Need to know the Calculation for making one field mandatory after selecting another field

May 4, 2018, 12:38 pm

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Hi,

 

I have two fields called as "PHI Impact Risk" and "If Yes Explain" fields.   "PHI Impact Risk" is Boolean data type "Yes/No".  "If Yes Explain" is String.  I would like to write the code for -

 

If user selects "PHI Impact Risk" as "Yes", automatically the "If Yes Explain" should get converted to Mandatory field and should give warning to user mentioning "It is required field".

If user selects "PHI Impact Risk" as "No" then "If Yes Explain" should not be mandatory.

 

Attributes -

"PHI Impact Risk" the name/attribute in DB is "_PHIImpactRisk"

"If Yes Explain" the name/ attribute in DB is "_PHIimpactexplain"

Can someone please send me the calculation code for the above?

 

Thanks,

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How to get notified of a new Journal Note

June 21, 2017, 8:08 am

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Out of the box, there are no update notifications when a journal.notes is created, nor any indication on the dashboard or list view that the ticket contains a new note.  Aside from having to go into each ticket to check for journal notes entries, I am curious to know how you or your team knows when a journal note has been created in a ticket.  

 

Thanks.

Excel import to create Incidents

May 16, 2018, 12:42 pm

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Greetings all

 

We are trying to use a spreadsheet for the source of regularly scheduled tickets that our Analysts need to look at.  I would like to import from a spreadsheet (to start with on a daily basis) and create incidents.  Now I know that incidents are not the best vehicle to do this......but all of our tickets are created as incidents - that decision was made years ago by folks that are no longer here.  Currently we are running 2017.1.

 

So, that being said - I believe I have everything set up correctly, but nothing really happens when I run the "Import Data Mapped".  I have the data connector and connection type all created and working.  I then created a new scheduled import, then a import mapping.  I have set up Target key attributes, set some default values, set the Lifecycle, etc.  From what I am reading on the forums and the manuals, this should be the correct way to do it.

 

However, all I am getting is "The operation timed out".  So that is not so helpful.  The import log has two lines in it.....so no help there either.  The servers, network, or DB host are not taxed at all either.

 

5/16/2018 11:12:35 AM : Import Started

5/16/2018 11:12:36 AM : Source count = 2

 

 

It occurred to my that maybe you cannot import into the Incident objects by design.....but I do not know.   Any help or insight here would be very appreciated!!!!

Crystal reports and journals

May 11, 2018, 1:36 pm

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Creating a report where one criteria is to determine if journals exist for a specific call.  I want to print all calls that do not have a journal.  Any ideas?

.NET Framework 4.7.x

May 9, 2018, 2:26 am

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Gemäß der Ansage von MS, sollte .NET 4.7.x via WSUS seit Anfang 2018 angeboten werden

.NET Framework 4.7.1 is available on Windows Update, WSUS and MU Catalog! | .NET Blog

 

Frage:

Warum ist hiervon nichts im PatchLink zu finden?

Multi-Factor Authentication

March 14, 2018, 7:15 pm

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Does Goldmine email support Multi Factor Authentication?

Landesk deployment and MDT

January 6, 2011, 1:13 pm

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I want to know how to deploy MDT from Landesk. Is it possible and how do i do that. Thanks

Has Citrix Receiver 4.9 been tested with IWC as of yet?

May 17, 2018, 10:21 am

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I see the documentation says 4.8 is supported, but has 4.9 been tested?  Are there any known issues with it?

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Ivanti REST API to update process Status

May 17, 2018, 10:37 am

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Does anyone know if you can use the restful API calls to update ticket statuses?  I am getting the Error:

Attempt to set the status value of a Process.Process lifecycle object. Status attribute values of lifecycle objects can only be modified by executing a legal lifecycle action.

 

Example:

https://WEB_SERVER/ServiceDesk.WebAccess/wd/object/save.rails?class_name=RequestManagement.Request&key=<TICKET_GUID>&Status=<DESIRED_STATUS_GUID>

OR

https://WEB_SERVER/ServiceDesk.WebAccess/wd/object/save.rails?class_name=Process.Process&key=<PM_GUID>&Status=<DESIRED_STATUS_GUID>

Ist es möglich ein OS Installation Set zu ersetzen ohne alle Policys neu zu triggern?

May 17, 2018, 8:34 am

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Hallo zusammen,

 

ich bin relativ neu im DSM-Umfeld und habe ein neues Windows 10 Image mit aktuellem Patchstand und einigen Anpassungen erstellt. Dieses lässt sich, wenn ich es manuell zuweise, auch hervorragend installieren jedoch würde ich jetzt das bestehende, alte OS Installation Set durch dieses ersetzen. Weise ich das neue OS Installation Set allerdings einer OU zu, erhalte ich die Meldung, dass das ein zurücksetzen der bereits bestehenden Policys zur Folge hat. Bedeutet er installiert die Pakete alle erneut!

 

Meine Idee war die bestehenden Computer-Objekte in eine neue OU zu verschieben und dann dort einfach die Policy der Windows Installation für alle Objekte zu deaktivieren, sodass nur die neuen Computer das Betriebssystem installiert bekommen. Leider triggert er auch dabei die Software Pakete neu und fängt fröhlich an die Pakete erneut zu installieren (bis auf Windows natürlich). G

 

Das kann doch nicht so schwer sein, oder?

 

Vielen Dank euch!

 

Gruß aus dem schönen Mainz,

Manuel B.

