I am new to Heat,

I try to learn the basic flow of Change Management in Heat. this is what I do using Heat Demo data

- Login using Alan Taylor as Service Desk Analyst

- Create a Change form and fill the details and linking the asset or put some attachment, set the type and category

- save it

But how can it progress to others step?

Because when I see the sample, the CAB user can see the sample data in their Approval Vote Tracking menu, but mine is not there.

I following this step https://help.ivanti.com/ht/help/en_US/ISM/2017/Content/ServiceDesk/Change/Change%20Lifecycle.htm , but I am stop there.

In there,it start the workflow after the status change to "Pending Approval", but it still not move to CAB user in my case.

Can someone help me.

So we have this Business Rule that runs to send an email to the Owner Team when a Service Request is opened, we wanted more information in this email to include the parameters of the Service Request. I found this expression $(ForEachChild("ServiceReq#", RecId, "ServiceReqParam#", "if Find('_hide_', ParameterName) != -1 then '' else ParameterName + ': ' + ParameterValue + '\r\n'", "CreatedDateTime ASC")) which works extremely well in gathering the parameters of the Requests. The issue is it work in all other Business Rules and Emails exceot this one. I narrowed it down to the ON Initialize check box. If I remove that check and only send the email on On Update it works. It also works on all other emails (Fulfillment, closed and cancelled).

Here is example of what is sent when the Owner Team changes

And this one is on Creation.

Anyone with any ideas

Last week I added some Custom Data fields (registry values for Java Update info).  After the inventory scan, the values showed up for the machines (JavaRT & Policy)

Over the weekend I ran a job to update the registry enties to what we require and inventory got updated as picture above.   However, upon reboot, the registry entries reset to the original values (that;s a different can of worms).

The Inventory has not reverted even with a FULL SYCN SCAN.   If I use REGEDIT on the machine the values are different then the LDMS Inventory.

At this point I can't trust the Custom Data I have in inventory.

How can I get this corrected?

I'm running LDMS 9.0, SP3.

Thanks for your help.

LANDesk Software 9.6

Consolve Ver. 10.1.30.401

We are in the process of setting up a very large enterprise.

We normally distribute software and access via Security Groups within Active Directory.

How can we query a list of machines Primary Owners to a list of Users in an Active Directory Group?

Essentially, creating automatic scheduled tasks for machines owned by users in a certain Security Group?

Many thanks,

Connor

Good Afternoon ISM Users,

Just wanted to post this question out here. In our UAT and Production environments of ISM our default [OtherObject] editing rule does not work in the FRS_Approval, FRS_ApprovalVoteTracking and FRS_MyItem business objects. As a result validation fields are not being populated with their corresponding RecId, so basic functionality is broken with regards to linking approval owners.

We have a workaround in place which enforces the relationship between FRS_ApprovalVoteTracking and the Employee BO however and links the employee RecId with the Approval Vote Tracking Owner_Valid field. However we anticipate issues with the basic default OtherObject functionality not working as intended.

Just curious if any one is aware of fixes that can be attempted beyond, rolling back as this option is not available to us.

Thanks in advance for anyone who finds the time to reply.

Hello,

We are just switching over to Ivanti Endpoint and one of the main features I am utilizing is the provisioning. I got the PXE Rep and DHCP setup (they are separate machines) and working so I can now PXE boot to deploy an image. However, the first two PCs I PXE booted seemed to automatically grab a template and image without the prompt for credentials, and selecting a template etc. so I was confused but, ultimately I would like to have that automation in place and customizable. I have searched all over the help and website with no luck in finding how to control this. Can anyone point me in the right direction?

Summary: I would like to automate PXE booting/image deployment but can't find where to automate the credentials and template selection after the initial PXE boot.

Hi,

kann mir Jemand folgendes Verhalten erklären?

