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Modify request status box?

September 28, 2018, 7:25 am
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This is in reference to the new "mobile" self service UI. We would like to modify it so that it shows the owner of the ticket.

 

This was easy enough for incidents when viewed through My Items because they all use a standard form. SRs don't look anything like the incident form and look like they are based primarily on the offering form itself. Since we don't want to have to modify each and every offering, we'd like to modify the box since it is the only constant between the requests.

 

I'm referring to this box that is found on the right hand side of the service request when viewed through the My Items tab below:

SR_status.jpg

 

Thanks!

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Looks Session Timeout configuration is a bug in 2018.2 Xtraction

September 27, 2018, 3:25 am
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Did anyone try Session Timeout configuration in any alternate way like in IIS. We are trying to do it on Windows 2016 server.

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PPPC payload for TCC on Mojave

September 28, 2018, 7:53 am
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Has anyone or has support released a mobileconfig payload that we can utilize with our MDM of choice to whitelist Ivanti Mac agent components for TCC on Mojave?

 

As of now, the only binary that has prompted is lddispatch.  I'm assuming that there will be more as time progresses but if Ivanti has a definitive list of binaries and apps that need to be white listed would be really helpful.

 

If I can get a list of binaries and apps, I can utilize the PPPC utility built to share a payload that other can benefit from.

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How to create an approval task to show only the group of approvers and not list all individual users

September 28, 2018, 8:00 am
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How would we go about creating an approval task that would list only the group of approvers instead of listing every member of the group individually when only a single approval is required?  Using the Get Approval box there is the option for selecting the approvers from group and an option to Approve if any user for the criteria.  it is very cumbersome and to have all the users in the gourp listed individually instead of a single group that a member could accept and perform the approval.

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Unable to update Default Record Count setting

September 28, 2018, 8:39 am
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Xtraction is upgraded to 2018.3 and now Unable to update 'Default Record Count' setting from GUI under Administration-->Setting option

 

We can see the below error in logs, verified the permissions are same on old running server on Xtraction installation directory.

 

Please advise on what could be the issue

 

2018-09-28 11:31:55,202 ERROR Xtraction.Web.API.Controllers.AdministrationController - Failure

System.UnauthorizedAccessException: Access to the path 'D:\Program Files (x86)\Xtraction\Data\Configuration\settings.dat' is denied.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)

   at Xtraction.Streams.Service.Impl.FileHandler.OpenFileWrite(String path, FileMode mode)

   at Xtraction.Context.Managers.Impl.CurrentSettingsManager.StoreSettings()

   at Xtraction.Service.AdministrationService.UpdateSettings(ClientSettings settings)

   at Xtraction.Web.API.Controllers.AdministrationController.UpdateSettings(ClientSettings settings)

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Use of Alerts in Xtraction 2018.3

September 28, 2018, 8:40 am
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can someone please put some light on Use of Alerts in Xtraction 2018.3 and how to enable the service

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Update Base OS Deployment Image

February 14, 2018, 3:24 am
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Does anyone out there have a reliable way of integrating / updating a base windows OS image with MS updates for deployment?

 

Currently when we deploy our desktops and servers from LANDesk we have to sit for a couple of hours whilst it patches and updates.

 

I would love to be able to capture an updated image to use as a base deployment image but can't seem to find a reliable way to do this.

 

Just wondered if anyone else was doing anything that works.

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Service Request - Request for Role

September 26, 2018, 1:51 pm
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I've created a request offering for a role within Ivanti - it is as follows:

 

 

The workflow fails whenever it hits a task block, not sure why. It's configured to create a task for a valid team and a valid owner within that team. Has anyone run into an issue like this, or know where to point me for best practices in creating a new Service request template?

 

Thanks,

Tim

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Survey Notification Emails

September 28, 2018, 6:12 am
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In my test environment I have customized the Survey notification emails that are going out for Incidents and Services requests, and I would like to check on the email that's been sent, but I don't know where to find it.  Would anyone be able to direct me to where I can view the Survey Notifications emails that are sent?

 

Thanks.

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when I login Ivanti Service Manager error message:

August 16, 2018, 2:50 am
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You cannot login to the system now. Please contact your administrator. Additional information is available in the logs.

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Looking for Ideas - Incoming email to change status to Active

May 31, 2018, 5:56 am
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I'm having an issue with the Service Desk that they mark incidents as waiting for resolution and not waiting for customer when they have reached out.  They then don't check for replied to incidents that then just get pushed aside. 

 

Is it possible to create a rule somewhere that says when incoming email is true, change status to Active?

 

I found we have a workflow called Incoming Email, that invokes a workflow called Incoming Email Update. This changes the flag to True, which then puts a green bar on the Incident.

I would assume.. I can make the status change here?

 

current incoming.pngincoming2.png

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CBA - Agent not Loaded queries

September 28, 2018, 9:51 am
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Hi,

 

I can't find the ideal way to validate trough query if common base agent status is not loaded.

