Desktop icon positions are not retained with workspace control 10.2.700.1

May 14, 2018, 5:42 am

≫ Next: Write-Denied on printers Device Control 5.0

≪ Previous: Goldmine record history with logged in user

During logon the desktop icon positions are not properly set for some icons.

The following errors are being logged:

Process: pfwsmgr.exe

Procedure: TryGetCurrentDesktopItems

Error#: 0

Error description: Wait for process '"C:\Program Files (x86)\RES Software\Workspace Manager\pwrx64.exe" iconinfo "C:\Users\userid\AppData\Local\Temp\tmpFB61.tmp" 65880' failed (258 - Time-out van wachtbewerking).

and

Process: pfwsmgr.exe

Procedure: RestorePositionDesktopItems

Error#: 0

Error description: De objectverwijzing is niet op een exemplaar van een object ingesteld.

This occurs on all Citrix XenApp 7.13 servers with Microsoft Windows 2012R2 running, random users (approx. 30 people of 300+ sessions) and randomly during the day.

IVANTI Workspace Control 10.2.700.1, previous versions did have the error much more often.

The desktop folder has been redirected to the network.

From the tracing it seems some sort of timing related issue, the desktop listview doesn't seem to be available.

Are there still known issues because this should be fixed in the 10.2.700 release?

↧

Write-Denied on printers Device Control 5.0

May 14, 2018, 6:15 am

≫ Next: HTTP Error 500.19 - Internal Server Error Ivanti Service Manager

≪ Previous: Desktop icon positions are not retained with workspace control 10.2.700.1

Hello,

We have recently set-up Device control for our network and seem to be having an issue with one networked printer.

I have added the Model ID of the printer into the device collection that we have allowed access to but users are still receiving Write-Denied errors when trying to print to the printer.

This printer has a static IP address but it not shared from any server so the driver is installed manually on each machine.

Any ideas?

Thanks,

Ryan

↧

HTTP Error 500.19 - Internal Server Error Ivanti Service Manager

September 15, 2017, 6:29 am

≫ Next: Windows Server 2016

≪ Previous: Write-Denied on printers Device Control 5.0

Hi,

When starting Ivanti Service Manager we receive the following error:

"Http error 500.19 - Internal Server Error" with error code 0x8007000d.

It is installed on a W2016 Server with ASP.net 4.6 enabled.

Thanks in advance.

↧

Windows Server 2016

April 17, 2018, 10:52 am

≫ Next: Need Screen.setCursorPosition()

≪ Previous: HTTP Error 500.19 - Internal Server Error Ivanti Service Manager

There was a previous discussion that Windows Server 2016 might be supported with ISM 2017.3.1, however the Requirements and Compatibility Matrix document still only has 2012R2.

Any update on this?

↧

Need Screen.setCursorPosition()

May 8, 2018, 5:20 am

≫ Next: Need to know the Calculation for making one field mandatory after selecting another field

≪ Previous: Windows Server 2016

In my current emulator it is very easy to script things like:

5250 and 3270 emulation screens having multiple input fields which can be filled by scanning in arbitary order.

if the current screen is the target screen (determined by reading text on the screen)

if the barcode is a SSCC code (determined by barcode length and the 1:st two digits being 00)

then set cursor position to the target field for SSCC code

else set cursor position to some other fields position

and so on..

how would one do the same in Velocity ?

↧

Need to know the Calculation for making one field mandatory after selecting another field

May 4, 2018, 12:38 pm

≫ Next: Move Service Desk

≪ Previous: Need Screen.setCursorPosition()

Hi,

I have two fields called as "PHI Impact Risk" and "If Yes Explain" fields. "PHI Impact Risk" is Boolean data type "Yes/No". "If Yes Explain" is String. I would like to write the code for -

If user selects "PHI Impact Risk" as "Yes", automatically the "If Yes Explain" should get converted to Mandatory field and should give warning to user mentioning "It is required field".

If user selects "PHI Impact Risk" as "No" then "If Yes Explain" should not be mandatory.

Attributes -

"PHI Impact Risk" the name/attribute in DB is "_PHIImpactRisk"

"If Yes Explain" the name/ attribute in DB is "_PHIimpactexplain"

Can someone please send me the calculation code for the above?