19:37:07.299 2

---->Starting uninstallation of "Inst - Microsoft Visual Studio 2017 Tools for Applications 15.0.26717"

 

19:37:07.314 2

-> Set('SetupFile','vsta_setup_x86.exe')

 

19:37:07.314 2

-> Set('SetupFile64','vsta_setup_x64.exe')

 

19:37:07.330 2

-> Set('SetupParameter','/q')

 

19:37:07.330 2

-> Set('DisplayNameValue','Microsoft Visual Studio Tools for Applications 2017')

 

19:37:07.330 2

-> Set('UninstallParameter','0')

 

19:37:07.330 2	-> Set('RegPathResult','')
19:37:07.330 0	Variable [RegPathResult] already set in uninstall mode, probably from the registry, do not overwrite through the script command

 

19:37:07.330 2

-> Set('RegistryValue','DisplayName')

 

19:37:07.330 2

-> Set('RegistryPath','HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall')

 

19:37:07.346 2	-> Set('CheckAllowed','0')
19:37:07.346 0	Variable [CheckAllowed] already set in uninstall mode, probably from the registry, do not overwrite through the script command

 

19:37:07.346 1	Evaluating condition "not CheckInstallMode(imReinstall)"
19:37:07.346 2	Condition TRUE	-> entering IF part

 

19:37:07.346 2	->  Set('CheckAllowed','1')
19:37:07.346 0	Variable [CheckAllowed] already set in uninstall mode, probably from the registry, do not overwrite through the script command

 

19:37:07.346 1	Evaluating condition "CheckInstallMode(imUpdate)"
19:37:07.346 2	Condition FALSE  -> skipping IF part
19:37:07.346 2	Skipping command : Set

 

19:37:07.346 1	Evaluating condition "CheckInstallMode(imUninstall)"
19:37:07.346 2	Condition TRUE	-> entering IF part

 

19:37:07.346 2	->  Set('CheckAllowed','0')
19:37:07.346 0	Variable [CheckAllowed] already set in uninstall mode, probably from the registry, do not overwrite through the script command

Ich hab diese Meldung noch nie gesehen und verstehe nicht wieso die nun bei diesem Paket auftritt. Zumal er das Ja nicht mal bei allen Variablen macht. Effekt ist in meinem Fall das er in einen völlig falschen Bereich im Skript reinspringt...

Danke euch!

Gruß

Alex

Hallo,

mittlerweile ist das "NiLogs-Verzeichnis" auf unserem DSM-Server auf fast 30GB gewachsen (\enteo\NiLogs\Distribution\), und täglich kommen ca. 500MB an neuen Log-files (JobQueue_NPC) hinzu. Hauptinformation in den Logfiles ist, dass alle files bereits aktuell sind ( ... is already up to date). Wir sind doch etwas über den schnellen Wachstum überrascht.

1. Welche Empfehlung können sie uns bezüglich der Behandlung dieser Log-Files empfehlen? Gibt es diesbezüglich ein Best Practise?
2. Gibt es eine Möglichkeit das Wachstum der Log-Files zu reduzieren?
3. Gibt es ein Tool für die Verwaltung der Log-Files?

Danke
Markus

We are having problems adding files to distribution packages when running the Management Console on a device that is not the Core Server.  These issues do not occur when the Management Console is run from the core server.

The issue occurs when we try to to add files to a distribution package.  It hangs for a minute or two and then I receive "the operation has timed out" error popup.  I am using http Web path and it has worked in the past from a remote management console.

As an example of what I'm doing, Using FQDN (http://asdf.MyCompany.com/packages) doesn't work and I get the time out, however if I shorten it to http://asdf/packages then it does work.  In order for distribution to work on our devices, the FQDN must be used here.  I have verified that I can access the full path in a web browser (IE) on those servers, but it doesn't seem like the management console can browse to it using FQDN.

Also, to reiterate, when on the core server using FQDN works fine.

If anyone has seen this and has a suggestion I would appreciate it.

Message was edited by: Paul Hoffmann -- package-path edited for company anonymisation

To deploy software to PCs within my environment I have always used the LANDESK Management Console GUI to schedule a task for any software listed under "Distribution Packages" such as below image. This requires logging into the server, scheduling a distribution package and then choosing the PC.

