Currently, we use the label 5167 template on word and use the field mapping goldmine feature.
When we open the saved template, over time, the label format is off.
Instead of having one page, we have two; and on the second page, the last row of the first page label template prints.
Any advice on how this can be resolved?
Thank you
With the possible impending 3rd party injection ban, I need to move Chrome to a WSG. I already have a template from APS and I suspect it'll work well. I find using WSGs to roam anything that has a high possibly of changing between environments (physical/virtual) problematic due to its rip and replace method. I've separated most things out because of this with a few exceptions. I've enjoyed having my bookmarks available with app personalization which provides fairly stable syncing. Moving this to a WSG will likely cause problems between the environments due to lost bookmarks.
Does anyone have any suggestions how to deal with this? I'd love to just redirect them like IE favorites but I doubt that's much of an option.
Hi all
We have a Business object for CI.Service which has all of our services listed regardless of Status - Operational, disposed etc.
We then link the Change/Incident/Problem to the relevant service.
The selection is currently showing all Services however I'd like to filter it so it only shows the ones with "Operational" as the Status.
I'm not sure how I apply this filter, whether its in the change/incident/problem module or the Service module itself.
Many thanks
Dan
Good morning,
I have been in the process of troubleshooting predictive patch downloads for my sites, and have been working a few different angles. I was worried that I was having issues with our proxy, but I'm not sure.
Our setup:
COMPUTER1 - Online Host, downloads patches and distributes them to COMPUTER2. Also, other computers use roll data up to COMPUTER1.
COMPUTER2 - Offline host, acts as distribution server for COMPUTER3-5
The issue we've been happening is one of the sites has reported that whenever they initiate a scan, find new patches to download, wait several days, re-scan, it appears that the online server never downloaded the patches. I'm able to download them manually from COMPUTER1 successfully. I've verified that schedules are setup correctly and are configured to download Predictive Patches. I've also confirmed that COMPUTER5's scan results do successfully roll up to COMPUTER1, which should kick off the download when it runs its predictive patch download schedule.
One of the questions I have is: We are running this on a Windows Server 2012 R2 box. Multiple users will use this machine. Since multiple users login, multiple users may have different proxy IP addresses configured in Internet Explorer. How does Shavlik know which proxy IP to use? Is there a way we can check which proxy Shavlik has used?
Thanks!
The SR cancels but get the following error...
Does anyone know what this general error means?
Last change 23rd Mar 2018
Ivanti DSM 2018.1enriches usability, cloud readiness, and Windows 10 upgrades
Join the beta program, we’d love to hear from you
The RC of DSM 2018.1 is not intended for productive use, but solely for testing purposes. We are making this latest RC release available here in the community one week before the actual release.
It is supposed to be the final release version
The RC version of DSM 2018.1 7.4.1_build4461 can be downloaded here
Release notes RC can be downloaded here
Endpoint Management can get complex. The new version of DSM 2018.1 is packed with various usability and performance enhancements to make administration a breeze. Here just some of the highlights of this release:
Zero day support of Windows 10
Benefit from the latest and greatest Windows 10 version when you are ready to stage your inplace-upgrade, migration or deployment. DSM is providing zero day support of every new Windows 10 version.
Improved usability
DSM packaging and eScripts that you love, just got even better. Benefit from improved software tag handling and eScript command extensions to display custom maintenance timeframes. Accelerate remediation with improved log formats for easier and automated analysis of log files.
Cloud-ready
Embark on your journey to the cloud. DSM will officially support Amazon RDS with MS SQL server for the DSM database with version 2018.1.
Enhanced notifications
Wondering whether a change task has been transmitted to your endpoints? The DSM console provides you with alerts and notifications for change tasks and also improved visibility on property group levels. You can filter your own tasks in the “Infrastructure Task” view and benefit from automated updates.
Want to be a RC Tester?
This version is bursting with updates that will make managing your endpoints easier, incl. infrastructure changes, OSD enhancements, Web UI Dashboard updates, and overall improved performance and stabilization. DSM 2018.1 is planned to release end of March.
If you are interested in participating in the Beta Program, please contact us via this thread on the community. We’d love to hear from you.
