build in Start Clock/Stop Clock actions but this seems to me to be based...
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How to Disable Windows 10 Feature Updates from Auto Installing
For organizations that wish to disable auto win10 updates, the below is a useful hack. However, this does not prevent an end-user from going to System Settings and clicking the button "Check for...
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Appending last octet of IP for terminal ID not working correctly
Using telnet client 7.0.12. Im trying to create a workstation ID of "rf" and the last octet of the IP. Everytime I do this, it ends up being RF101. I dont know where the 101 comes from....it isnt...
View ArticleMay I update directly to 2018.1 from 2015.1.0.185
Is there any known problems with updating from 2015.1.185 to 2018.1 ??
View ArticleHow to Make IE Default Browser for Windows 10
For applications that require IE to be the default browser for applications and you need it for any user that may login, you will need to apply the following attachment for any user logs in. You will...
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Upload attachment control for service request not working (IE)
Has anyone else had problems with this control not working in IE(11)? I've tried enabling just about every property I can find within IE, however, the attachment fails to get added to the SR once it is...
View ArticleHow to save knowledge from previous Helpdesk software and import to ConnectUs?
Hello All, I'm working on a project to decommission our previous helpdesk software and import the knowledge leftover into a SQL Server (or something of the like). I'm curious if anyone else has gone...
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Rule for ScanSnap scanning software
I have one user who has a locally attached scanner and needs ScanSnap software. Surprisingly (well not really) its not easy to configure a rule. Most of the files are located in C:\program files...
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Execute Windows PowerShell Script fails with "Unable to set execution policy"...
We try to run a task "Execute Windows PowerShell script" with the script from the "Script" tab. We selected the "Override execution policy for this task" because the cmdlets we try to use needs...
View Articlehow to change service name in incident created via email, how to change...
i need to change the service name on incident was created via email
View ArticleIn Distribution Packages the Reset Package Hash has a red X, is reseting...
I'm running 2016.3 No patchesDo we not reset package hashes in 2016.3?
View ArticleWhat credentials does installing an agent use
I'm running 2016.3 no patchesWhen I try to push out a updated Agent I am getting a lot of failures. So I made a batch file to run the self-contained agent with domain admin credentials and I have...
View Articlereport overview number user sessions per day
I need a report overview with the number of user sessions per day. This I need to calculate the difference in the price between named and concurrent licenses.
View ArticlePowershell CallScript ändert das Ergebnis ab
Hallo zusammen, ich habe das Problem, dass ein Script lokal ausgeführt funktioniert, aber per DSM CallScript das Ergebnis verfälscht. Das Script soll den Zielpfad eines links ändern also von z.B....
View ArticleLeerzeichen werden durch Unterstriche ersetzt
Hallo zusammen, bei folgendem Skript werden bei einer Ausführung (egal ob ExecuteEx oder CallScript) im DSM die Leerzeichen im Pfad durch Unterstriche ersetzt. Führt man das Script händisch aus, klappt...
View ArticleCreate an object that either creates a new Incident or attaches itself to an...
As part of our counter support, we want customers to check in. This is new for us. One of the biggest reasons we've found people are resistant is that the way the check-in process works is best...
View ArticleSkip Quick Action in Workflow
Can someone confirm if possible. I have a Quick Action in a workflow that invokes a web service call; all works fine. I can't see any way to bypass this Quick Action based on a Global constant (ie...
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