Hello:
I created a new field in the Task.Assignment - Business Object. I wanted to export the data from Quick Action Excel export from this business object but the new field i created does not show a choice. Do i need to create a relationship?
Field
Quick Action
Has anyone any suggestions to implement a solution for bulk upload of attachments into ISM?
The only tool available is the Knowledge Uploader but it is specifically designed for the knowledge articles. Alternatively, the API can be used to attach documents. Any other ideas?
Thanks a lot,
Simone
I want to display text to a service request approver that appears only in the approval request, for a specific service request template.
Ideally this would be only until the request has been approved.
A colleague suggested I use a visible expression so it only appears after the SR has been submitted, using the recid but that doesn't work as it always displays:
[parent.]RecID != ""
I tried also where the logged in user is the same as the approver, but if the approver is also the requestor it displays before the SR has been submitted:
CurrentLoginId() == Authoriser_SSO
Any ideas please?
If we have submitted a self service ticket, there is a language error. We would like to have this adjusted. Where can I find the texts (translations) for the buttons that become visible after an incident has been recorded in service manager?
I looked in Build Business, Objects Business, Object Incident but didn't find the tekst "gemaakt aanvraag weergeven". Where can I find this languige file?
Kind regards
Alex
Hi,
I am writing a script to create a number of tasks associated to a ServiceReq based on an array containing CI.EnterpriseApplication names.
My issue is that I cannot seem to find why the script is not creating the task.Assignment objects. Normally I provide every required field for the task so there is no apparement reason why it shouldn't work. As the documentation of the create method is pretty limited I am asking for help here. I know the script works for the most part as I am able to update objects, but the create part is the only thing giving me trouble.
Below is the full script, hope it is clear enough to understand otherwise do not hesitate to ask for more explanation.
The script is called from a quickaction on an existing servicereq conatining the necessary department parameter.
The environment is out of the box except for the custom N.2.M relationship between a Department and associated CI.EnterpriseApplication.
In the debug logs my script run fine to the end without throwing any errors, it iterates through each found CI to (try to) create the task.
console.debug("Starting Application Task creation script");
// Add ServiceReq record as variable
var sr = Get('ServiceReq#','$(RecId)');
//Getting department from Service Request Parameter
//Get all Service request parameters
var deptRecId = null;
var params = sr.RelatedItems['ServiceReqParam#.'];
console.debug(" -- Variables defined, starting loop trough params");
// loop to find DeptRecid param
while (params.MoveNext()) {
var obj = params.Current;
if (obj.Fields.ParameterName == "DepartmentRecID"){
deptRecId = obj.Fields.ParameterValue;
break;
}
}
console.debug(" -- looping done");
// Get department object based on recId
var dept = Get('Department#', deptRecId);
console.debug(" -- Using Department "+dept.Fields.DepartmentName);
// Get ApplicationsList from Department object, this is a custom relationship that has been added
var deptApps = dept.RelatedItems['CI#EnterpriseApplication.ApplicationProfile'];
console.debug(" -- DepartmentApps loaded, next is creating a task per application");
// Loop through list and create a Task for each application
while(deptApps.MoveNext()){
var obj = deptApps.Current;
console.debug(" -- creating task for "+obj.Fields.Name);
var task = Create('Task#Assignment');
task.Update({
Subject:obj.Fields.Name,
OwnerTeam:'IT',
ParentLink_RecId:sr.Fields.RecId,
ParentLink_Category:'ServiceReq'
});
console.debug(" -- task created, checking for next one...");
}
console.debug(" -- script end");
Hi all,
Currently attempting a framework upgrade on the Config center. This has been running for 6 hours now and it is still sat there on upgrade 1 of 2.
We are running Landesk version 2016
Please see attached screen shot. PLease can you advise if this is correct or should it be quicker?
I don't want to leave it over night as we attempted this previously and the upgrade didn't work (no errors showed, but log files do not indicate an upgrade took place)
thanks in advance.
When we open a ticket in the system as an analyst we have the ability to view prior email communications that have been sent regarding the ticket.
At the top of the prior communications are buttons to reply, reply all and forward.
Clicking any of those will replace the from address with the analysts email address.
We don't have our system setup to route emails as analysts, instead it can only route from our main service desk email address. Secondly, we would prefer to have these emails come from the service desk email account so that any replies to these emails can be tracked through the listener.
2 options which I was hoping to get some advice on:
1) is there a way to remove the reply, reply all and forward buttons from the top of the prior communications?
2) is there a way to default the from address when using the reply, reply all and forward buttons to be the service desk system email?