New Features:
Windows 10:
Patch Management:
Web UI
DSM Console:
Infrastructure:
OSD:
Cloud:
Hi
We are building out SS using the new SS UI
Is their any roll up of documentation instruction etc for this tool? (it gets a bit confusing as most resources are related to the other SS)
Trying to establish an overview in my team of what it can do and how.
Hi, I have installed xtraction to collect data from ivanti patch for windows server, and the problem i have, is that http://localhost/Xtraction page is blank, anyoneknowwhat it could be ?
//Niels
Xtraction 2016.2.6037.958 - Windows Authentication
against CA Service Desk Manager (SDM) 14.1.04
I have a requirement to create a data policy (if possible) that will restrict results to SDM Groups to which the user belongs (Member). The idea here is to query the Member table under the CA Service Desk Admin\Groups data source using a variable for the login userid. This would allow the policy to change dynamically based on changes to their group membership without an Xtraction admin manually updating their Group assignments in User Administration. This would not require selection from the user.
First, has anyone completed this and can give pointers?
Second, I have a test Data Policy is which restricts the View to Inc/Prob/Req. This works when applied to the user. I am trying to add a Filter which uses the above Group view to look at the Member field,but am not sure how to set a Variable Filter. I've created a Variable but it is not available when I try to add it to the Data Policy filter.
Variable:
Data Policy Filter:
Nothing to select and cannot paste a value here.
I've done the usual: logout, clear cache, reload data model.
So at this point, the user is restricted to the view but can see tickers from all groups.
TIA,
Jeff
I'm trying to provision a Dell 7390 2 in 1 laptop. I can hit the pxe but right after it loads the boot64 wim I get a blue screen with the error kernel_security_check_failure. I added the SATA drivers into the winpe but that didn't seem to help. Has anyone seen this before?
Can we use SQL server 2014 for Service Manager 2017.2.1?
Good afternoon,
Our present Incident process creates an incident and by default, assigns this incident to the Service Desk. Our current goal is to be able to allow the analyst creating the incident to choose which group to assign it to on creation, and if this value is left null, then to have the incident assign to the analyst creating it. I was able to modify the InitialAssignmentGroup attribute in the Incident object in the Incident Management module to not have a default value, thus prompting the user to populate the appropriate Support Group, but when testing this change, regardless of the group that is assigned, the incident assigns to Service Desk.
Currently, the beginning of the Incident process is below (which I believe is basically OOTB):
This assignment is what assigns to the Service Desk, as far as I understand it. Is there a value type I can set this to to use the group that is set in InitialAssignmentGroup?
So, to split my post into two questions:
1. How can we keep the initial assignment group from defaulting to Service Desk, and instead assign to the chosen group?
2. If that group field is left blank, how can get get the incident to assign to the analyst who is creating the incident? I imagine this will require a decision point added into the process, I'm just not sure how to proceed from there.
Any advisement is appreciated.
For so many years, I've been seeing LANDESK/Ivanti touting their ability to have one template for all provisioning scenarios. For the most part, this is true. But, I am falling short of their nirvana because of OU joining.
Currently, we have 12 OU's that our PC's can land in and I have to maintain 12 separate templates that join the machines to these OU's. I am doing the OU join in the unattend.xml during sysprep processing, not the join domain action in the system configuration pass of the provisioning template.
I have been working on a batch file to run at the beginning of the provisioning process that will prompt the tech to enter the destination OU. What I need to figure out is how to have this batch file write to the template variable, say %destination_ou%, that gets resolved when the inject script action injects the unattend.xml file.
ie: <MachineObjectOU>OU=%destination_ou%,OU=Managed Computers,DC=COMAPANY,DC=CORP</MachineObjectOU> gets resolved to <MachineObjectOU>OU=MyOU,OU=Managed Computers,DC=COMPANY,DC=CORP</MachineObjectOU> after the unattend.xml is injected.
Even if I were to use the join domain action in the system configuration pass, I would still need a way to pass the user input to the provisioning variable. When testing to see the template variables, I can't see them in WinPE, such as %ldhostname% which gets set as a database variable in the template. From a cmd prompt in WinPE, echo %ldhostname% shows %ldhostname% when echo %path% gives me C:\Windows\system32;C:\Windows;C... etc.
Does anyone know of a way this can be done?
Thanks.