I am looking for a way to schedule a task from command line, powershell, vbs, etc from a workstation that will reach out to the server and create a scheduled task to start the install for audit

My end goal is so that IT employee who is imaging a PC can choose which software to install post deployment via checkboxes in a homemade gui. This will allow the deployment to be more agile than just having the apps listed in my Operating System Provisioning Template or needing to login to the server GUI to schedule. I would like to be able to walk through the following steps:

1. Create a Bare Metal Object in LANDESK Management GUI on the server
2. Schedule Operating System Provisioning through the GUI on the server
3. Launch PC via PXE and Deploy OS from Template scheduled in Step 2
4. PC being Provisioned will prompt user to select software to install via a home made script*/gui (all client side PC)
   1. * This script will then send the needed commands back to the LANDESK server (or web gateway?) to schedule the tasks to start individual distribution packages. The LANDESK Management GUI will show the tasks just as if they were scheduled from the LANDESK Management Console itself.

All in all I am trying to replicate something very similar to Microsoft Deployment Toolkit which allows you to specify which apps you want to install during a deployment

Hi,

I have added several new Saved Searches to the My Items workspace so that our customers have a few more options.  I'm struggling though with how I can get the list to appear in some sort of order.  They are currently showing in no order what so ever.  I'd like them to at ;east be in alphabetical order.

Any help would be appreciate

Regards

Stacey

This links to an older post of https://community.ivanti.com/thread/63209

I'm aware this likely might need to run in a Workflow that is called by the QuickAction or some sort of Composite action. However I've not used ForEachChild before and while I've been looking around various posts I can't quite get my head around it.

The Incident Customer is in the name of [Frs_CompositeContract_Contact]DisplayName.

I would like an email from an Incident which includes a list of each LocationAuthorityUser (on a different BO) which is linked to Location of the Customer [Frs_CompositeContract_Contact#.IncidentAssociatedCustomer]EmployeeLocation.

Also I only want to include them in list the if AuthorityEndDate is equal to 31/12/3000 (the default end date for an active Authority).

I've tried to work out the ForEachChild but I'm pretty sure I've got it very wrong... any advise to point me in the right direction please? I've tried this in an email and tried to update a blank field but it just updates with the whole formula so it's obviously not quite right.

ForEachChild("LocationAuthority",

    RecId,

EmployeeAssocLocationAuthority,

        "if LocationAuthorityLocation == [Frs_CompositeContract_Contact#.IncidentAssociatedCustomer]EmployeeLocation AND AuthorityEndDate == '31/12/3000' then LocationAuthorityUser + ';' else ''",

    "LocationAuthorityUser ASC"))

We've added the BO of LocationAuthority which includes various fields e.g.

Name of Authority: LocationAuthorityUser

Location: LocationAuthorityLocation

Also the following relationships:

LocationAuthorityAssocLocation

EmployeeAssocLocationAuthority

IncidentAssocLocationAuthority

Any help is gratefully received, thank you!

Hi all,

As you may know, Windows Server 2008 R2 end of support is planned in 2020. All servers from our DSM plateform are in 2008 R2.

We have DSM version 2018.1.

Is there a document that explain how to perform the migration on another servers ? Or a document with good practices ?

Thanks.

Stéphane

How can i fill data in a Multi-select list?

I tried to fill the list with a powershell query and a global attribute:

$1 = Get-ADPrincipalGroupMembership -Identity xxxx | Select-Object name

$1name= $1 | ForEach-Object { $_.name }

$global:name=("$1name")

Hi Zusammen,

wir haben in unserer Demo Umgebung nun auf DSM 2018.1 aktualisiert und prompt mal mit den PatchLink für Linux rumgespielt. Hat sich hier schon Jemand damit beschäftigt?

Bei uns geht das Execution Package auf "failed":

Das Ubuntu ist ein frisch aufgesetzes 16.04.4 LTS. Bewusst ist das eine Default Installation, lediglich openssh ist nachinstalliert und die benötigte libc6:i386.

Im syslog:

Apr 24 09:30:35 DSM-VM-004 microRt[1333]: Next Work Process will be started in 0 seconds

Apr 24 09:30:35 DSM-VM-004 microRt[1333]: Starting work process

Apr 24 09:30:35 DSM-VM-004 microRt[1333]: work process 1336 created; waiting for work process to finish.

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: starting configuration update

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Complete PathName: /etc/frs/NiCfgSrv.ncp

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Try to get a FileSericeHandle for the file: /etc/frs/NiCfgSrv.ncp

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: -------- Init ICDB -----------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: NLSPath: $NLSPATH:/.messages/%L/%N

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Locale language settings: (null)

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Error state before opening the file: 0.