I need an hint for where to look for troubleshooting Bulk Action in Workspace.
I have a query which allows the use of Bulk Action; when I select some records and request to apply one action, let's say "Add note" on two Incidents, the request is received and registered without errors; a screen appears leading me to think the action is in progress:
but, it always remains at 0 completed, 0 failed. In the console I can view the scheduled action:
The Background service is started and I can't find any error in the event log; I have also enabled the diagnostic at the highest level in the ConfigurationCenter options, but in the log files I can't find anything related to the scheduled task being executed.
Any idea?
Our App. Server recently needed to be restarted, however following the restart I am having problems starting up the LANDesk Console. After attempting to login as the "sa" user, I receive the error "The request failed with HTTP status 503: Service Unavailable" and am unable to login and start the Console.
I thought this might be related to IIS, so I restarted it via the "iisreset" command, but I still keep getting the same error message.
Does anyone have any experience of this error and it's solution, or perhaps some ideas of services/processes that I should be checking ?
philh
Hi,
Is it possible to upgrade version 2014 to the latest version or do we need to upgrade to 2015 first?
regards,
Robert
How do I enable the tooltips when hovering over icons in the Incident module.
For example below: I would like the foot counter (feet icon) to have a tooltip balloon or text to appear in the browser taskbar.
Dear All,
Can we validate the "AD group policy" result in Ivanti Endpoint management Suite?
Thanks,
Dheeraj Meher
Hi
I'm looking at expanding on our New Starter Process.
The first step is the form being completed on the Service Catalog by the Requesting manager.
This is then going to send an approval request to HR for them to authorise it being set up with all the info.
What im struggling with is if the Approval is Rejected, pending further information, how do I get that information recorded back in to the service request?
Eg. Request states Job Title but its incorrect as per HRs system.
HR would reject it stating "Job title incorrect"
I'd then want an email going to the manager asking for the correct title, they complete it (somewhere?) and then the Requst gets updated.
The issue is that the managers won't have access to the Service Request BO only Self Service/email. We wouldn't want a new SrvRq raised so is there any way of transferring the date to the existing request?
Or any other way of doing it?
Thanks
Dan
The oldest date filter option in Xtraction (2017.2) is Last year/This month last year. I'm trying to run reports to compare previous years and while I can put in fixed dates it would be handy to have a This Month 2 years ago, This Month 3 years ago etc and Last 24/36 months.
I've looked at the Filter Builder (https://help.ivanti.com/ld/help/en_US/XTRACT/2016/Admin/XT_Admin/Using-the-filter-builder.htm) and Creating Content Filters ( https://help.ivanti.com/ld/help/en_US/XTRACT/2016/User/XT_User/Creating-filters.htm) but neither seem to help.
Any suggestions how I can add this?
Hello,
So, we have a OS provisioning job for windows 10 but the job doesn't seem to pass the LDhostname that is entered during the imaging process. The machines come online with names like "Desktop-298UNOC42398734", which is bad because that is what gets added to the Domain.
Now, the unattended file has an entry for %LDHostname% but it apparently doesn't actually do anything.
Any pointers would be greatly appreciated.
Thanks,
LDMS 2016 v. 10.0.1.78
Scenario:
Windows XP machine in remote site with agent installed. I have a working OS provisioning template to push W10 image. I've added vboot as a reboot/shutdown task as I have done many times before.
I can watch the job kick off, creates ldprovisioning folder and quickly populates with downloaded files, then it starts downloading boot.wim to C:\
I can watch the file being downloaded and increasing in size - shortly before the d/l finishes, the job fails. "Preparing for virtual boot failed, the action failed" - so based on that it would appear to be timing out before the d/l finishes from the core.
2018-09-07 13:49:23(3772-448) ldProvision.exe:Create process (C:\Program Files\LANDesk\Shared Files\httpclient.exe) with args ( -f "c:\boot.wim" http://*server*/landesk/vboot/boot.wim)
2018-09-07 13:59:23(3772-448) ldProvision.exe:Waiting for process result: 258.
2018-09-07 13:59:23(3772-448) ldProvision.exe:Waiting for process timed out. Waited 600000 seconds
2018-09-07 13:59:23(3772-448) ldProvision.exe:Process exit code:259
2018-09-07 13:59:23(3772-448) ldProvision.exe:Entering downloadbyproxy.
2018-09-07 13:59:23(3772-448) ldProvision.exe:Create process (C:\Program Files\LANDesk\Shared Files\httpclient.exe) with args ( -f "c:\boot.wim" http://*server*/landesk/vboot/boot.wim)
2018-09-07 13:59:24(3772-448) ldProvision.exe:Waiting for process result: 0.
