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Link erstellen und "Als anderen Benutzer ausführen" verwenden

February 14, 2018, 12:44 am
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Hallo zusammen,

 

ich bräuchte mal einen Tipp:

Ich möchte den TeamViewer Quick Support verteilen und dazu zwei Verknüpfungen erstellen. Die erste Verknüfpung ruft den TeamViewerQS direkt auf, das ist kein Problem.

 

Jetzt kann es aber sein, dass der angemeldete Benutzer keine Rechte hat, ins Internet zu gehen. Hierzu müsste der TeamViewer dann mit einem anderen Benutzer gestartet werden. Mit Windows direkt würde man mit der Shift-Taste die Verknüpfung mit der rechten Maustaste anklicken und hier "Als anderen Benutzer ausführen" auswählen. Gibt es eine Möglichkeit, diesen Dialog auch direkt über einen Link aufzurufen? Ich kann natürlich auch RunAs.exe verwenden, aber hier muss ich ja einen Benutzer angeben (und dieser soll nicht fest hinterlegt werden), was heißt, ich muss noch ein Batchfile (alternativ auch PowerShell oder VBScript) dazu schreiben.Ich hätte das aber gerne direkt in der Verknüpfung hinterlegt. :-)

 

Gruß

Nils

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Jemand erfolgreich HP Client unter Win7 x64 mit PE 3.x und Intel PCIe M.2. SSD installiert?

February 27, 2018, 10:15 pm
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DNS Einträge mit DSM ändern

February 28, 2018, 1:16 am
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Hallo zusammen,

 

ich benötige Hilfe und hoffe diese hier zu finden. Ich würde gerne bei all unseren Clients (Windows 7 32-Bit) die eingetragenen DNS Einträge mit Hilfe von DSM (DSM 2016 R2; Patch Version 3835) ändern. Wir nutzen keinen DHCP Server, sondern haben überall feste IP-Adressen hinterlegt. Bei der Installation eines Clients tragen wir die DNS Adressen über Variablen ein.

 

Daher meine Frage, ob jemand hier schon einmal ein Paket gebaut hat, welches diese DNS Einträge ersetzen kann und mir hierbei vielleicht den ein oder anderen Tipp zukommen lassen kann.

 

Vielen Dank für die Unterstützung.

 

Viele Grüße

 

Jan Lindemann

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Policy nur für neue Computer

March 5, 2018, 12:08 am
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Hi,

 

gibt es eine Möglichkeit eine Policy auf eine Gruppe (OU) zu legen, welche sich nur auf neu hinzugekommene Computerobjekte auswirkt?

Im Prinzip suche ich das gleiche wie ein unkritisches Policy Update, nur für eine ganz neue Policy.

 

Hintergrund ist, dass ich Energie und Standby Settings ausrollen möchte, dies aber nur für neu aufgesetzte Rechner gelten soll und nicht alle bestehenden überschreiben.

 

danke im Voraus,

Gerald

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detected users in DSM, can I pull display name from AD

February 22, 2018, 4:30 pm
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The logged on users on workstations, that DSM detects, is there a way to pull certain attributes from AD?  I would like to pull the Display Name, and possibly other attributes. (department, email address, etc)  Is this possible?

 

Jason

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Will Software Distribution Download continue after the device is restart?

March 4, 2018, 6:50 pm
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Hi,

 

I have a scenario here on the software distribution:

 

If I'm required to push a 3GB software to a client device. While pushing the 3GB software to client and the status is "downloading 50%", then the client turn off the their device. 

 

Question:

1. When the client turn back on their device, will the download continue at 50% or it will start the download again?

2. If the download will continue at 50%, do I required to configure any specific setting?

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Innerhalb e-Script auf Gruppenmitgleidschaft abfragen - Möglich?

March 1, 2018, 2:53 am
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Hallo Schwarmintelligenz,

 

ist es möglich innerhalb eines e-Scripts auf eine Gruppenzugehörigkeit des jeweiligen Rechners abzufragen?

 

Hintergrund:

Wir haben eine Konstellation die es verlangt, einen Regkey nach Update von Software X zu setzen. Dieser Regkey soll aber nicht generell überall gesetzt werden, sondern nur auf Rechnern die in eine Statischen Gruppe A liegen.

if (machineisingroup) oder so ähnlich wäre super hierfür.

 

Die Möglichkeiten vom e-Script If habe ich bereits durchgeschaut, aber nichts passendes gefunden.

 

 

Ich bin der Meinung diese Möglichkeit aber schon einmal irgendwo gelesen zu haben - Vielleicht aber auch in Zusammenhang mit Filtern auf Dynamischen Gruppen.

