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How to Search Date/Time Request Parameter?

May 15, 2018, 8:15 am
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Is it possible to search on a service request parameter that stores a date? What we are aiming to do is produce dashboards for onboarding, offboarding employees and be able to show 'new employees joining in the next 2 weeks', or 'employee transfers in the next 2 weeks'. Currently we log the date in the subject title and order by that field but it would be an improved process to rely on doing a search on the stored parameter.

 

Issue I have encountered is that when you setup a search to identify particular service request parameters it is only capable of performing a text search, and as a result I am unable to perform a search based on datetime.

 

Any advice on this would be appreciated.

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You have reached the maximum number of fields (256) supported by the product.

September 20, 2017, 9:30 pm
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Hi There,

 

I have an on premise site and hit this issue on the incident object (although i have 185 attributes - so if someone can explain why i have reached the limit of 256 that would be great).

My question is what can i remove / switch off to by pass this issue.

 

Thank you.

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Advance page in Zebra MC32 in Wavelink Terminal Emulation

May 7, 2018, 1:54 am
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Hello.

 

I need to configure some Zebra MC32 devices (Windows CE7) with a page advance key in Wavelink TE.

Can you tell me how I can configure it?

 

Thanks in advance.

Carlos

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Patches with "DETECT" in the name not downloadable?

April 18, 2018, 6:47 pm
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2016.3 SU5: Why do some patches appear with the word "DETECT" in the name and why aren't they downloadable?

 

 

DETECT.jpg

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Blurry shortcuts after taskview

April 23, 2018, 4:07 am
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Hello support,

 

I hope someone can help me with this.

After switching back from the taskview option in server 2016, all the shortcuts become blurry. I will add a screenshot to clarify.

When connecting normal via rdp, it works normally.

 

blurry.jpg

 

System info:

RDS 2016 fully patched

Ivantie 10.2.600.1

 

We also have the problem that icons on the desktop are blank pictograms. I will also add the screenshot

 

blanks.jpg

 

Can someone help me with the solution?

 

Kind regards,

Peter

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Moving CIs directly in the database

May 16, 2018, 6:05 am
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Bit of a longshot if anyone can help with this...

 

I thought I'd make a spreadsheet that people could put a list of CI tag names in one column and the spreadsheet would make its way down the list setting location related attributes to all be the same as the first item on the list.

A "bult location updator" you ,might say.

 

So ive done this , and in query results in landesk the change appears to have worked.

Then we notcied that on the CI page the old location was still showing .

AHA thought I , this must be that version table thing , so I adjusted the code to create a whole new row in the version table to reflect the change, and update the config.item table with the guid for the new row etc etc

 

Everything looks great in the database , but still the old manually updated location shows on the CI page.

Worse - if you try to update that CI manually , we now get:

"

There has been an unexpected error. Click Continue to return to the previous page.

This SqlTransaction has completed; it is no longer usable."

 

 

 

So my question is does anyone have any tips on how the CI table / version table work togher ? any other tables involved?

comparing these two tables before and after a manual and SQL scripted move I cant see any descrepancies...

Any ideas?

Thanks,

-mark

(servicedesk 2017.3)

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Skype 4B plugin

February 20, 2018, 2:27 pm
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Hello there what are the plans for a S4B connector into ISM? I have many customers asking this and would like an official response from Ivanti. Thank you kindly.

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MacOS Profile LDAP

May 16, 2018, 6:38 am
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I'm working on deploying macOS Profiles to Sierra using Management Console 10.30.1 Service Update 3. How do you go about binding to Active Directory and naming the machine? I see LDAP settings but nothing that looks like I can name the computer and then bind it to AD.

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Trying to make a heading in the incident workspace sortable and groupable

May 16, 2018, 7:31 am
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I am trying make the headings in the incident workspace so you can filter and group by, some of these are and some aren't. I have tried going into the incident workspace and lists and changing the config of the heading to sortable and groupable but this doenst seem to have made a difference. Anyoen any ideas what I am missing?

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firefox passwords worden niet bewaard...?

May 16, 2018, 7:35 am
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Het lijkt erop dat ondanks het caputeren van de FF profile map (\AppData\Roaming\Mozilla\Firefox\Profiles\) deze toch niet de passwords etc meeneemt.

We gebruiken FF 59.0.3 en RES One WS 10.0.0.0

 

Ik hoor graag de winnende tip om dit werkend te krijgen...

 

Groet,

 

Bart Drijver

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Reminders Template

May 16, 2018, 4:20 am
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Hello,

 

We have requirements to apply notifications on more than 25 processes. These processes share some notifications/reminders contents between each other. I am looking for the best way to get the notifications modifications centralized. I have created a category under Request Management and added the templates there as below:

 

 

Regards,

Motaz

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Disable Permission Request when trying remote control a system

May 7, 2018, 7:58 am
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Hello,

 

We are on Landesk Managment Suite 2016 v. 10.1.0.168.

 

I am trying to remote into systems that are set to auto-login, so there is no users present to give permission.  I have attempted to hack the registry but the following key doesn't seem to exist.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\WUSER32\Permission Required

 

The path in the registry goes as far as "Landesk".  Do I need to add "WUser32" then the Key or did this get moved to another location in this version of Landesk?  Or is there a different way to accomplish this task?

