We have lifecycle processes in place for our configuration items in Asset Central in Service Desk 2017. Normally we move items to the next status in the lifecycle manually. However sometimes we get lists of items that have been disposed of and need to change them all at once from an Allocated status to Disposed. We are able to import "found" devices that don't already exist and immediately set them into the Dispose status but can't do it to update existing records.I tried doing an import of the items to change the state but it never works. I thought that if I imported the list but have it populate a hidden "Mark for Disposal" field that I could have the system look at the field and then move all the items to the Disposed status. Is this possible? Or is there a way to create a calculation directly in the lifecycle process? Any help or ideas you can give would be appreciated.
↧
Using calculation to change asset status
↧
Is it possible to configure the FormView for the new Self Service UI (Annoucement for example)
Hello,
I'd like to configure the FormView for the new Self Service UI to add the attachment function for the mobile self service portal.
Im just able to edit the Home-Page - most of the functions are adjustment or filter stuff.
Thats the exact page im looking help for.
Thanks in advise
Best Regards
Frederik Röhler
ITSM Group
↧
↧
Dynamic Email Notifications based on Team Attributes
We currently have various email notifications going out to Teams for SRs, Incidents and Tasks. Has anyone built any Employee Team attributes that can then be set to control what notifications each team may receive?
Example:
- Team 1 wants to receive all defined notifications for SRs/Incidents/Tasks
- Team 2 only wants to receive only the 2nd & 3rd breach notification emails
- Team 3 is constantly logged in and does not want to receive any notifications
Thanks
↧
Systems disappearing from Ivanti console
I have read through the forums for information on this issue, but nothing seems to quite fit. I have systems that are showing up and disappearing on their own in my 2017.3 console. When I look, they do show up in errorscan, but the previous admin tells me just to delete them and the systems will catch up later on. This does not seem to be the case since I can install the agent on a system and it shows up, then I can run a scan and it disappears. The details of this process are varied, but it happens to many machines several times a day. From what I have read on error scans, the systems will stay in inventory until their days to keep value has been exceeded. Mine is set to 30 days, yet I can see systems show up and disappear several times a day, so that does not seem to apply. Am I wrong in that error scans are produced and not processed when either the server or the database cannot process them in time? If that is the case, how do I go about determining which one? Are there other causes I should look at? Assistance is appreciated.
↧
LANDesk 2016.3_SU4: Why do I get the following error when attempting to establish a Terminal Services Remote Control session to devices on domains different than the core server:
From the 2016.3 SU4 Landesk Management Suite, if I right-click a device that is a member of any of the domains other than the domain the core server is on, I get the following error:
Remote Desktop can't find the computer " ". This might mean that " " does not belong to the specified network. Verify the computer name and domain you are trying to connect to.
I've searched all over community, help and support for anything related to this with no luck. Thanks for any assistance you can provide.
↧
↧
vCenter connector for automation?
what is the supported automation vcenter connector? is there one?
the ones in the market place have this following warning at the bottom of the page:
The owner has unlisted this package. This could mean that the package is deprecated or shouldn't be used anymore.
↧
GetBusinessTime Calculation Issue
Hello,
We're trying to calculate the elapsed business time between the creation of an incident and its resolution, using the following formula on an attribute:
import System
static def GetAttributeValue(Incident):
TimePeriod = Incident.GetBusinessTime(Incident.CreationDate, Incident.Resolutions.CreationDate)
return String.Format("{0} Day(s), {1} Hour(s)", Math.Floor(TimePeriod.Days), TimePeriod.Hours)
When added to a query to view results, nothing is displayed. When "Incident.Resolutions.CreationDate" is replaced with DateTime.UtcNow, the calculation completes accurately and displays the proper values, but when replaced with any other DateTime attribute, nothing displays. Any suggestions as to why this may be are appreciated!
↧
Excel import to create Incidents
Greetings all
We are trying to use a spreadsheet for the source of regularly scheduled tickets that our Analysts need to look at. I would like to import from a spreadsheet (to start with on a daily basis) and create incidents. Now I know that incidents are not the best vehicle to do this......but all of our tickets are created as incidents - that decision was made years ago by folks that are no longer here. Currently we are running 2017.1.