 

Danke im Voraus

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Problem installing and after updates

March 5, 2018, 1:29 am
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sudo /mnt/sccm/heat_inst.sh

 

UEA HEAT Install Script VERSION: Heat_8_3039

-------------------------------------------------------

This script will install HEAT Client

 

Current VERSION :

Upgraded VERSION :   Heat_8_3039

 

OK to install? (y/N)..y

Loaded plugins: product-id, rhnplugin, search-disabled-repos, security, subscription-manager

This system is not registered with RHN Classic or RHN Satellite.

You can use rhn_register to register.

RHN Satellite or RHN Classic support will be disabled.

Setting up Install Process

rhel-6-server-rpms                                                                                        | 3.5 kB     00:00

rhel-server-dts-6-rpms                                                                                    | 3.4 kB     00:00

rhel-server-dts2-6-rpms                                                                                   | 3.2 kB     00:00

Package bc-1.06.95-1.el6.x86_64 already installed and latest version

Package 1:java-1.8.0-openjdk-1.8.0.161-3.b14.el6_9.x86_64 already installed and latest version

Nothing to do

 

Installing HEAT PatchLink Agent 8.3039

Copyright (c) 2015 HEAT Software USA Inc.

 

Performing tests for Silent install...

Checking Group List

Silent installation tests successfully completed.

Expanding archive...

Exception in thread "main" java.lang.ExceptionInInitializerError

        at com.patchlink.deployment.Register.registerMain(Register.java:108)

        at com.patchlink.deployment.Register.main(Register.java:46)

        at register.main(register.java:7)

Caused by: java.util.MissingResourceException: Can't find bundle for base name patchagent, locale en_US

        at java.util.ResourceBundle.throwMissingResourceException(ResourceBundle.java:1573)

        at java.util.ResourceBundle.getBundleImpl(ResourceBundle.java:1396)

        at java.util.ResourceBundle.getBundle(ResourceBundle.java:854)

        at com.patchlink.deployment.InstallLib.<clinit>(InstallLib.java:16)

        ... 3 more

cp: cannot stat `/usr/local/patchagent/update.conf': No such file or directory

grep: /usr/local/patchagent/update.conf: No such file or directory

 

ERROR: The HEAT PatchLink Agent files were properly installed to /usr/local but did not register successfully.

Please check the serial number and hostname for errors.

 

sed: can't read /usr/local/patchagent/update.conf: No such file or directory

 

 

 

Also, recently on several boxes, the agent isn't registered as running by the server running a patchagent info returns this:

 

LAST 15 LINES OF updateagent.log:

 

##########################################################

# UPDATE AGENT STARTED #

##########################################################

 

Exception in thread "main" java.lang.ExceptionInInitializerError

at com.patchlink.deployment.Configuration.initialize(Configuration.java:125)

at com.patchlink.deployment.PatchLinkAgent.main(PatchLinkAgent.java:30)

at gravitixagent.main(gravitix.java:27)

Caused by: java.util.MissingResourceException: Can't find bundle for base name patchagent, locale en_US

at java.util.ResourceBundle.throwMissingResourceException(ResourceBundle.java:1573)

at java.util.ResourceBundle.getBundleImpl(ResourceBundle.java:1396)

at java.util.ResourceBundle.getBundle(ResourceBundle.java:854)

at com.patchlink.deployment.InstallLib.<clinit>(InstallLib.java:16)

... 3 more

___________________________

 

LAST 15 LINES OF detect.log:

 

DBG: DELTA XML IS:

 

<reportresults version="1" status="ok">

</reportresults>

DBG: reports pass: 3 checksum: 1921105973

DBG: reportResultsDeltaSoapRequestString: <soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Body>    <ReportResultsDelta xmlns="http://patchlink.com/webservices/"> <AgentID>E62D4BE9-FA0D-4CA1-95A4-3A3292CE910C</AgentID> <xmlReportResults>

<reportresults version="1" status="ok">

</reportresults></xmlReportResults> <checkSum>1921105973</checkSum> <passId>3</passId> </ReportResultsDelta>  </soap:Body></soap:Envelope>

DBG: plusResponse: <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><ReportResultsDeltaResponse xmlns="http://patchlink.com/webservices/"><ReportResultsDeltaResult>Success</ReportResultsDeltaResult></ReportResultsDeltaResponse></soap:Body></soap:Envelope>

  ___________________________

 

LAST 5 LINES OF err.log:

 

Failed to update packages.].  at 20180207054226

Error: RPM update task failed. STDERR:[No Match for argument: kernel-headers-2.6.32-696.20.1.el6.x86_64

