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Incident Activity History in Self Service doesn't include eMails

October 25, 2018, 1:54 pm
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We've noticed that when he Activity History is displayed on a Self Service Incident form (Incident.WebSelfService.Edit), emails associated with the incident don't display.  However, when that incident is viewed from the (IncidentLayout.Service Desk) layout on the Activity History tab, they do.  Both instances use the same relationship (Incident Contains Journal).  Is there a way to have the email display in Self Service?

 

I've found this example, Incident Activity History in Self Service  doesn't include task notes but they are listed in Incident Layout (IncidentLayout.ServiceDesk) - Activity History tab which is close.  Yet, the Activity History Flex Settings configuration uses Journal#Notes and there is an option to include Journal#Email.  The example states "if you are using a flex field you cant display the task notes or emails as it only runs off the direct relationship..." but Journal#Email is a direct relationship just like Journal#Notes. 

 

I'd like to be able to select and configure Journal#Email to appear in the Activity History of Self Service.  I've configured as follows, but emails never appear.  How can I add email activity history to Self Service?

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Can a folder be linked to the Links tab in Web as it does in Desktop?

October 1, 2018, 9:10 am
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GoldMine v2018.1.2.15547; GoldMine Web v2018.1.2.15548.

 

We are able to create a manual link, in the Links tab of GoldMine Desktop, pointing to a folder.  That's something that has been a cool trick since forever and is still possible in the current version.

 

However, neither we or our customer can access a folder in the Links tab when logged into GM Web.  The link us using the UNC path in Desktop, but when trying to launch it from GM Web, it takes us to a web page, with the GoldMine logo in the upper-left corner of the screen, that says: We are sorry. "Something has gone wrong.  The page you have requested cannot be found."

 

Anyone know what could be done for the folder to display?  Again, it works fine in Desktop.

 

Thank you for your help!

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Provisioning Shares

October 26, 2018, 2:09 pm
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EPM 2017.3

 

Just a quick question regarding the Provisioning shares (Preferred Server):

When creating a Software Distribution share, IIS has to be configured (Virtual Directory) certain permissions etc.

Id it the same for a Provisioning share? meaning that I need to create a virtual directory, etc?

 

It's probably obvious but being Friday afternoon, I just can't find an answer or remember.

 

Any info is appreciated.

Best Regards.

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installing GM to a remote server via "S" license.

October 24, 2018, 6:09 pm
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I have a remote SERVER and GM installed perfectly and can see all data, but the other 2 machines get the "[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied."  error when trying to connect.

 

so far I have changed Host to  IP address in dbnetlib, opened ports 1434, 1433,  and everything else suggested in this forum.

 

Anyone have any other things that might work?

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Report on ticket submissions

October 3, 2018, 8:08 am
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How do I configure a report to list all service requests and incidents entered by me for a particular date range?

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How to force UPPER case in fields (Business Rule in Employee Object: Ivanti Service Manager Premise 2017.3.1)

October 9, 2018, 3:45 pm
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****IMPORTANT: This will not convert previous records to UPPER Case if you want to do that in mass you will need to create a quick action or modify the DB tables****

Hello Sorry if this has been posted, I did my best to search and nothing came back on a how to.

This little how to guide assumes you are an admin and have knowledge of creating business rules.

 

 

 

