How to show logged incident and requests for a selected end user on the call...
LDSD V7.5 SP1 web desk:Our analysts (helpdesk) wants to use the call module as the 1st step in their process when answering a call. Once an end user is selected in this form, the analysts would like to...
View ArticleAll my machines think the Core server is attacking them
I am on Version 9.5 (have not upgraded to SP1) When I log into any computer and open up Kaspersky and view the reports I see alarm events for each day. Event name: Network attack detectedEvent...
View ArticleSoftware distribution using Management Gateway
Is there any good documents on how to set up software distributions to install through the Managment Gateway? I have a large number employees out in the field and I need them to install a piece of...
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Targeted Multicasting Address
Does anyone know what the mutticast address is that and MDR uses when deploying packages within its subnet? I am in the process of invvestigating why TMC does not work in our environment and our...
View ArticleWake on lan at night keeps machines switched on
Hi, recently I am experiencing a strange behaviour on a lot of our machines. In the past machines that worked through a task at night (e.g. Patchscan), booted up via WoL and turned off after the task...
View ArticleLDMS 9.5SP1 HII Failure
Hello, I've installed the SP1 Update to our 9.5 server but when trying to provision HII fails because the drivers are unsigned. This behavior did not existed on 9.0 or 9.5. DISM return code 50 is...
View ArticleQuery Designer - Trying to create a report to show the last update/action
I have created an attribute and calculation field so if an end user phones the Service Desk to chase exisiting call we have an action of chased call which analysts can click and this will increment the...
View ArticleImporting old database
My dev server crashed and Im setting up a new one but I would like to use the old datatbase. Any suggestions?
View ArticleTroubleshooting WOL
I'm currently running 9.5 SP1 and having trouble getting LANDesk to wake up computers. Its worked fine in the past and stopped working before I upgraded to SP1. The only other change that has been...
View ArticleQuality control in LANDesk. Customer feedback on resolution (Yes/No)
Hi there, we have been looking for a simple customer feedback in the resolution email, for e.g are you satisfied with the resolution ( Yes or No). That should feedback LANDesk and trigger an action...
View ArticleNull value set for attribute Guid of class type Knowledge.KnowledgeMessage.
One of our ServiceDesk staff is experiencing a problem. Everytime she creates a new ticket, and then tries to assign it, a Workspace pop up box appears with the following note: Null value set for...
View ArticleCloud Services Firewall?
what is the point of the cloud services appliance firewall? if i want the CSA to manage any internet device my users may have then i pretty much have to enable every public range. i dont see why it...
View ArticleMac Agent Cloud Gateway
Can someone tell me how to install the mac agent on a machine off the network? I have a bunch of external laptops that need to have the agent installed. Also how do i tell if the agent is setup via the...
View ArticleHow does one provision a Linux machine w/Landesk
Landesk bundles the Image For Windows disk imaging tool with LDMS; where do we find a copy of Image For Linux? How do we build or develop a Preinstallation Environment for Linux that we can use with...
View ArticleDevice group changes
Is there any way to record dates and times when a computer is moved from one device group to another ? We have several device groups set up, with associated tasks (production, testing etc) If a...
View Article9.5 consoles show different agent status; why?
After updating to 9.5 (w/o SP1) I am noticing a mismatch between the agent status shown in the Core Server console and my remote console. I generally work from my remote console and I've been seeing...
View ArticleDeploying agent to offsite / off network users?
Hi everyone, I'm sure this a question that comes up freqently and i'm hoping some of you big brains have figured this out. So we have a couple hundred PC workstation that are deployed to Sales Reps...
View ArticleReboot required to complete install?
I'm trying to get the v9.5 remote console to be included as part of a new template. I've tried using a batch file, and also running the setup.exe from the install folder with the /s and CORE=myserver,...
View Articlescripting
is the scripting in landesk vb, powershell, dos, or what? and dose landesk provid any traning in the scripting?
View ArticlePolicy Patching
I am having trouble with policy patching in 9.5.1. I have a custom group with approved patches. i have a repair job with all the agent settings to prompt / autoreboot. I have a laptop connected via...
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