Failed to update packages.].  at 20180207054233

Agent started at 20180207060105

Agent started at 20180221061619

___________________________

 

FILESYSTEM DISK USAGE OF HEAT PatchLink Agent DIRECTORY /usr/local/patchagent

Filesystem 1K-blocks    Used Available Use% Mounted on

/dev/sdi1 5028480 1287868   3478520  28% /usr

___________________________

 

DISK USAGE (IN KBYTES) OF HEAT PatchLink Agent DIRECTORY /usr/local/patchagent

378336 /usr/local/patchagent

################################################################

 

So I assume the problems are the same.  This is stopping critical systems from being updated so is causing problems.

 

Thanks for any help.

 

Rich

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Allow SaaS Service manager access to on prem AD environment

February 21, 2018, 5:44 am
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Hi Community members

 

My organisation is about to embark on the iVanti service manager SaaS version. We currently setting up a Staging environment for this.

 

There's a couple of things we need to setup to allow Service manager to operate properly.

 

  • Access to on premise Active Directory environment (based on AD Windows 2008 R2)
  • SCCM integration
  • Outgoing email to on premise Exchange 2010 environment

 

We use ADFS 3.0 (active directory federated services) and we also have a Web Application Proxy in our DMZ to allow access to on premise services externally. We also use Azure AD to sync our on premise AD into the Azure cloud.

 

Service manager supports ADFS so we have set this up to allow SSO as well as federated access however this doesn't solve the problem of the import of active directory objects (users) into service manager. The notes I have seem that we need to allow access to our on premise Active directory environment either allowing the ports through our corporate firewall or use a VPN connection, either options we are not comfortable with from a security standpoint.

 

Our preferences would be to either:

 

  • Use of Azure AD and allow service manager to connect to our Azure active directory
  • Allow Active Directory access securely using our WAP in the DMZ but I don't think this option is possible
  • create a Read only Domain controller, put this in our DMZ and then allow service manager to connect only to this server for import purposes.

 

I am interesting in knowing how other organisations have allowed this securely. If either of the above options have been used I would be interested to know how you achieved it.

 

Many Thanks

Ranj

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Request Offering and Self Service Dashboards

March 5, 2018, 3:13 am
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Hello,

 

I am currently building the Self Service interface for our office users. The service catalog section on the dashboard pulls back top ten SR templates from Request Offering into a list for users to click, however I want it to only show a select few as a lot of these have been created over time for our helpdesk specifically to use to increase log speed and are not relevant to office users on self service. Similar to when you publish an incident template to particular roles - is there a way to do this with Request Offerings?

 

Many thanks.

Matt

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Master Incident resolved - copy status, resolution does not work

March 5, 2018, 3:56 am
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I am just testing the master Incident feature.

 

Version: 2017.2 on premise

Role: Administrator

 

 

Problem

linked incidents to a master incident dont get the same resolution or status like excplained here

Working with Master Incidents

"... For example, when you enter resolution details and set a master incident to resolved, all of the linked incidents are also set to resolved and the system adds the same resolution details to each of the linked incidents."

 

 

I activted the master incident by setting the global constant.

then I created an incident with impact high

acitivated the two option boxes for Master Incident and update related incident

save

in tab related items I linked another incident with the same service

save

changed status to resolved and added resolution and cause code

save

no changes in the linked incident

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Resource package drag'n drop

March 5, 2018, 4:43 am
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I'm trying to create a resource package in Automation 10.2.100 via drag 'n drop because it tells me with a lightbulb I should.

This does not seem possible, I only get the 'unavailable' mouse pointer when trying.

 

Am I missing something?

 

Peter

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How to migrate WebAccess dashboards to WorkSpaces (BridgeIT)? (Without recreating them)

March 15, 2016, 7:24 am
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Hello:
Is there an easy way to migrate the dashboards that were created in WebAccess to WorkSpaces without recreating them in the console?

 

Thanks,

Joe

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How can I organize employees (customers) as external companies' customers?

January 25, 2018, 9:02 am
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Hi, I'm implementing a new ISM project for our company, so, we need to import a huge list of Customer (Companies in reality) and then, we need to associate any "Employ" (or Users) that can open Incident from his Company (our Customer). For example: - I have a Customer (Company in reality) called "Comp1" - when an employee of Comp1 (our Customer) open an Incident (with an email) we need to create this employee in our ISM system and associate it as a employee (user) of Comp1. What kind of business object can I use to create out Customer (company in reality .. as Comp1)? ... and, what kind of business object can I use to create employee (employee of Comp1) in my ISM? NB: every month, we need to retrieve a list of all open and resolved incidents for any Company (our customer).... so, we need to retrive every Incident of every employee that belongs to every of our customer (Companies). Thank you in advance for any help. Regards, Fabrizio Alongi

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Änderung Name einer Registry-Zeichenfolge

March 5, 2018, 2:31 am
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Hallo zusammen,

 

ist es möglich, den Namen einer Zeichenfolge in der Registry über einen Befehl zu ändern?