So, that being said - I believe I have everything set up correctly, but nothing really happens when I run the "Import Data Mapped". I have the data connector and connection type all created and working. I then created a new scheduled import, then a import mapping. I have set up Target key attributes, set some default values, set the Lifecycle, etc. From what I am reading on the forums and the manuals, this should be the correct way to do it.
However, all I am getting is "The operation timed out". So that is not so helpful. The import log has two lines in it.....so no help there either. The servers, network, or DB host are not taxed at all either.
5/16/2018 11:12:35 AM : Import Started
5/16/2018 11:12:36 AM : Source count = 2
It occurred to my that maybe you cannot import into the Incident objects by design.....but I do not know. Any help or insight here would be very appreciated!!!!
↧
LANDesk Event Manager Webservice Issue
Hello Community,
Does anybody knows how I can connect to LANDesk Event Manager webservice using Java?
I need help on that urgently, thanks in advance
↧
↧
How to Add Users into different Roles?
Hello Community,
I would like to ask a question. As you can see on below screenshot:
I have two roles name as "End User Branch" and "End User HQ". If I want to add users into each role in simple and fast ways, how to do it? Fyi, I have about 3000++ end users and need to split those users to different roles based on location of Branch and HQ.
Please assist.
Best regards,
Hasrul
↧
Velocity Crash when using ConnectPro on Zebra Devices
Hi,
We are using TC8000 and TC56 Zebra devices with Velocity for different customers and host systems. After a few weeks Velocity is crashing (closing) when we are trying to connect to a session. We tried different Android and release versions.
Velocity Client 1.2.112. After manually uninstalling and reinstalling Velocity the problem is solved only for a few weeks. Velocity isn´t reporting anything.
I know that there was an issue in 1.2.09, but it should be fixed in 1.2.112. Any idea?
br
Chris
↧
New Form or Request Offering Form to only display information (no ticket creation)
We are interested in adding either a form or RO form to the Service Catalog that does not actually create an Incident/SR ticket. When a user opens the form, all we want to do is to display some instructions for them to follow. The only button on the form would be a "Close Form" or "Close Window" equivalent.
Has anyone created such a form?
Thanks
↧
Create Quick Close Button for Service Request
Hello everybody,
I want to give Helpdesk the chance to directly close a service request without creating tasks related to the SR.
How to I manage to get this straight? I have already searched the community and found an article that describes to to the follwing things:
- create a command button in service request form - check
- link the command button to the quick action "close service request" - check
Now, I have opened "new service request", select a service from the catalogue, fill in the neccessary information and then press on the button "Quick Close".
The following error message is prompted:
"The following information does not satisfy validation constraints:
Required field ServiceReq.SvcReqTmplLink_RecID value must be provided.
Data in the database has changed while you were editing"
The quick action that is related to the button only sets the status to "Closed".
How do I manage to get what I want?
Thanks in advance.
-Jens
↧
↧
Escalation Schedule Exceptions (ISM 2017.2.1)
Hi,
We are currently experiencing an issue where certain exceptions that we capture within the Task.WorkOrder-Completion schedule reflect as a Escalation schedules of their own. This appears to be affecting the creation and linking of the Task.WorkOrderEscalation watch record to the External Task objects, which ultimatelymeans no Target completion & escalation information is available for the External task.
When we deleted of one of these schedules it resulted in all of these "Duplicate" schedules being deleted, unfortunately that including the Task.WorkOrder-Completion schedule along with hundreds of exceptions in it. Although this resolved the issue of the Escalation watch record not being created and linked to the External task, it unfortunately is not the Ideal solution as it means recreating the Task.WorkOrder-Completion schedule and recapturing the hundreds of exceptions that were originally there.
Has anyone ever experienced a similar issue and manged to successfully resolve it without having to recreate the schedule and the related exceptions?
↧
Desktop icon positions are not retained with workspace control 10.2.700.1
During logon the desktop icon positions are not properly set for some icons.