2018-09-07 13:59:24(3772-448) ldProvision.exe:Process exit code:1
2018-09-07 13:59:24(3772-448) ldProvision.exe:Entering downloadbyproxy.
2018-09-07 13:59:24(3772-448) ldProvision.exe:Create process (C:\Program Files\LANDesk\Shared Files\httpclient.exe) with args ( -f "c:\boot.wim" http://*server*/landesk/vboot/boot.wim)
2018-09-07 13:59:24(3772-448) ldProvision.exe:Waiting for process result: 0.
2018-09-07 13:59:24(3772-448) ldProvision.exe:Process exit code:1
2018-09-07 13:59:24(3772-448) ldProvision.exe:Entering downloadbyproxy.
2018-09-07 13:59:24(3772-448) ldProvision.exe:Create process (C:\Program Files\LANDesk\Shared Files\httpclient.exe) with args ( -f "c:\boot.wim" http://*server*/landesk/vboot/boot.wim)
2018-09-07 13:59:24(3772-448) ldProvision.exe:Waiting for process result: 0.
2018-09-07 13:59:24(3772-448) ldProvision.exe:Process exit code:1
2018-09-07 13:59:24(3772-448) ldProvision.exe:Entering downloadbyproxy.
2018-09-07 13:59:24(3772-448) ldProvision.exe:Create process (C:\Program Files\LANDesk\Shared Files\httpclient.exe) with args ( -f "c:\boot.wim" http:/*server*/landesk/vboot/boot.wim)
2018-09-07 13:59:25(3772-448) ldProvision.exe:Waiting for process result: 0.
2018-09-07 13:59:25(3772-448) ldProvision.exe:Process exit code:1
2018-09-07 13:59:25(3772-448) ldProvision.exe:Downloading the file (c:\boot.wim) failed!
2018-09-07 13:59:25(3772-448) ldProvision.exe:Preparing for virtual boot failed.
2018-09-07 13:59:25(3772-448) ldProvision.exe:Caught exception in main: code=80001803H, file=ldProvision.cpp, line=2095
2018-09-07 13:59:25(3772-448) ldProvision.exe:Call web service GetStatusString()
2018-09-07 13:59:25(3772-448) ldProvision.exe:Start TryallWebService Attempt:0.
2018-09-07 13:59:25(3772-448) ldProvision.exe:Calling Program:C:\Program Files\LANDesk\Shared Files\httpclient.exe -b ncs -H"c:\ldprovisioning\header.txt" -o"c:\ldprovisioning\body.txt" -f"c:\ldprovisioning\result.xml" https://*server*/LANDesk/ManagementSuite/Core/ProvisioningWebService/WebService.asmx
2018-09-07 13:59:25(3772-448) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0
2018-09-07 13:59:25(3772-448) ldProvision.exe:StatusString = The action failed.
2018-09-07 13:59:26(3772-448) ldProvision.exe:Call web service SetActionStatus()
2018-09-07 13:59:26(3772-448) ldProvision.exe:Start TryallWebService Attempt:0.
2018-09-07 13:59:26(3772-448) ldProvision.exe:Calling Program:C:\Program Files\LANDesk\Shared Files\httpclient.exe -b ncs -H"c:\ldprovisioning\header.txt" -o"c:\ldprovisioning\body.txt" -f"c:\ldprovisioning\result.xml" https://*server*/LANDesk/ManagementSuite/Core/ProvisioningWebService/WebService.asmx
2018-09-07 13:59:26(3772-448) ldProvision.exe:End TryallWebService Attempt:0. ExitCode:0
I have some one that needs to have all of there out going email set to private. I know how to set incoming email to always be private.
Don't want them displayed anywhere in the UI for self service users (or any user if necessary).
Hello,
I am trying to make a very simple After Read calculation that will set an attribute on a customer facing window. right now when customers log an Incident through SelfService, I want the "Source" of the Incident to default to "Self Service" without the customer having to set this. I am trying to use the following calc:
import System
static def GetAttributeValue(Incident):
Value = false
Source = Incident._IncidentSource
if Incident._IncidentSource = null:
Source == 'Self Service'
else:
return Value
When I test this calculation I get the error below. This seems so simple I know there has to something trivial I am missing. Any help is greatly appreciated. Thank you!
Hello there,
We are trying to launch Camera app, using below script.
Action.launch({
action:'android.intent.action.MAIN',
categories:['android.intent.category.APP_CAMERA']
});
But it is not working. Is the action script written wrongly? Please guide.