Missing Webaccess Features
For anyone that does not follow the ER's I highly suggest visiting http://community.landesk.com/support/community/enhancementrequests/itservicemgmt and select "Follow this Space". ERs push the...
View ArticleAffected Users list
Has anyone added an "affected users list" to their Problem tickets? If so, do you notify them ALL when the ticket is resolved?
View ArticleCustom data inventory not working
Hi,We migrate from 9.0 sp3 to 9.5 a month ago. Prior to the migration we didn't have any problem with our custom data.Last week, I found out that if I add a new custom data based on a registry key, it...
View ArticleEscalation points
Hi All I have been given a challenge for the request process to have a custom escalation point. The end game is to have an action called create escalation point (which there is) with several pre...
View ArticleWindows 2008 Standard server not applying a group of patches.
Hello everyone. I'm in the process of deploying LanDesk Patch Management for the first time, so I can be considered a newbie. I've read the manual and have watched a fair amount of the training...
View ArticleWhat's new with the HP 1.4 update release
http://help.landesk.com/Topic/Index/ENU/LDMS/9.5/Content/ISV/hp_c_overview.htm In the help it talks about a 1.4 release for 9.5. Is there any further information on this because it talks about it being...
View ArticleClik here to view.
Need to compare 2 conditions to show an action
Hi Guys I've been rummaging around on community but I'm still hitting a brick wall on a process. I'm really hoping someone will come up with something to fix this. After speaking to another LANDesk...
View Article"Bogus" Core Server is listed in addition to regular Core Server
We recently upgraded to LANDesk 9.5. We have a new server and did a clean install of LANDesk 9.5, including the SQL Express database--basically started from scratch. Our core server is called S21. An...
View ArticleServiceDesk 7.5 download (setup)
Good, I do not find the installer ServiceDesk 7.5 could point me where I can download it
View ArticleCustom Definition force a reboot
Our Scan and Repair settings are set so that if a reboot is needed the user can deferI have created a custom definition which will add a registry key (this happens) and the Definition is set so that...
View ArticleCluster and Nodes
On core core, we have the agents installed on each Node of a cluster, but in LANDesk we are only seeing the cluster nameIs there a way to change this so the the agent reports on its node ? Cheers
View ArticleCalculation for Precondition - All Tasks End State and Analyst Assigned
Hello,I am working on a calculation for a Precondition to drop before my Fulfilled status in Request. Essentially our HD manager wants to ensure that an Analyst is Assigned prior to completion. The...
View Articlequery for non resolved and either unassigned or assigned to me
Hello, I'm running Service Desk 7.5 not service packed. I'm trying to put together what should be a very simple query. I want to query Incidents that meet the following criteria: status is not...
View ArticleAdd Remove Programs in the user's hive
Is there any easy way to inventory the Uninstall key in the user's hives? For example, HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall. I want to gather all the "instaled" programs under...
View ArticleImagew.exe .tbi and 2gb barrier
For the life of me, I think I accidentally ran across someone explaining the appropriate switch to remove or modify, in the Capture script with ImageW, but I can't go back and find it now. I've already...
View ArticleSelf Service Portal examples
Does anyone have some design examples they'd be will to share on how you did your Self Service Site? Also, does anyone use Dashboards on the Web Desk portion for their Analysts. Just getting ready to...
View ArticleEdit End User Account details in Self Service
Dear All I think that I've seen on a LANDesk demo that it's possible for an End User to edit their LDSD account details via Self Service. I've managed to get an end user window to appear for the object...
View ArticleCreate Incident or Request from User window
I have a request by a client. They are insisting that they don't want create an incident when someone contacts the service desk and change it to a request at a later stage. They want the analysts to...
View ArticleCreating Window Design Transfer files with Calculations
Typically, when creating a design transfer file for a new window, I remove any attribute filters or calculations on that window. However, I have a window with up to 13 calculations and some of them...
View ArticleCalculations working but trace displays errors - should I be concerned?
While troubleshooting another calculation issue, I switched on tracing via the log file: http://community.landesk.com/support/docs/DOC-26173 Have since resolved the initial issue but noticed that a...
View Article