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Error state after opening the file: 0. FileDescriptor: 3

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Check the Error State dwShareMode: 0 ErrNo: 0:

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Error State okay

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: -------- Init ICDB -----------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: InterfaceName: lo

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IPAdr: 127.0.0.1

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: InterfaceName: ens160

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IPAdr: ***

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IP_NAME: DSM-VM-004

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Standard workstation

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Computer is a testworkstation: No

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Not a laptop

Apr 24 09:30:35 DSM-VM-004 microRt[1336]:          Computer is a laptop: No

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: --------------------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking site configuration

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: --------------------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]:

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking Site: "HF-Site1"

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking 127.0.0.1 (IP_ADDR) <--> 1.0.0.0 - 255.255.255.0 (IP_ADDR)

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Address-Entry passed the test

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking *** (IP_ADDR) <--> 1.0.0.0 - 255.255.255.0 (IP_ADDR)

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: This type is passed before, skipping

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking if all groups of rules are passed the test

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Address-Type: IP_ADDR passed

Apr 24 09:30:35 DSM-VM-004 microRt[1336]:

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Found the following possible sites:

Apr 24 09:30:35 DSM-VM-004 microRt[1336]:     LAN: 66083

Apr 24 09:30:35 DSM-VM-004 microRt[1336]:  Remote: None

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Offline: None

Apr 24 09:30:35 DSM-VM-004 microRt[1336]:

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking network status...

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: A LAN connection is established, using site 66083

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: --------------------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Checking server availability

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: --------------------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: InterfaceName: lo

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IPAdr: 127.0.0.1

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: InterfaceName: ens160

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IPAdr: ***

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IP_NAME: DSM-VM-004

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Standard workstation

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: --------------------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Measure network througput for the current configuration (66084)

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: --------------------------------------------------------------------------------

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: #012#012Resolved values from site determination:#012SiteID: 66083#012ServerID: 66084#012AdditionalOptions: 0#012Protoc                                                                      ol: 2#012NetworkThroughput 10000

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: GetMgntPointURL returns http://DSM-DEPOT1:8088/ClientProxy/Service.asmx as MP

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Polling value in ICDB: 540 minutes

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: UPDATED NCP

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Discovered the ClientProxy-URL: 'http://DSM-DEPOT1:8088/ClientProxy/Service.asmx'

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Initializing microclient runtime

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: ComponentFiles to download 1

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Computing MD5 sum of /etc/frs/NiCfgSrv.ncp

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: MD5 sum of /etc/frs/NiCfgSrv.ncp: 22da4a6cf5553e94b755eb6d8d166ede

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: File /etc/frs/NiCfgSrv.ncp is up to date

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: NCP is up to date. Nothing has to be done

Apr 24 09:30:35 DSM-VM-004 microRt[1333]: root requested: 'set polling=32400'

Apr 24 09:30:35 DSM-VM-004 microRt[1333]: Setting Polling to 32400

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Found a Linux operating system...

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Could not read /etc/SuSE-release. Trying to read /etc/redhat-release

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Could not read /etc/redhat-release. No OS-Version can be determined!

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: id from /etc/os-release is ubuntu

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: version id from /etc/os-release is 16.04

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: pretty name from /etc/os-release is Ubuntu 16.04.4 LTS

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: name from /etc/os-release is Ubuntu

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: version from /etc/os-release is 16.04.4 LTS (Xenial Xerus)

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: NativeBitmask: 0x2000B080

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Querying webservice with parameters: Component:local,systemd#011PlatformBitmask:0x00000002#011NativeBitmask:0x2000B080

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: ComponentFiles to download for Self Update: 4

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Owner for new files: 0, 0

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Computing MD5 sum of /usr/local/bin/dsmclientdc

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: MD5 sum of /usr/local/bin/dsmclientdc: 5c4e5dca915360ffda5b56163a95d553

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: File /usr/local/bin/dsmclientdc is up to date

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: /usr/local/bin/dsmclientdc needs no update

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Computing MD5 sum of /usr/local/bin/dsmclientd

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: MD5 sum of /usr/local/bin/dsmclientd: 4c40f0098740aaa463a4c30cce8dd8cd

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: File /usr/local/bin/dsmclientd is up to date

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: /usr/local/bin/dsmclientd needs no update