 

Viele Grüße aus Eltville

Thorsten

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Controlling access to dashboards in workspaces

March 6, 2018, 2:36 am
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A real beginner question here .

I even done this before , but forgotten how. I've been running round in circles searching the website.

 

I used the "Manage menu" part of BridgeIT to add a dashboard to the self service menu , but i dont want everyone who sees the self service menu to see that item on it .

How do i restrict that dashboard to users in a certain group or role?

 

thanks,

-mark

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Uploaded files get renamed to File0001 (File Director icm iOS)

March 6, 2018, 3:20 am
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Hi,

customer uses iPad Pro with File Director client, version 4.0.1. (1111).

After downloading a file (photo's, Word, Excel etc), he edits it, saves it with a new filename and uploads the file back to FD.

File gets renamed to File0001 but he wants the original filename instead of File0001.


Is this normal or what is he doing wrong?

 

Hope someone can help. Much appreciated!

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Cannot see the table or view in Xtraction which is created in MS SQL?

February 28, 2018, 7:24 am
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I've created a table in MS SQL and also a view. When I go to the Data Source options and select the particular DS, the table or view which I created earlier is not visible. I also made some changes in the datamodel editor, but still can't find out the actual reason behind this issue. Please help me out in sorting this issue or show the path how to achieve this.

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Has the ability to connect to Workspaces been intentionally removed from 2018.0?

February 15, 2018, 8:56 am
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The 2018 version seems to have removed the settings for Identity Server, removing the option of connecting into Workspaces.

Considering this is in the documentation, can we confirm this is an oversight? And if so when is it likely to be fixed?

 

Also despite the download page saying it should work, the installer still doesn't allow installation onto the same server as Service Desk. Again I assume this probably an oversight.

 

Phil

MarXtar Ltd

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cannot install agents anymore

February 23, 2018, 4:01 am
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Hello,

I have installed latest update of IVANTI2017-3

 

SInce this update all my agent push installations failed.

 

Can you help me out please ?

 

Check the LOG:

 

Fri, 23 Feb 2018 12:13:40 GATE2-VCENTER Done: retCode=-1 mStatus=3 mRetCode=1087

Fri, 23 Feb 2018 12:13:40 Task complete, status 7

Fri, 23 Feb 2018 12:23:57 Processing task 545

Fri, 23 Feb 2018 12:23:57 Processing task 545

Fri, 23 Feb 2018 12:23:58 1 machines targeted to task

Fri, 23 Feb 2018 12:23:58 Getting handler associated with scheduled task.

Fri, 23 Feb 2018 12:23:58 1 machines for taskID 545

Fri, 23 Feb 2018 12:23:58 Remote operation timout = 1200

Fri, 23 Feb 2018 12:23:58 Reset remote operation timout = 1200

Fri, 23 Feb 2018 12:23:58 Building LDMS old client setup package using wscfg32.exe: C:\Users\ivanti\AppData\Local\Temp\tmp9454.tmp Log: C:\Program Files\LANDesk\ManagementSuite\log\cab_545.log params=/noreboot /configlog /noui /f /c="Default Windows Server Configuration v2.0.ini"

Fri, 23 Feb 2018 12:24:41 Configuring client config thread limit to 1

Fri, 23 Feb 2018 12:24:41 GATE2-VCENTER Sending C:\Users\ivanti\AppData\Local\Temp\tmp9454.tmp to C:\$ldcfg$\tmp9454.tmp

Fri, 23 Feb 2018 12:24:41 GATE2-VCENTER creating dir C:\$ldcfg$

Fri, 23 Feb 2018 12:25:13 GATE2-VCENTER RemoteExecute failed retCode=-2147482239, No response from the target machine. Some common causes are the machine is either has IP change or DNS issue or powered off or disconnected from the network. Did you set scheduler service running with the account that can remote execute the target machine?

Fri, 23 Feb 2018 12:25:13 GATE2-VCENTER Done: retCode=-1 mStatus=3 mRetCode=1087

Fri, 23 Feb 2018 12:25:13 Task complete, status 7

 

This is a WIN2012R2 Server. The DNS is ok. The IP is ok.

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