Where do I find a list of patches and hotfixes for HEAT EMSS 8.5?
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Where do I find a list of patches and hotfixes for HEAT EMSS 8.5?
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UWM Update Manager
On our Windows 10 boxes, we are seeing a new item in our start menu with our recent roll-out of ver 10.1 FR3. This is not seen in Windows 7. There isn't much in the product guide about the Update Manager. It says it's part of the pending reboot popup that allows users to delay a reboot.
Is there any reason this needs to be in that start menu? I suppose we'll deploy a DCM or something in EM Policy to get rid of it.
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Product Action Values
Is there a document anywhere that shows what the values in the Action column of the Product table relate to?
I've seen queries relating to listing monitored products and they either use Action = 10 or Action = 3. Did this change at some point?
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Where can I find the latest Automation Packs or add-ons?
Hi,
I need the Remedy integration and it's not in our currently installed add-ons. I know there is a Remedy connector now but I can't find a download for the Automation packs. Does anybody have a URL for me?
Thanks,
Rob
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How to publish provisioning template to Portal?
I have seen references in some places about being able to publish provisioning templates in the portal. But no matter what I do, I am unable to get it to show up in my portal.
Adding items to Portal Manager
The default Portal Manager deployment doesn't include any launchpad items. Use software distribution to add items to Portal Manager.
Items you can add to Portal Manager include:
- Mobile Android and Apple iOS packages
- Universal links, streamed documents, and OS provisioning templates
This is what I ended up doing, though it did not work.
I created the os provisioning template and added actions. In Distribution Packages I made a new universal package | Provisioning. I included the template I had created before. I created scheduled task, went into the task, associated it to my workstation, set it to policy push, kicked it off. It shows as active in the progress window but nothing ever shows up in the Portal, even after I refresh it. I can add and remove typical distribution packages and it is reflected in the Portal window, so I know I can get some things to work.
I looked around and have yet to find documentation showing how to do this. Anyone know where such documentation would be?
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Attachments cant always be opened from service requests workspace if uploaded from self service by a customer.
Attachments can't always be opened from service requests workspace if uploaded from self service request offering form by a customer. We've checked files types ect. and know its not a setting like that. Anyone else have this problem?
More specifically we've noted that i.e. 9 will not accept a document at all.
IE 11 will look like it accepts the document, you cant click on it to download, and will submit like its attached but will not attach.
This is in 2016.1
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Reset Counter
I want to reset two of my counters but my production application is on read only so on stagging I changed the initial value of my counter and reset it but once I applied those changes to production the initial value is as I wanted but the current value still the same, the reset wasnt applied.
Any ideas why is this happening?
Note: I have no records made on production.
Stag
Production counters:
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Pending Status Timer
I'm curious if this has been done somewhere or if there's a forum discussion that I just haven't stumbled upon yet. I am looking to create a pending status with a timer built within it. I'm working with our sys-ops team to develop a server decommission process within our current landesk environment (2016.3 presently). They would like the ticket to go into a holding status for roughly 30 days after the server in question has been turned off and removed from our monitoring service. There have been multiple instances where a server is needed again so they have defaulted to a 30 day wait period before removing from AD, DNS, etc. Conceptually I would like the ticket to go into a 'Pending' status and then after 30 days the ticket would automatically be put into an Open or custom status so that it is more visible once again and potentially assigns to the appropriate group (after 30 days I would imagine it would get lost in the queue).
Wanted to put a feeler out there to see if it's been done and if there would be any tips on how to accomplish the above before I try and re-invent the wheel
Thanks in advanced.
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Need ro create a Quick action that will link a CI on Incident based on the Incident Customer
I have created the Quick Action as well as a Relationship on Incident to CI.Workstation# I am trying to link the two based on the Customer name on Incident and the Owner name on CI.Workstation#. When I run the quick action, it places a Workstation CI on the Incident CI Tab, but it is trying to create a new record not attach the CI related to the customer. See Attachment
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10.13 patch/update challenges
I've noticed that recent patches for macOS 10.13/high seirra now show as detect only. I was thinking of just getting the combo update from https://support.apple.com/kb/DL1953?locale=en_US and copying/adapting the detect only patch to my needs and install the patch using that method.
As an alternative to doing the above is it possible to get the client to do a sudo softwareupdate -ia (to silently install avalable software updates) and then notify the client that it needs to reboot (if neccessary)? If yes, does anybody have an example of how to best do that in Patch and Compliance?
Thank, Richard
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Is there a way to import a spreadsheet into the Incident Object to create tickets?
For instance. If I have a spreadsheet with all required fields for Incident ticket creation. Each line represents a Incident. Is there a way to import that into the Incident Object and generate tickets? One per line?
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Urgent assistance required
Hello,
We needed licenses for Ver 3.8 StudioCom. We received licenses for Ver 5.1. can we downgrade the version now..?
