Current Assigned Group greyed out ?
I would like to make current assigned group a enabled option for users to change in web access but I cannot figure out how to go about accomplishing this because it is greyed out?
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Cancelling Task does not cancel Request
We have a pre-condition on our Request Tasks process to check if the Request is cancelled, and if it is, Cancel all associated tasks (see screenshot below). The pre-condition validates OK, however...
View ArticleWavelink Scripts to READ and WRITE to a file from within Wavelink TE and...
I was wondering if there is a script that could open, read and write data to a file by the user performing actions such as key presses.I was looking through the scripting guide but couldn’t see...
View ArticleChanges to Provisioning under System configuration
I've noticed that within LANDesk 9.5 SP1 (could also be within regular 9.5) that when you Apply (Save) a Provisioning Template that it takes much longer than before. It seems like it may be doing an...
View ArticleReport Configuration
Does anyone know where the Support Group for a resolved incident resides in the database? (table/column) I'm trying to add the support group to the TimeToResolution report so i can then sort on the...
View ArticleError code 1026 when deploying agent to Macs
I have LDMS 9.5 w/o SP1 but with the mac patch MAC-2012-1206 - 9.5.0.635 applied to the core. I have rebuilt my agent configurations after the patch and even built a new Mac agent configuration. The...
View ArticleEnd support for classic RC Viewer
I am trying to understand what it would take for full adoption of HTML remote control so that we could EOL the old viewer. I know HTML is missing several key features to have parity with the Classic...
View ArticleBetter E-mail URLs
I would like Service Desk to have ad support working URLs for use in an e-mail. Doesn't this exist now? Not really. Currently you can not create a URL that goes directly to a survey (or anything...
View ArticleHow to create a ticket numbering where it´s cleared all year beginning
Hi,I need to create an attribute to store ticket number set automaticaly, and this number need to be cleared at every year beginning (on January, 1st).This number has the following format:...
View ArticleScheduled Bulk Action is unable to Run Action on non-process objects
Summary:When creating a New Scheduled Bulk Action that is working from a query on System/User, the Scheduled Action Type "Run Action" can be selected, but the only available action is to "Amend...
View ArticleInitiating a Process
Is it possibole to initiate a process whene you select a specific category? Thanks Maria McGoldrick
View ArticleLDMS 9.5 SP1 - Some distribution packages not working with provisioning
We are currently testing LANDesk 9.5 SP1 and I have noticed that for some reason there a bunch of distribution packages (some are .bat/others are .exe) that fail under provisioning under System...
View ArticleTLS in gmail causes outbound email failure
I'm helping a client set up the outgoing email in LDSD using a gmail server that uses TLS. The username and password has been verified, so the account isn't the problem. We've tried the OOTB port...
View ArticleTimezone settings
Afternoon, Just a quick question; other than in the enabler config, is there anywhere else you can set or change the timezone settings within Avalanche please? We have some devices that for some reason...
View ArticleHow to edit / change email alerts (text and subjects)
Hi, I was wondering if there is a way to change the text in side a alert?
View ArticleMcAfee SDAT Retirement
McAfee stopped producing SDAT files on July 24,2013. Has LanDesk addressed this? I believe AV105 used this file. I have several machines that are no longer updating now with AV105.
View ArticleWavelink Scripts to READ and WRITE to a file from within Wavelink TE and...
I was wondering if there is a script that could open, read and write data to a file by the user performing actions such as key presses.I was looking through the scripting guide but couldn’t see...
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Dynamic Windows and Templates
Calculations are not my strong point, so I am hoping someone can help me. I created a dynamic window with the following window calculation (Showcat is my main category and Category is my subcategory):...
View ArticleLD 9.5 Mac Remote Control not working with 10.8.2
We are testing out LD 9.5, and we have Mac 10.8.2 clients. Inside the LANDesk GUI on the client, it shows the LD Remote Control as running, but if I do a netstat, I don't see the computer listening on...
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LD 9.5 SP1 HII Driver Management: Disabling Drivers
I have a driver that is causing DISM error 2 when it tries to inject it into a Windows 8 offline image. This causes the whole provisioning task to fail. I tried using the new "Disable Drivers" feature...
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