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Computing MD5 sum of /usr/local/bin/enteo_lspci

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: MD5 sum of /usr/local/bin/enteo_lspci: 231ed45915a19470a747f4eb3342c5da

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: File /usr/local/bin/enteo_lspci is up to date

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: /usr/local/bin/enteo_lspci needs no update

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Computing MD5 sum of /etc/systemd/system/dsmclientd.service

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: MD5 sum of /etc/systemd/system/dsmclientd.service: dcc57d210946798be700f16ef14ebb11

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: File /etc/systemd/system/dsmclientd.service is up to date

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: /etc/systemd/system/dsmclientd.service needs no update

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IdentifyClient: UUID:422A1A3B-8CBB-152A-A6FB-5F8D9E2CE0DF

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Error loading the ini file /etc/frs/clientcfg.ini

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IdentifyClient: MacAddress: 005056AA2B73

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IdentifyClient: identification successfully finished

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: IdentifyClient: current client id: 14911

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Client-ID: 14911

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Requesting the next task sequence

Apr 24 09:30:35 DSM-VM-004 microRt[1336]: Get next task from http://DSM-DEPOT1:8088/ClientProxy/Service.asmx

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task result: 0

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: performing task of type: 3 (Action: 0)

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Parameters:

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Performing SendBasicInventoryTask

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Could not read /etc/SuSE-release. Trying to read /etc/redhat-release

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Could not read /etc/redhat-release. No OS-Version can be determined!

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Machine has 2000 MB RAM installed

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Machine has 2 CPUs installed

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Could not read /etc/SuSE-release. Trying to read /etc/redhat-release

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Could not read /etc/redhat-release. No OS-Version can be determined!

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Command: ls `find /sys/devices -name '*03:00.0*'`/net 2> /dev/null#012 Output: ens160#012#012, Error:

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Seach nw device: 'ens160'

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Compare with device: 'lo'

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Compare Result: 1

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Found a valid nw device: ens160

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: searching nw devices done!

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: collected ehternet interface information.

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Nothing changed in BasicInventory, client will ask for next task!

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task from http://DSM-DEPOT1:8088/ClientProxy/Service.asmx

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task result: 0

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: performing task of type: 9 (Action: 518762383)

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Parameters:

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task from http://DSM-DEPOT1:8088/ClientProxy/Service.asmx

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task result: 0

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Performing DownloadFileListTask

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: performing task of type: 1 (Action: 518762383)

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Parameters:

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Query the webservice for downloading files

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Files to download: 1

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Downloading file script.sh

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: cmd: mkdir -p /tmp/microclient/ && wget --quiet --output-document='/tmp/microclient/script.sh' 'http://dsm-depot1:8088                                                                      /ClientProxy/DownloadFile.ashx?File=script.inc&ClientID=14911&Type=0'

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Decrypt encrypted files

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Convert files to unix format

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: cmd: mv /tmp/microclient/script.sh /tmp/microclient/script.sh.$$$ && sed -e "s/\r$//" /tmp/microclient/script.sh.$$$ >                                                                       /tmp/microclient/script.sh && rm -f /tmp/microclient/script.sh.$$$

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: cmd: chmod u+x /tmp/microclient/script.sh

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task from http://DSM-DEPOT1:8088/ClientProxy/Service.asmx

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task result: 0

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: performing task of type: 2 (Action: 518762383)

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Parameters: script.sh

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Error msg.: analyze failed with code 127

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: _error.txt successfully deleted

Apr 24 09:30:36 DSM-VM-004 microRt[1336]: Get next task from http://DSM-DEPOT1:8088/ClientProxy/Service.asmx

Apr 24 09:30:37 DSM-VM-004 microRt[1336]: Get next task result: 0

Apr 24 09:30:37 DSM-VM-004 microRt[1336]: Performing TerminateTask

Apr 24 09:30:37 DSM-VM-004 microRt[1336]: performing task of type: 3 (Action: 0)

Apr 24 09:30:37 DSM-VM-004 microRt[1336]: Parameters: reason:policy list empty

Apr 24 09:30:37 DSM-VM-004 microRt[1336]: Task finished with a terminate signal

Apr 24 09:30:37 DSM-VM-004 microRt[1336]: Finished microRtRunTaskLoop

Apr 24 09:30:37 DSM-VM-004 microRt[1333]: Configuration update was successfull

Apr 24 09:30:37 DSM-VM-004 microRt[1333]: Next Work Process will be started in 0 seconds

Apr 24 09:30:37 DSM-VM-004 microRt[1333]: Starting work process

Apr 24 09:30:37 DSM-VM-004 microRt[1333]: work process 1375 created; waiting for work process to finish.

