Mac OSX updates in PM; can they be pushed?
I am working on getting a new MAC lab up and running; all Mac clients use OSX 10.8 and now have LDMS 9.5 Mac agents installed with the Dec2012 Mac patch. I am attempting to break-in the patch and...
View ArticleDisplay recent Notes or With Customer content on Incident Window
Hello I have a request from my Analysts to display the most recent Note or the content included when a Incident is set to With Customer on the Incident Window. It doesn't necessarily have to be on the...
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Issue with SLM report with expanded details
I am running the SLM report with expanded details under the software compliance section in ERP I have computer groups set up. Basically it is all the computers and software in each country For the...
View Article7.3.2 - Integrated Logon Issue
Hi, I have a Desktop Analyst who can't log in to Service Desk 7.3.2, getting the following error message: Attempt integrated logon.Contacting Server.Logging on to Server... Response from Services...
View ArticleFeedback wanted on next-gen Rollup Core feature
LANDesk is exploring a new approach to managing multiple core servers through a rollup function. We want to speak with customers who can provide us with on the problems they face and with feedback on...
View ArticleNewly detected software
Is there a feature in SLM that can send a an alert or send a report when new software is detected?
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Remove Query from Scheduled Task
I've tried searching for a response to this but think that I must be missing something. I am running Landesk 9.5 and working on setting up my software distribution tasks. I would like to change the...
View ArticleV9.5 SP1 HII using a SWD Package
Hi All, Just been working out the new feature of being able to assign a setup based install package to a hardware component that was introduced in v9.5 SP1 to HII. I have it working well but there is...
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Stop SLA over weekends
Heres a picture of my current support hours, the weekends are empty because we dont count Sat/Sun in our SLA, im still getting escalation notifications over the weekend though, so it is still counting...
View ArticleAdd Assignment notification
When an analysts clicks the 'Add Assignment' action, they are prompted to chose a group/analyst, check the 'notify assignee' box, enter title and details. This autogenerates an email which gets sent to...
View ArticleLD Client 9.5 Update
Is there a BKM on updating the LD Client to 9.5? I have successfully updated my core, created a new agent, exported the exe, but when I run the install, the version is 9.0.3.31. What is the correct...
View ArticleHow to create Query for AV
I want to create a Query to check all clients and report if any AV, AV services or real-time protection is disabled. I've only created 2 querys, ever. List all workstations and servers. Thank you for...
View ArticleCustom Definition to remove LogMeIn?
Hi Forumites, Apologies if this is not the right pace to put it However i am looking to create a custom definition to uninstall Log Me In from our machines, We have migrated 300 or so machines from Log...
View ArticleKaspersky/LANDesk AV summary screen pops up after login
For some reason, it seems like the Kaspersky AV client pops up a summary screen every now and then after user logon, is there a way to prevent this from displaying?
View ArticleLANDesk 9.5 SP1 AV version
What is the version number of the Kerpasky 10 client that comes with Sp1? On my test machines the version is not changing from the previous installed version of 8.1.0.831. Is that right? We had...
View ArticleDisplaying the CI View structure or tree on a window from web desk
Is it possible to display the CI View structure or tree on a window from a windows shown in web desk? I got this from client console, but not from web desk console.
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Script to query dell warranty and write to registry
I currently have about 4300 end points. About 95% are Dell machines.To date, we have no easy way to pull warraty info, other than exporting specific queries and copying the Service Tags into another...
View ArticleLog file location
Hi, Is it possible to change the location of the logfile folder (C:\Program Files (x86)\LANDesk\ManagementSuite\log) ? Thanks, Bastien
View ArticleHow do I add custom data from the inventory scan into my custom report?
I have successfully pulled in data from my device's registry into the inventory scans. Now I am at a loss of how I will pull this custom Inventory scan data into my custom report - Any suggestions?
View Article9.5 Remote Console - Device Right Click Premission Chart??
Hey Guys, Our LANDesk implementation has been going well. We now want to share the tools to our Admin team to help them manage their servers. As with everything, we do not want to give them full...
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