Regards,
Karthik Shetty
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ivanti log location
Hi,
I enabled Ivanti File Director logging, please let me know what logs I need to gather to provide to your support team to diagnosis duplicate file creation
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DateTime fields viewed/used as separate Date and Time fields
The existing DateTime fields are clumsy and using the arrow keys to move to the time after using the date picker can be a challenge. I was looking for something like the date and time fields in a MS outlook meeting request where you can quickly tab between fields and type text.
I see that I can create a Date field and a Time field. Is there a way to show a DateTime field as two separate boxes on a form to make data entry easier?
Or is there a function that would take separate Date and Time fields and concatenate them together?
Thanks - Mark.
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Merge Date and Time Fields
I have a date field and a time field on my form in Incident, and would like to merge the two into 1 date/time field, but can't seem to get an accurate result.
I tried making a Calculation Rule in Incident, but the result is off by about 49 hours.
Heat Version: 2014.3
This is what I have so far:
For Field: Date/Time
Expression: $(FormatDate(ToString(Date1),"MM/dd/yyyy") + " " + FormatDate(Time1,"hh:mm tt"))
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Form Buttons - Change highlight color when Tab into them?
Good day.
Does anyone know which, if any, style edit will change the color of a active button on a form?
Specifically, I am a keyboard person. I tab across forms instead of moving the mouse. I am struggling to identify when I have tabbed into a button vs. a form field. For form fields we have a different colored border, some form buttons like AttachFile or Create(Comments) also change color.
The "exterior" buttons like Save or Cancel only turn the slightest variation of grey. I would like them to be the same color as the selected form field.
How do I make these stand out when I have tabbed into them?
Thank you for any ideas you can share! Mark
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Messages Not Being Marked As Read After Upgrading To 2017.3
We upgraded our environment from 2017.1 to 2017.3 and are seeing some incoming email messages not being marked as read. We also installed the latest hotfix/service update (2017_3_ServiceUpdate001). As a result of the messages not being read, the system is automatically creating a new ticket unless we manually go to the mailbox and mark the problem message as read.
I enabled tracing on the inbound mail service and the ticket is created with the right information, but the error below shows in the event log:
Error invoking business function. Only one business function can be invoked in a single transaction.
Has anyone recently experienced this issue with 2017.3? I have a ticket open with Ivanti Support, but no luck yet.
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Incident Assignments - Auto-suggest team based on selected CI, Reason & Location
Good day!
Ok, I know exactly what to do if this was Excel, LOL.
BACKGROUND
In Incident we use a Reported CI and Reported Reason field. We then display the Reported CI's OwnerTeam so the Service Desk know who should probably be assigned the Incident.
- If ReportedCI = "Printer - Local" then EscalationTeam = "Technology Support".
NOW TO STEP IT UP AND PREPARE FOR AUTOMATION/SELF-SELFSERVICE.
This works until you start to look at the Reasons(issues) that people call in. Technology Support may not always be the correct escalation team.
Often the OwnerTeam of a CI is not the team that would address a particular Reported Reason(issue). This may be due to the location where the issue is occurring, the type of issue, or perhaps the size of a location and the job duties for the personnel. This can be a lot of exceptions for someone to remember.
For example, a Printer with a paper jam:
- In some locations this is handled by Technology Support.
- In other locations the General Services addresses a paper jam.
- That said, Technology Support handles all printer menu errors.
We need to suggest the team for the Incident Creator. Eventually incoming Self-Service Incidents will go immediately to the correct team and not need to be reviewed/relayed by the Service Desk.
SO THE DATA
- Every CI has a Owning Team
- CI's can have many Reasons (issues) - Printer jam, Dirty prints, Menu error
- Reasons can have many CI's - "Application Issue" applies to many of our applications
Every combination has a different Escalation Team
| CI | Reason | Location | Escalation Team (Primary) | Incident Owner Team (Escalation Team + Location) (This would be calculated not stored) |
|---|---|---|---|---|
Printer - Local | Paper Jam | CH | Technology Support | Technology Support - CH |
| Printer - Local | Paper Jam | SF | General Services | General Services - SF |
| Printer - Local | Menu error | ALL | Technology Support | Technology Support - (Users location Code) |
|
QUESTION
What kind of logic do I need to read across multiple rows to locate the value in column? We would know the first 3 columns.
I am thinking I need a Reasons workspace tat would be maintained with all of the routing options possible. I am not clear how I would get the final answer!? Is it simply a series of cascading validation lists constrained by the prior lists?
Thanks for any guidance you can provide. This feels very complicated but hopefully is not.
Mark
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Can i Generate Report and send it within process ?
Hi all
i want to send reports in web-desk through mail within the workflow
for example :
I have request user fill his information , and i create report using Report button, in ticket.
i want when he click on send a reminder will attach that report and send it as email . automatically
how can this be done ? without download then attache the report.
How To: Create, send and understand Multiple Attachments
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this article :Sending a report with assignments and reminders
but how the report will be generated .
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Control Drop Down list content
Hi all ,
if i want to control what content to show or hide based on logged-in User !
how can i do this ?
Thanks
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