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Modify request status box?
This is in reference to the new "mobile" self service UI. We would like to modify it so that it shows the owner of the ticket. This was easy enough for incidents when viewed through My Items because...
View ArticleLooks Session Timeout configuration is a bug in 2018.2 Xtraction
Did anyone try Session Timeout configuration in any alternate way like in IIS. We are trying to do it on Windows 2016 server.
View ArticlePPPC payload for TCC on Mojave
Has anyone or has support released a mobileconfig payload that we can utilize with our MDM of choice to whitelist Ivanti Mac agent components for TCC on Mojave? As of now, the only binary that has...
View ArticleHow to create an approval task to show only the group of approvers and not...
How would we go about creating an approval task that would list only the group of approvers instead of listing every member of the group individually when only a single approval is required? Using the...
View ArticleUnable to update Default Record Count setting
Xtraction is upgraded to 2018.3 and now Unable to update 'Default Record Count' setting from GUI under Administration-->Setting option We can see the below error in logs, verified the permissions...
View ArticleUse of Alerts in Xtraction 2018.3
can someone please put some light on Use of Alerts in Xtraction 2018.3 and how to enable the service
View ArticleUpdate Base OS Deployment Image
Does anyone out there have a reliable way of integrating / updating a base windows OS image with MS updates for deployment? Currently when we deploy our desktops and servers from LANDesk we have to sit...
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Service Request - Request for Role
I've created a request offering for a role within Ivanti - it is as follows: The workflow fails whenever it hits a task block, not sure why. It's configured to create a task for a valid team and a...
View ArticleSurvey Notification Emails
In my test environment I have customized the Survey notification emails that are going out for Incidents and Services requests, and I would like to check on the email that's been sent, but I don't know...
View Articlewhen I login Ivanti Service Manager error message:
You cannot login to the system now. Please contact your administrator. Additional information is available in the logs.
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Looking for Ideas - Incoming email to change status to Active
I'm having an issue with the Service Desk that they mark incidents as waiting for resolution and not waiting for customer when they have reached out. They then don't check for replied to incidents...
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CBA - Agent not Loaded queries
Hi, I can't find the ideal way to validate trough query if common base agent status is not loaded.Is it possible to run a query to validate the whole infraesc. and find all the machines with this issue...
View ArticleHow can I send someone a link to a saved search in HEAT?
I created a saved search. I want to share it with coworkers by sending them a link, and them being taken directly to the search results. How do I do this? I can't get the URL from my browser since it...
View ArticleRES Workspace Control: Personalized Startmenu Disapears windows Server 2016
What do i have to do to capture my users personalized starmenu? At the moment my users creating a personalized startmenu with several pinned items and after a few logon and logoffs it disapears...
View ArticleDisappearing Records
We've had two contact records just disappear from our database in the last three weeks. I assumed the first one was a fluke....but now I am sure something is going on. I believe once a record is...
View ArticleAutomated, policy based, timely software installs.
We are looking to automated software installs such that adding a user to an ad group installs software on their computer (not every computer they log into). Long story short, we decided to go with a...
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Waiting for RES Service to start
Hello Community, We did a fresh install today of Ivanti Workspace Control. Sometimes the login proces hangs at 78% (see attached screenshot). The only resolution seems to be to restart the server. I...
View ArticleAgent Health Questions
I never really used agent health in the past and have started looking into again today. Some things confuse me about it. It seems there are three pieces to it and I'm not fully understanding how they...
View ArticleQuestion on port 1433 used for SQL
I was wondering if anyone can tell me what information is passed over port 1433 from a console to the core when making SQL requests? our Systems and Security team will not allow us to have the console...
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Provisioning stopping on one particular package, help please! - IEM 2017.1
Hi there, I'm trying to get a provisioning template to work with a new Windows 10 image using IEM 2017.1 and running into an issue that seems a bit strange.Although this particular package (Shoretel...
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