Starting to work with Change Management in Ivanti - Service Management. We've created a change and believe we have it all set-up and we have assigned a few tasks.
However, when we are on the Service Desk Analyst Home workspace I can see the task in "My Open Tasks" but it won't open. What are we missing?
Other Information:
Ivantii Service Manager
2017.2.1000.27030
On Prem
Thanks,
Daniel White
Network Applications Manager
Goldmine take ages to load ( 5-10 min ).
on server and on client PCs
anyway advises to run it normal/quicker
Thanks
EPM 2017.3
I'm trying to download 2017.3 SU3 but its skipped, why?
Any help is appreciated,
Best.
Hi,
We now use Velocity TE to connect to our RFSMART server on port 23 (telnet).
When I try to configure the autologin it does not want to work.
After connecting the server prompts:
User:
(and then we enter the username)
[enter]
and then prompts:
User Password:
(Password)
[enter]
I tried setting up the autologin with the following prompts:
%user%
%User%
%User:%
Nothing happens. did I forget a setting or something else??
Thanks!
Hi,
I am in the process of setting up a multilingual instance of ISM for a customer and have already come across some limitations, the biggest one being that emails are not localised requiring duplication of business rules and actions etc.
I really want to know if anyone has been able to do this successfully and what are the main things to look out for/the workarounds you have had to implementT
thanks
Tom
We have noticed that a lot of users put documents in some of our includes for WSG, example is explorer settings (network shortcuts). I know there is no way to globally exclude specific file type associations from a windows settings group perspective. It also seems like you can't modify any of the default wsg items to include excludes.
What is the best way of ensuring documents don't get synced into the database? I know I could add a script that queries all of our includes than looks for specific documents then move them out of our includes but that doesn't seem like the best way of doing this....
Hello,
Getting a error I have never seen before.
Maybe here is somebody who knows the issue.
The application is installed in the vdisk.
Nothing special about the shortcut rather then it puts licensing in the registry and starts a service.
The application works fine till you want to open a file.
All the blocked files are authorized.
Anybody an idea before opening a support case..
Hi at all,
we are using an MS Outlook AddIn that is installed and not recognized by IVANTI.
This Addin expands the context menu with two or three items depends on there's an attachment or not.
If we use this AddIn with IVANTI Agent the extra menu items are not shown.
Is there a way to have this "dynamic" context menu even IVANTI Agent is started?
Thanks in advanced
Markus
I want to display text to a service request approver that appears only in the approval request, for a specific service request template.
Ideally this would be only until the request has been approved.
A colleague suggested I use a visible expression so it only appears after the SR has been submitted, using the recid but that doesn't work as it always displays:
[parent.]RecID != ""
I tried also where the logged in user is the same as the approver, but if the approver is also the requestor it displays before the SR has been submitted:
CurrentLoginId() == Authoriser_SSO
Any ideas please?
I have managed to automate User Creation in AD, it goes in, does its thing, and then closes the task. However, the request doesnt move on once the task is completed. I have a precondition that checks if all tasks are at an end state, but its like it doesnt run when the task is closed by the system. If I then go in and modify the request or add a task and then close it, then the request moves on, so I know the precondition works.
Anyone ever done this and knows how to make it work?
If there was a way to modify the request from the task then maybe it would work, but I havent found it. My alternative right now is having a scheduled task go in and modify the request, but if I can do it without that it will be much cleaner,
Thanks!!
TIago
The professional service them Central Europe or D/A/CH use a base line configuration to make the installation faster and have a red line in the configuration.
Supported Operation System: Windows 7, Windows 8.1, Windows 10, Windows Server 2008r2, Windows Server 2012r2 and Windows Server 2016
Computer Type: VDI, TAB (Tablet), NB (Notebook), WS (Workstation)
This configuration are the start point for a project.
Are USB 3.0 drivers the only reason that a second pass of HII is necessary during the System Configuration phase of Provisioning? Will injecting USB 3 drivers into our WinPE boot image eliminate the need for a second pass?
I ask because the second pass is very hit or miss. There are times when devices completely freeze during the process, where we have to manually reboot several times to get it to complete, if it does at all. I would say that the second pass is only successful about 75% of the time when provisioning. It also adds about 5-10 minutes to the provisioning process and I want to eliminate it if I can.
We are using EPM 2017.3 SU3
Thanks in advance for any advice.
UPDATE: I checked Device Manager in a newly imaged laptop that did not run the second pass and all USB devices and hubs are visible. I manually tried to update the drivers just for kicks, and Windows said that the driver software was up to date. This leads me to believe that neither injecting the .wim with USB 3.0 drivers or the second pass is necessary. Is this the case?
I installed a new core server with the new antivirus for testing purpose.
For now i have three PC (a VM, a workstation and a laptop) installed with the new agent and antivrus.
I do not have any report or dashboard on the security tab.
Is it normal?
I've been working on a calculation so that certain attributes only shown when the tick box has been selected. The calculation works and does exactly what I want it to do but I now need to introduce a second tick box called "Lync Request". I have copied in my current calculation that works but I'm uncertain how I start the next part of as it refuses "elif".
import System
static def GetAttributeValue(Request):
Value = true
if Request._AccountRequest == true:
Value = false
return String.Format(":SetHidden(_Manager,{0});:SetHidden(Description,{0};:SetHidden(_NewStartersName,{0});:SetHidden(_JobTitle,{0});:SetHidden(_PreviousSHFTEmployee,{0});:SetHidden(_TempAccount,{0});:SetHidden(_StartDate,{0});:SetHidden(_Directorate,{0});:SetHidden(_StarterLocation,{0});:SetHidden(_EndDate,{0});",Value)
How do I query Goldmine using SQL to see that 2 phone numbers in separate fields are different?
I'm trying to get a handle on small filters and doing things with them before I have much more information to deal with. I've created a filter that has a total of 18 contacts; a really good starting point for me. I created a report - Phone Book Business Card Style - and instead of just the 18 contacts, I have a total of 31!! About half the contacts were duplicated. Why is this and how do I fix this?
Thanks!
How do I block an email in Goldmine? I continually get unsolicited email's that I don't want to see
Thanks in advance,
Pete Gregory
How do I query Goldmine via SQL to see if there are 2 names in the contact field e.g. John Doe?
How do I query Goldmine via SQL to find out whether a contact record is a member of at least one org tree
How do I query Goldmine using SQL to ignore non-numerical values in a phone field?