Thanks,

↧

Move Service Desk

May 2, 2018, 1:29 pm

≫ Next: How to add approval to Service Request

≪ Previous: Need to know the Calculation for making one field mandatory after selecting another field

I currently work at an Educational Institution that uses Service Desk 7.7.1. I was told that this version is no longer supported and I am looking to upgrade. Since we have moved to a fully virtualized environment over the past 4 years, I would like to not only upgrade Service Desk, but upgrade the servers themselves. Since spinning up virtual machines is so quick and simple, I would like to setup an entirely new set of servers, Install the latest version of Service Desk and migrate, but all of the documentation points to an in place upgrade and I want to be sure of the correct steps. Our current environment is as follows:

Application Server -- Windows 2008R2

SQL Server -- Windows 2008R2/ SQL 2008R2

Web Server 2012 R2

I would like to spin up 2 new Windows 2016 servers for the App and Web Servers as well as migrate the database to an SQL cluster I created last year (2012R2/ SQL 2016).

I should also point out that we have the LANDESK Core product, which I upgraded in a similar fashion last year, that Service Desk already imports data from. I tested pointing the Service Desk to the new LD Core database and did a test import successfully. Any help or suggestions would be appreciated.

↧

How to add approval to Service Request

May 14, 2018, 8:08 am

≫ Next: how do we get one of our admin's set up to be able to open tickets with Ivanti?

≪ Previous: Move Service Desk

I'd like to add a new approval to the SerivceReq object. I have a use case where I need to send a specific message (and get acknowledgement) from the customer/end user on the Service Requests. How could one add another Approval that can be selected from the Approval Block in the Request Offering Workflow?

↧

how do we get one of our admin's set up to be able to open tickets with Ivanti?

May 14, 2018, 8:14 am

≫ Next: how to make change calendar read-only

≪ Previous: How to add approval to Service Request

how do we get one of our admin's set up to be able to open tickets with Ivanti?

↧

how to make change calendar read-only

May 2, 2018, 12:38 am

≫ Next: nosplash setting gets reverted

≪ Previous: how do we get one of our admin's set up to be able to open tickets with Ivanti?

A customer wants to have the Change calendar read-only for certain roles. Ivanti support gave me tha answer, this functionality does not exist. So I want to file in a feature request for this!.

Who's with me for this functionality?

regards

Gert

↧

nosplash setting gets reverted

May 10, 2018, 11:47 am

≫ Next: Service Catalog workflow design template

≪ Previous: how to make change calendar read-only

I followed the KB article below on a golden image for XA servers. The first time I logged in, the splash screen was not there, but, the setting at some point reverted back to "no". We want to test having the splash screen disabled when launching published Citrix apps, but not in the rest of the environments. Is there something I need to change or set for this to work properly?

HOWTO: Hide the RES Workspace Manager splash screen when starting a RES Workspace Manager session

↧

Service Catalog workflow design template

May 2, 2018, 1:22 pm

≫ Next: Outlook freezes when searching for contacts with the Goldmine link or sending linked emails

≪ Previous: nosplash setting gets reverted

Service Catalog Process Leads/Managers/Owners -

Looking for a template that anyone may have used when designing workflows for service catalog. Or maybe you just use Visio? Or is there a way to extract workflows from Plan Request Fulfillment tab?

Any info would be helpful.

Thanks!

↧

Outlook freezes when searching for contacts with the Goldmine link or sending linked emails

March 23, 2018, 9:13 am

≫ Next: How do I translate the 'Save for later and Review and submit' buttons in Self Service mobile?

≪ Previous: Service Catalog workflow design template

We recently upgraded to GMPE 2018.1.

After installing the new Goldmine Link for Outlook--not Goldmine Plus add-ins, whenever we link an email and attempt to search for a contact using the Goldmine Link for Outlook, Outlook becomes unresponsive.

If the contact is found automatically, however, we are able to link the email successfully, but if the email is an outgoing email, as soon as we click Send on the message, Outlook freezes for what appears to be an indefinite amount of time until we either end outlook.exe in task manager or reboot the machine.

We have followed the support document on how to completely remove the older add-in from Outlook and reinstalled the new GoldMine Link for Outlook several times and the issue still occurs.

The issue is occurring on a machine with Windows 10 Pro build 16299 x64 with Outlook 2016 on Office 365.

Has anyone else experienced this or know of a resolution?

Any suggestions are appreciated. Thanks!