EPM 2017.3 SU2
I need to automatically close tickets after a certain period of time. How do I do that?
Good day!
Now we are starting to look into My Items and possibllities of Self-Service. I inherited the Change module.
I am seeing that when we send out the Approval request to the CAB team after a single approval occurs that the other Approval Vote Tracking records stay in a state of Pending. In this example you can see my friend Ellen Approved this Change. The other CAB members all have a Status of Pending.
1) SInce I can't see the My Items for the CAB team members I am under the assumption they are likely seeing these Pending items in their Approvals list? True?
2) Should these Approval Vote Tracking records be in some other status? Perhaps cancelled?
We approve via a single vote. A later Deny would not affect the Approved Status.
Have you handled this another way? I cannot find documentation that spells out how this may have been meant to work.
Suggestions are most appreciated! Mark.
Greetings,
We recently upgraded from Goldmine v6.7 to 2018.1HotFix1. We have a number of HTML email templates implemented with the file command in the email body:
<<file:R:\abc\xyz.html>>
These templates have worked flawlessly for years in v6.7. However, in 2018.1HF1 our templates are having problems. HTML email templates with tables are now quite disorganized. Even basic numbered and bulleted lists aren’t displayed properly.
How do we restore the full formatting and functionality of our email templates in 2018.1HF1?
Regards,
Jeff
We have a number of users who are visually impaired. These users access applications using software such as "Jaws" to facilitate reading of forms. However during testing of web desk, many of the fields appeared as "unlabeled". We are interested in hearing back from any experience of how visually impaired users accessed web desk and what they found helpful
Hi Everyone,
Is there a way to add a date snapshot like an extra field added on any window which captures the date on when the status has changed (different from "Last Updated Date") ?
Any input is always appreciated!
Thanks,
John
Hi,
I encounter an issue when upgrading from 2016.4 to 2017.3 ( DB is on SQL 2016)
Upgrade ISD is done without errors.
Then, when I launch MDM, it seems working correctly but stopped progressing (after 130 seconds)
My framework is set on Explicit authentication and Time out is set to 900 seconds
When check the log generated, It seems that are issues with md_privilige_item
Anyone has gotten before this issue please ?
Any help is really appreciated
Thanks so much,
Error details
<MetadataLogEntryxmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><Sql>CREATE UNIQUE INDEX index$au_task_restart$ser_no ON au_task_restart (au_id, au_task_guid)</Sql><Result>Ignored</Result></MetadataLogEntry><MetadataLogEntryxmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><Sql>ALTER TABLE tps_privilege ADD CONSTRAINT fkey$tps_privilege$item FOREIGN KEY (tps_item_guid) REFERENCES md_privileged_item (md_guid)</Sql><Result>Failure</Result><ErrorMessage>The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "fkey$tps_privilege$item". The conflict occurred in database "LANDESK_PRD", table "dbo.md_privileged_item", column 'md_guid'.</ErrorMessage></MetadataLogEntry><FatalError><Description>The ALTER TABLE statement conflicted with the FOREIGN KEY constraint "fkey$tps_privilege$item". The conflict occurred in database "LANDESK_PRD", table "dbo.md_privileged_item", column 'md_guid'.</Description><CallStack> at Touchpaper.Framework.Data.Metadata.MetadataLog.ExecuteNonQuery(IDbCommand cmd, Boolean ignoreErrors) at Touchpaper.Framework.Data.Metadata.Tools.TableBuilder.ExecuteStatements(Boolean ignoreErrors, IList listStatements, DataSource ds, IDbConnection cnxn) at Touchpaper.Framework.Data.Metadata.Tools.TableBuilder.ExecuteStatements(IMetadataCatalog catalog, IDictionary mapStatements, Boolean ignoreErrors) at Touchpaper.Framework.Data.Metadata.Manager.MetadataManager.DoConversion(MetadataCatalog metadata, Boolean isMdmOperation) at Touchpaper.Framework.Data.Metadata.Manager.MetadataManager.SetupDatabase(MetadataCatalog metadata)</CallStack></FatalError></MetadataLog>
HI,
I have created a business object, and later I was trying to "convert to Group". But its getting an error "Failed to convert business object XXXXX to Group business object."
Message was edited by: Intertec LANDesk Support