 

Thanks,

 

Matt

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Update Drivers

March 9, 2018, 10:35 am
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Hello,

 

So, I am trying to mitigate the Synaptic Vulnerability and I am getting no where fast.

 

I've created a distribution package but it fails.  I believe it is failing because the wrong "Latest" driver for this model of laptop was used.  Per Hp's bulletin these laptops need version 17.#.#.25 to mitigate the Synaptic debugger vulnerability.  Many of these laptops have version 19.# installed, which according to HP's bulletin is a version that is vulnerable.

 

So, I need to get 19 off the laptops to install 17.  Unfortunately my switches to force an install don't seem to work.  How do I remove a driver to install a different one using Landesk?

 

Thanks,

 

Matt

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Installing BIOS Updates

March 26, 2018, 10:19 am
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Hello,

 

I am tying to install BIOS updates for the Spectre/Meltdown vulnerabilities, and so far the console says the client is processing the request but in reality the client is just sitting idle and not processing anything.

 

I've built Distribution packages using the extracted EXE from the Patch supplied by HP and all I get is dead air.

 

Has anyone else deployed BIOS Patches?  Any suggestions?

 

Thanks,

 

Matt

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Cannot insert the value NULL into column 'tps_subject', table 'ITBM.dbo.tps_user_message'; column does not allow nulls. INSERT fails

June 12, 2013, 2:37 am
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Hi All,

 

I have an issue with my Change process that is stopping the process from moving on when a manual action is carryed out.

 

"Cannot insert the value NULL into column 'tps_subject', table 'ITBM.dbo.tps_user_message'; column does not allow nulls. INSERT fails"

 

I understand that Service desk is trying to send an email with a NULL subject, which isn't allowed. Unfortunately I can't identify the offending action in the process. I originally thought it may be an assignment action that was trying to notify the originator, but after removing that from the process altogether the error remained.

 

We can't enable NULLs on the column because that will not be accepted by our email server.

 

Its possible that this is the same issue as the HTML issue documented here:

 

http://community.landesk.com/support/docs/DOC-7418

 

But I'm not sure the script is appropriate for this error.

 

Any ideas or pointers for investigation welcome - I'm not sure how to check what is being mapped to the Subject field of the email, but I'm assuming its the title of the assignment or another action.

 

Thanks,

 

Martin

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HII Drivers

May 16, 2018, 8:04 am
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Hello,

 

So, I have a laptop here that when I set the HII drivers to the ones provided by the hardware vendor... Landesk goes off and does it's own thing and grabs drivers that are incorrect and proceeds to brick the laptop.

 

I have tried following the steps here:

How to use HiiClient in Preview Mode

But have gotten no where seeing as the HIIclient.exe file is not in the LDprovision directory.

 

So, can anyone point me in the direction of telling LanDesk what devices are on these laptops and then force it to install the right drivers instead of the shell game it currently is employing?

 

Thanks,

 

Matt

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CMDB encryption

April 9, 2018, 3:40 am
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Are there any problems in DSM 2017.1 or 2018.1 when encrypting individual tables in the CMDB?
Senisble data is stored in the DSM Database via ModifyObjectProperty escript.

 

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Continual Service Improvement tracking

May 16, 2018, 9:27 am
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I am wondering if anyone is currently using ISM to manage/track IT Continuous Improvement items/initiatives, and if so, how are you doing that?

 

I would hate to look at another software tool if there are solid options here.

 

Thanks.


Brian S.
University of Texas Medical Branch

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ISM importing EPM information

May 16, 2018, 9:39 am
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Hi, apologies if this is in the wrong place.

 

We're pretty new to ISM and EPM, I'm looking to setup a connection between both programs so that we can link assets from EPM in ISM.

 

The only guides I've found seem to be for previous versions however cobbling that together with the updates I think I'm hitting a wall with the Object Mapping, I don't seem to be able to add a new mapping, in that I can't save it as the option to save is greyed out (unless it saves automatically as it's a new connection.

When running through the field mapping I get the below error:

The guides I've read seem to indicate something has been missed from the install, but I've taken a look at the install and the options in the guides aren't there.

 

Any chance of some direction to an easy to follow guide to resolve this?

 

Thanks

Gary

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Filtering ConfigTypeCategory in Asset Management

May 16, 2018, 10:02 am
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Hello,

 

I am trying to come up with a way to lock down selectable options in The ConfigTypeCategory attribute when creating a new CI. Current in WebAccess Asset Management we have links to create new CIs of various types (See below), clicking these will take you to a corresponding window that we built for that CI type. However from this window you can still select any kind of CI Category that you want. I would like to create a way to lock this down so that way if you selected 'New Appliance' for example only Appliance and it's sub categories would show as selectable in the ConfigTypeCategory field. I am not sure how I could do this. Maybe with a calculation? If so I am not sure where I would begin on calculating against this kind of attribute. Any and all tips or suggestions appreciated. Thank you!

ApplianceSelect.png

Appliance.png

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