The following errors are being logged:
Process: pfwsmgr.exe
Procedure: TryGetCurrentDesktopItems
Error#: 0
Error description: Wait for process '"C:\Program Files (x86)\RES Software\Workspace Manager\pwrx64.exe" iconinfo "C:\Users\userid\AppData\Local\Temp\tmpFB61.tmp" 65880' failed (258 - Time-out van wachtbewerking).
and
Process: pfwsmgr.exe
Procedure: RestorePositionDesktopItems
Error#: 0
Error description: De objectverwijzing is niet op een exemplaar van een object ingesteld.
This occurs on all Citrix XenApp 7.13 servers with Microsoft Windows 2012R2 running, random users (approx. 30 people of 300+ sessions) and randomly during the day.
IVANTI Workspace Control 10.2.700.1, previous versions did have the error much more often.
The desktop folder has been redirected to the network.
From the tracing it seems some sort of timing related issue, the desktop listview doesn't seem to be available.
Are there still known issues because this should be fixed in the 10.2.700 release?
↧
Ivanti Automation agent offline after upgrade to agent+ 10.3.0.0
Installed the 2018.1 version of Ivanti Automation. When I manually install the agent+ 10.3.0.0 agent (not removed the legacy agent) the imaging with Citrix PVS works fine after deleting the CommucationId registry key (RES Automation Manager Agents are not visible in RES Automation Manager Console when using imaging or cloning to deploy computers ). When I uninstall the Legacy agent and deploy the Agent+ version from the Automation Console the CommunicationId registry setting doesn't work anymore. All agents are offline after deploying the Citrix PVS image. I think the CommunicationId registry setting is a legacy agent feature. How does it work in the Agent+ version?
↧
Re-run task on software distributed to Portal Manager will INSTALL the software
If i have a application published to Portal Manager with setting:
Task Settings:
Frequency: Run Once
Checked: Optional (display in portal) and "allow users to run as desired (keep in portal after selected)
Problem 1:
First time i run the schedule task the software is availible in Portal Manager for my users.
What i have noticed is when a computer is re-installed with new OS the software will not be availible again in Portal Manager for the computer because it have already been succesfully publish to Portal Manager before.
Very annoying... any setting to fix this problem?
Problem 2:
First time i run the schedule task the software is availible in Portal Manager for my users.
If i choose "re-run task" on a computer that alrady successfully published a software to portal manager, it WILL INSTALL the software?! Even if i have the task setting: Optional (display in portal)
Or if i choose Task settings frequency to Run Daily, the first time it will publish to portal manager, the next day it will INSTALL the software...
This must be a bug?
Regards Johan
↧
↧
End user knowledge in Workspaces
We're trying to make some knowledge available to the end users. We have 2 knowledge domains - Support and End User, each have some articles in.
Searching in Webdesk is done by queries , which seems to work ok - with keywords set to "ask user prompt"
In workspaces however , we have the search gadget , which dosent seem to be very configurable.
Cant seem to put a screenshot in but as you know you can expand a tree and select the modules you want to search , you can also expand the module and select sub-things. Under "Knowledge mamangement" we have:
-Article Keyword
-Article
-Attachment
-Knowledge Domain
No matter if i tick "knowledge management" and/or any of the 4 sub things I cannot get it to find the keyword "delegate" that in web desk results in 2 engineer articles and 1 end user. and thats before I even worry about restricting search to End User knowledge.domain
What am I missing?
thanks,
-mark
↧
Should usersettings files get cleaned up when configuring an exception afterwards?
Consider the following scenario:
- A customer has user settings configured upon application level
- User settings are set to capture
The usersettings are growing really big, upf files become >128Mb, now the folder which is causing the issue is being excluded in the usersetting.
Now my question is, are the already stored settings which are being excluded cleaned up from the upf file?
If not is there a way to do this without loosing the other settings?
↧
Has Citrix Receiver 4.9 been tested with IWC as of yet?
I see the documentation says 4.8 is supported, but has 4.9 been tested? Are there any known issues with it?
↧