Software Policy assigned to Users, package gets removed if I login as local administrator

May 3, 2018, 1:57 pm

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Hi everyone    I'm assigning a few software policies to a group of users, and I'm assigning it to the "current computer", screen shot below. This has worked fine so far, but what I'm noticing is if I login as the local administrator on the same computer, the DSM client removes the software packages that were installed for the targeted users.  Example:  If I deployed WebEx to a group of users and the sofware was installed on workstation, and I login as the local administrator.  The WebEx software package will be removed, and then when I login back in as the target user the application will get re-installed.

 

Does anyone know how to stop this type of activity?

 

 

Any help would be greatly appreciated.

 

Jason

Using the generated Incident Ticket or Request Ticket number for another field.

April 27, 2018, 4:06 pm

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Hi Everyone,

 

I was wondering if there is a way to use the generated ticket number and use it on another field say, PO number. I want to find a way to carry over that generated number to appear automatically on another field.

 

Sincerely,

John

Cannot install Outlook integration with GM v2018

March 26, 2018, 9:18 am

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Installing GM workstation setup for new customer who upgraded to v2018.1.0.65149.  Office 2016 and Windows 10.

 

After selecting Microsoft Word and Excel add-ins as part of the install, the next page I select the recommended Outlook integration - the new one.

 

When I hit Next, the following message appears:  Setup could not find a qualify installation of Outlook.  GoldMine Plus for Microsoft Outlook will not be installed.

 

The other workstations were successful and they have the same OS and Office versions.  Is this an example of the problems with the OL link that was just discovered?

 

Unfortunately, I installed the upgrade prior to receiving that memo and if running the fix resolves it, once it's been tested, that would be ok - I just don't want to unnecessarily disrupt their operation to get this to work, if possible.

 

BTW, they did not have any of the add-ins installed previously so there was no need to uninstall current add-ins.

 

Thank you in advance!

Lookup.ini result based on 2 fields

April 23, 2018, 9:29 am

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GoldMine v2018; Need to update a numeric field with a price if the values of two different character fields meet the criteria.

 

I've looked through the forum, community and a couple of different documents I have on the lookup.ini and I don't find any example close to what I need.

 

UCOLOR must equal "Red"

UTYPE must equal "Chair"

If both conditions are met, then UPRICE will update to 543.00

 

These are the expressions I've tried:

 

[AUTOUPDATE]

UCOLOR=UPRICE

UTYPE=UPRICE

 

[UPRICE]

LOOKUP1=&IIF(CONTACT2->UCOLOR)="Red",&IIF(CONTACT2->UTYPE)="Chair",543,0

OVERWRITE=1

 

I've tried "OTHERWISE"= instead of "Lookup1="

I've tried different positions of the parentheses.

I've tried with and without the "&".

I've tried using ".and." between the two expressions and not the "IIF".

I know that numeric values do not require single or double parentheses.

 

The issue is probably a combination of all the variations.

 

Any help would be appreciated.  Thank you!

Adding Analysts to Workspaces Analyst Role in Console

May 4, 2018, 12:23 pm

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Hi Everyone,

 

Is there a way to add certain analysts to the Workspaces Analyst role? It seems I can only do it from Workspaces and not from the Ivanti Service Desk 2018 Console > Administration.

 

Any help is always appreciated!

 

Sincerely,

John

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Date Snapshot

April 10, 2018, 5:52 pm

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Hi Everyone,

 

Is there a way to add a date snapshot like an extra field added on any window which captures the date on when the status has changed (different from "Last Updated Date") ?

 

Any input is always appreciated!

Thanks,

John

Does 'Do Not DIsturb' option in Agent Settings work for EXE distribution packages?

May 17, 2018, 1:40 pm

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Currently we have been setting it when using normal deployment packages (EXE, MSI, etc) that have Notifications enabled, however the notifications are still appearing while these users have Powerpoint in fullscreen.

 

Is this expected behavior? I suspect this option is for patches only, but would like to confirm.

If so, is there a way to enable the same functionality? I do not want to disturb my users while they are presenting.

If not, can we see why its still happening?

 

Thanks,

Casey

Goldmine Plus for Microsoft Office 365 Pro Plus

May 17, 2018, 1:46 pm

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Hi,I have installed Goldmine Premium Edition 2014.1.0.503 (2014).I recently have purchased Microsoft Office 365 Pro Plus and I could not install Goldmine Plus for Microsoft Office.It is not working.

This plugin is very important for our company because we have a lot of e-mail templates which were created with Microsoft Word.

Before upgrading Microsoft Office suite,it worked perfectly.

My question is whetter is there any solution for this issue without upgrading Goldmine version.

Thanks in advance.

CI - Name Changes Unlink Incidents

April 18, 2018, 4:32 pm

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I want to get a history on each piece of equipment involved in incidents.  However, the name associated with that piece of equipment will change.  The AssetTag does not change.

Once the name changes, the incidents that were previously linked become unlinked.

The CI in each of these screenshots are the same asset (trust me)... but, as you can see, there are no linked incidents.

 

How can I ensure that the link remains after the name has changed?

 

Thanks,

Ryan

How to send email all task owners in a Milestone

October 30, 2017, 9:54 am

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I'm looking for a way to send an email to all owners of tasks in a Release Milestone. I'm thinking a quick action would be best, but not sure how to automatically add all task owners (assignees) to the To: field of the email.

 

Anyone know how to write that function?