Reassign action removal
Hi Everyone, I do have a strange issue. All of a sudden the End Users have the "Reassign" action. I tried turning it off the "Reassign" privilege and its giving me an error ". I would only like the...
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Adding fields to Survey Metric View
I'm trying to add a ResolvedBy field to this list view but I noticed that there isn't an Incident relationship to the Survey Metric View business object, but it looks like it's pulling other...
View ArticleHide Child Panel for Not Role OR Not Team?
Happy Friday! We have successfully used the Hidden Expression for a Child Panel using $(CurrentUserRole() != "Admin) - (Hide if role is not Admin) I have also tested $(!CurrentUserInTeam("Server...
View ArticleHow to create a task on a specific date in service request
I'm working on a request offering for hardware moves. Some hardware moves are temporary, so I'd like to create one task for the initial move and a second task on the date specified in the request. I...
View ArticleDateTime fields viewed/used as separate Date and Time fields
The existing DateTime fields are clumsy and using the arrow keys to move to the time after using the date picker can be a challenge. I was looking for something like the date and time fields in a MS...
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Sending attachments via Reminder action (Multi-Attachments)...
I have seen described in Article 39901an ability to send Attachments in an email from Service Desk. So my process in inactive They method described - used Value Types from one multi-attachments...
View ArticleHow to isolate a file per user but do not store it in Personalization DB
I have a file that multiple users have read-write access as cache for an application. I would like to isolate the file by personalization but do not want to store it in the DB due to it's size. If I...
View ArticleUI Actions & Popup windows
Is there any way to use a UI Action (or any other method) top pop up a form from another object into an incident much like how opening a task or journal is handled?
View ArticleAgent push fails if no one is logged in
I'm running Landesk 2016.3 I keep getting a agent push fail if there is no user logged in. I don't think this happened when I was on 9.6. Is this a bug?
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Create SR with WebService
Can you use the "triggered by" option for fields in request offering when creating the request through the web service? I have a simple test SR setup with a dropdown box and checkbox. If yes is entered...
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Error: Value cannot be null Parameter name: key
I am trying to create (have also tried update) a task object Task#Assignment. In the API I have put Subject, Details, Status, OwnerTeam, and ParentLink_RecID (to link it to a parent service request). I...
View ArticleAssign html links from account record field into a quick action
Hi Goldmine Support I was looking to see whether it is possible to assign a contact value into a quick action email which I can be assigned as a html weblink. Application Details We have a variety of...
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Cannot access synchronization menu
After remote install of GMPE with Installation file for One-button sync, at end of installation I get some error messages like Configuring One button sync settings error. Trying to access Synch menu...
View ArticleMask URL for Survey
Hi Everyone, Is there a way to mask/hide the URL on the address bar when a user is directed to complete a ticket survey? Any help is always appreciated!Sincerely,John
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Importing purchase dates (string format) to Date Purchased field (datetime...
Hi Everyone, Need your expert advise. I'm trying to import purchase dates (string format) and automatically convert them to the Date/Time format shown below.Thanks in advance!Sincerely,John
View ArticleNotice: The GoldMine Community moved to the Ivanti Community on January 27th...
Goldmine is one of the Ivanti products and as a next step in consolidating our support systems we have moved the Goldmine community and forums to the Ivanti Community.What do I need to do?If you...
View ArticleIvanti Workspace Control 10.2.0.1 Issues
Hi All, At this moment we are using RES 10.1 in our Citrix Xendesktop environment but we wat to upgrade to 10.2 to prepare for a Citrix 7.15 upgrade. We installed RES ONE workspace 10.1 with the...
View Articlecreate agent for workgroups
Have current windows agent defined for domain.Need help creating an additional windows agent that I can push to "workgroup" computers that do not authenticate to the domain.
View ArticleWhat credentials does installing an agent use
I'm running 2016.3 no patchesWhen I try to push out a updated Agent I am getting a lot of failures. So I made a batch file to run the self-contained agent with domain admin credentials and I have...
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how can I use port 443 instead of port 80 ? [LDMS]
[LDMS 2016]I want to use port 443 and i don't want to use port 80??So,Is it possible ? if i use port 443 instead of port 80 in the core server thank you.
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