Is it possible to run a query to validate the whole infraesc. and find all the machines with this issue present?

 

CBAnotloaded.PNG

 

I'm only q few Weeks working in Landesk and still trying to understand the "mechanics" of  the platform.

 

Thanks in advance for your help

 

Regards,

 

NC

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How can I send someone a link to a saved search in HEAT?

September 27, 2018, 10:52 am
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I created a saved search.

 

I want to share it with coworkers by sending them a link, and them being taken directly to the search results.

 

How do I do this?  I can't get the URL from my browser since it doesn't contain any GUID or identifier https://clientlink.saasit.com/Default.aspx#1538070627744 ... when I send that link to others it doesn't take them to the search results).

 

Thanks~!

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RES Workspace Control: Personalized Startmenu Disapears windows Server 2016

September 26, 2018, 5:50 am
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What do i have to do to capture my users personalized starmenu?

 

At the moment my users creating a personalized startmenu with several pinned items and after a few logon and logoffs it disapears totaly.

The pinned items on the taskbar gave no problems, only the pinned items in the startmenu.

 

Anyone any ideas?

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Disappearing Records

September 28, 2018, 12:06 pm
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We've had two contact records just disappear from our database in the last three weeks.  I assumed the first one was a fluke....but now I am sure something is going on.  I believe once a record is gone, it's gone...but I have to ask....there's no "recycle bin" hidden somewhere in Goldmine, is there?  Or an easy way to view records that once were in the system without having to backup everything?

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Automated, policy based, timely software installs.

September 28, 2018, 12:09 pm
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We are looking to automated software installs such that adding a user to an ad group installs software on their computer (not every computer they log into).  Long story short, we decided to go with a template with the software install steps which all have 'if' statements around user ad group membership (thanks to some scripting).  However, every time we run the template, it reinstalls the software whether its there or not.  So my question:

 

Is there a way to make LD check to see if something is installed before executing a package?  I would hate to script this for all packages.

 

Sorry for the noob question; I'm an SCCM guy and this stuff is all native functionality in that tool so I am assuming there is native functionality in this one????

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Waiting for RES Service to start

September 19, 2018, 11:29 am
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Hello Community,

 

We did a fresh install today of Ivanti Workspace Control. Sometimes the login proces hangs at 78% (see attached screenshot). The only resolution seems to be to restart the server. I have looked arround for documentation regarding this issue but i have been unable to find any.

 

Any help is much appreciated.

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Agent Health Questions

September 27, 2018, 2:50 pm
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I never really used agent health in the past and have started looking into again today. Some things confuse me about it. It seems there are three pieces to it and I'm not fully understanding how they all connect. You have a bootstrap task, an agent setting (which isn't even part of agent config), and patch manager definitions (which are much smaller in number compared to the amount of repair items in the agent settings).

 

Do we really have to manually run a change settings against all agents to use agent health or does the default agent health setting come into play? I couldn't find evidence of this in the registry. Having to deploy an agent AND run a change settings task seems odd to me.

 

How do the agent health patch definitions relate to the actual agent settings?

 

What happens if you use one without the other?

 

Some of the definitions reference specific file versions. I just updated to SU5, but have not updated most agents yet. Would these definitions start replacing files on those updated agents?

 

What part is the bootstrap task working in conjunction with? It looks like it just kicks off a vulscan for type 3 which would lead me to believe it works with the definitions.

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Question on port 1433 used for SQL

September 27, 2018, 10:57 am
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I was wondering if anyone can tell me what information is passed over port 1433 from a console to the core when making SQL requests?  our Systems and Security team will not allow us to have the console on our systems from our office so we have to navigate via RDP to a system in the data center.

 

The concern is port 1433 is not encrypted and usernames and passwords to the SQL database is flowing over that port and can easily be compromised.

 

I found the following document but cant seem to see if any username / password is passed along from the console to the core?

 

We are running 2018.1 Ivanti EPM at the moment.

 

If anyone can provide or point me to documentation, it would be greatly appreciated.

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Provisioning stopping on one particular package, help please! - IEM 2017.1

July 6, 2017, 9:51 am
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Hi there,

 

I'm trying to get a provisioning template to work with a new Windows 10 image using IEM 2017.1 and running into an issue that seems a bit strange.

Although this particular package (Shoretel Communicator) installs fine when pushed out to a test Windows 10 machine already imaged as a stand alone package, it stops at this package during a provisioning job.

It doesn't error, just doesn't go any further.  I'm not sure if I should try a reboot action just before installing this one or not...

I know the new SU1 update released on Monday has bug fixes, one of which is to deal with reliable package deployment so I'm wondering if this might sort it out, but I'm not confident.

 

Can anyone point we to where I should be checking to get to the bottom of this?

 

(btw - we haven't configured HII or added any drivers as it's not needed for this model so don't worry about that)

Capture.JPG

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