Apr 24 09:30:37 DSM-VM-004 microRt[1375]: running

Apr 24 09:30:38 DSM-VM-004 microRt[1333]: waiting for next polling

Apr 24 09:30:38 DSM-VM-004 microRt[1333]: Next Work Process will be started in 32400 seconds

Hat da Jemand ne Idee?

Gruß

Alex

Hi,

Is it possible to create an AD User in Ivanti Automation manager with a random generated password?

Thanks

Frank

I can't seem to get any of my endpoints to patch the O365 updates. Have followed the instructions and downloaded the appropriate patches (into the default /patch location, not custom)

One or two machines patched fine but now all of them are failing.

This is the extract from the Vulcan log.

Fri, 21 Sep 2018 09:07:09 Downloaded  C:\Program Files (x86)\LANDesk\LDClient\O365Util.dll

Fri, 21 Sep 2018 09:07:09 Download the following file successfully: O365Util.dll

Fri, 21 Sep 2018 09:07:09 Called CreateProcess: "C:\WINDOWS\system32\regsvr32.exe"

Fri, 21 Sep 2018 09:07:09 Exit Code for process C:\WINDOWS\system32\regsvr32.exe: 3, (0x3)

Fri, 21 Sep 2018 09:07:09 The result of regsvr32 is:  3

Fri, 21 Sep 2018 09:07:09 ReportRepairResult returned failure: Unable to register O365Util.dll

Fri, 21 Sep 2018 09:07:09 Unable to register O365Util.dll

Fri, 21 Sep 2018 09:07:09 Create object of  O365Util

Fri, 21 Sep 2018 09:07:09 ERROR.  Microsoft VBScript runtime error: ActiveX component can't create object: 'O365Util.O365Update' (line: 55, char: 1, text: )

Fri, 21 Sep 2018 09:07:09 Message returned from repair script was ERROR.  Microsoft VBScript runtime error: ActiveX component can't create object: 'O365Util.O365Update' (line: 55, char: 1, text: )

Fri, 21 Sep 2018 09:07:09 ERROR(RunVbScript) Failed to run command  - 80004005

Fri, 21 Sep 2018 09:07:09 DownloadPatch ERROR: Failed to run commands (80004005).

Fri, 21 Sep 2018 09:07:09 Last status: Failed

I've tried deleting the dll and then re-downloading but this hasn't fixed it.

Any help appreciated.

I have an unusual situation happening within my tenants. I have copied my Prod over to my Staging and UAT tenants. I created a package in Staging, exported it and imported it to UAT. Was testing the changes when I started to think my SLA's weren't functioning properly in UAT so I went back to Staging to test my changes. In staging my SLA targets will not generate but if I refresh my screen enough in UAT I see the SLA clocks running as they should. I stop the Escalation engine on my test server but didn't see a change in behavior with Staging. I then cleared the App Cache and did an IIS reset but this did not resolve my issue.

My Staging and UAT tenants reside on my test server and my Prod environment has 2 app servers and 2 web servers.

Has anyone experienced similar behavior? I have not restarted my test server and I would go this route it both UAT and Staging were functioning the same.

Hi,

I'm working at a Dutch firm with a few offices abroad, all connected via a IPv4 VPN tunnel with each other. Our engineers are mainly equiped with a portable device, laptop or tablet, with Windows 10 Enterprise installed on it. These devices are using DirectAccess to create a connection with the main network using IPv6 when not onsite. Some of the available applications are unable to use IPv6 for various reasons, mainly network licensing issues or for legacy reasons. I'm looking for a way in Ivanti Workspace Control to accomplish that those applications are hidden when using a DirectAccess connection, but are visible when using a VPN (IPv4-based).

Has anyone knowledge how to do this or should this be an RFC?

Not as an expression, but not there at all, so an analyst is unable to create a problem from the incident ticket