↧

How do I translate the 'Save for later and Review and submit' buttons in Self Service mobile?

May 3, 2018, 2:38 am

≫ Next: self service templates don't apear on the selfservice dashboard

≪ Previous: Outlook freezes when searching for contacts with the Goldmine link or sending linked emails

Is it possible to change the Save for later and Review and submit buttons displayed when submitting a Service request in the role Self Service mobile? I have tried the administrator role in the Self Service mobile, but no options to change the buttons. I have even tried to look for them in the Translation tool but since I don't know what the buttons are called I couldn't find anything.

We are using Ivanti Service Manager 2017.3.1.30958

↧

self service templates don't apear on the selfservice dashboard

May 3, 2018, 7:43 am

≫ Next: Compare manually created vs system generated

≪ Previous: How do I translate the 'Save for later and Review and submit' buttons in Self Service mobile?

I have created several "Quick Action" templates for incidents. I save them as SelfService Templates. For some reason, the only roles that are able to be published to are Service desk Analyst and Service Desk Manager. I want these to be used by Self Service users and to appear as templates in the Self Service "Home" dashboard as "Report an Issue Using Template". None of my saved self service templates are showing up in the dashboard. What am I missing?

↧

Compare manually created vs system generated

May 15, 2018, 7:53 am

≫ Next: Is there a way to remove the "All" entry under Favorite Searches?

≪ Previous: self service templates don't apear on the selfservice dashboard

Looks like by default the system uses Email as the source for auto generated incidents that come in from the email listener. Is there any way to change that source?

My manager wants to make a clear distinction from system generated and manually created incidents. Our service desk uses email as well when they get a direct email to them.

I know I can make a new source and have them use that, but the less work for them the better.

thoughts?

↧

Is there a way to remove the "All" entry under Favorite Searches?

May 15, 2018, 7:54 am

≫ Next: Validation Error when adding a field to a business object

≪ Previous: Compare manually created vs system generated

Is there a way to remove the "All" entry under Favorite Searches? Since "All" is not a saved search, I can't figure out a way to remove this from the drop down of saved searches.

I have the need to restrict a certain role to only see saved searches for a specific set of Incidents that were assigned to the team and owner but to not show all of the Incidents to users in this specific role.

Is the "All" option baked into the product or can this be removed?

↧

Validation Error when adding a field to a business object

May 3, 2018, 9:57 am

≫ Next: How to translate the "Watch List" button

≪ Previous: Is there a way to remove the "All" entry under Favorite Searches?

Trying to add a field to a business object, issue happens in both production and dev.

↧

How to translate the "Watch List" button

May 8, 2018, 4:49 am

≫ Next: OSProvisioning Agent Install fails in Windows 10 Provisioning

≪ Previous: Validation Error when adding a field to a business object

Hello community,

a quick question: where can I translate the "Watch List" button?

It's nowhere to be found when looking at the translation tool neither can it be found in the frs_def_translation table on the database.

Thanks for the help.

Beste Grüße / Best Regards

Immanuel Jungheim
Consultant

ITSM Group – Be Better

Geschäftsführer: Siegfried Riedel, Amtsgericht Mainz HRB 47740

↧

OSProvisioning Agent Install fails in Windows 10 Provisioning

August 10, 2017, 2:10 pm

≫ Next: How to Search Date/Time Request Parameter?

≪ Previous: How to translate the "Watch List" button

I recently had issues provisioning Windows 10 v1703 and wanted to share the solution. It was not happening on every machine but appeared to be at random.

The problem was that once the OS had loaded and signed in for the first time, the OSProvisioning Agent would fail to install. This would in turn kill the entire process.

When the OS starts up the first time, Cortana would look for and install updates. This is where the agent would actually fail to install.

In order to stop this from occurring I had to edit our unattend.xml OOBE settings to disable Machine and User OOBE as shown below.

<OOBE>

<SkipMachineOOBE>true</SkipMachineOOBE>

<SkipUserOOBE>true</SkipUserOOBE>

</OOBE>

Once these changes were added, Cortana never popped up and the machine did a final reboot after all the devices had installed. The desktop finally appeared and the OSProvisioning Agent installed.

This will not only stop the Cortana animation from popping up on each machine which can be annoying in a quiet office but it will also put enough time in-between the OS finishing setup and the Agent attempting to install.

↧