  1. Navigate to you Staging (Test) environment.
  2. Go to your Employee Business Object.
  3. Go to the Business Rules for the Employee Object.
  4. For all the fields you want to be in all UPPER case, there will be 1 rule for each field i.e. First Name will get 1 rule, Last Name will get its own as well.
    1. Please note that you probably could make one B.R. for your fields but I ran into editing issues with my users which lead to the several rules being created.
  5. All of these rules will be Triggered Action Rules.
    1. below is a screenshot of what I named mine again they can be named whatever you want.
    2. triggered emp rules.PNG
  6. Click on Add Trigger
  7. Name it something you will remember and dont forget to give it a description!
    1. Below is a screenshot of the setup.
    2. triggered action menu p1.png
  8. Click Next
  9. Select Configure new action and Select the Update Object option.
  10. From here you will need to scroll through and find the exact name you gave your field.
    1. Easiest way to find the name of a field is to go to the layout of the business object and select the field.
  11. Click in the value field of your Selected Field
    1. See the picture below
    2. address field.PNG
    3. Click the fx icon for the expression editor.
  12. Enter this expression $(ToUpperCase())
    1. This expression is located under Functions>Text Functions
  13. To get the field to correctly convert you need to enter the field name into the expression.
    1. $(ToUpperCase(Address1))
    2. it is important that you the correct name of the field within the expression or the rule with cause validation errors.
    3. Click Test and make sure the Overwrite Check box is checked or it may not work.
  14. Hit Save again.
  15. Test your rule on either an existing record or create a new record and click save, if you did everything right the system will convert the field to UPPER Case.
  16. Now repeat this however many times you need to, if you were lucky and your BR was able to work in one rule then congrats.
  17. You can convert this BR into a quick action to mass convert them over as well or create a script on your DB server (I dont have knowledge of this).

 

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Creating Definition download Filters

October 29, 2018, 8:17 pm
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Hi All

When creating Definition download filters, how do people go about finding the correct combination of Definition Type, Severity and Comparison rules.

Ideally what i'm looking for is to be able to search the Ivanti definition servers, find updates that i'm interested in, and create rules that match the categories shown in my search.

Real world example: currently we are looking for the correct combination for the Windows Feature updates, e.g 1709, 1803 etc.
Took a stab in the dark and tried the combination, Vulnerability, Service pack, Vendor contains Microsoft, which was correct, however there has to be a better way than taking a stab in the dark.

 

Thanks

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What EM features are available in EPM?

October 25, 2018, 11:41 pm
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Not exactly sure to classify this under EM or EPM, but what features are available in EM that can be "included" in EPM agent? I don't see any Personalization Server being installed. Does this mean only the Group Policy aspect of EM are "included" in EMP Agent?

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What port DIRECTION is needed i Automation 2018.1?

October 29, 2018, 3:25 am
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New ports in version 2018.1 is 3162 and 3165 in addition to 3163. But do we need firewall opening in borth directions? If not, what do we need?

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NiWuPrxy.exe Failed to get download information

October 30, 2018, 1:15 am
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Guten Morgen,

 

dass Thema APM verfolgt mich gerade

 

Wir haben vor wenigen Wochen den All-In_one DSM / BLS Server auf einen neuen Server umgezogen. Nach einer ersten Überprüfung hat das Umzug sauber funktioniert. Nun tritt aber leider ein Fehler beim APM auf.

Im Logfile "GetDownloadInformation_xxx.log" steht :

 

08:43.11.798  E Warning (Module:NiWuPrxy.exe, Severity:0x03): NiWuPrxy.exe  Failed to get download Information Falscher Parameter. (0x80070057)

08:43.11.801  : End Of Logfile

 

Wie kommt das APM an einen falschen Parameter?

 

Im Packager.log wiederholt sich immer diese Zeile:

2018-09-25T10:00:51.8634053Z 0d44 E GuardBoundary.h:24 CPackager92::GetDownloadInformation argument error: class STCore::CArgumentOutOfRangeException at DeploymentCatalog.cpp:297: 'Failed to find patch.: argument is out of range, actual value was 0001f1a9-0000-0000-0000-000000000000': parameter name: 'patchUid'

 

Im Verzeichnis SPDTemp sehe ich nach einem Neustart des APM Dienstes das Downloads erfolgen.

 

Beim Umzug des Servers wurde auch APM neu installiert. Was mir aber aufgefallen ist, ist dass das Verzeichnis "C:\Program Files (x86)\HEAT Software\LPR\content\Header" und  "C:\Program Files (x86)\HEAT Software\LPR\content\Windows" nicht angelegt wurden. Was zu entsprechenden Fehlermeldungen geführt hat. Nachdem ich die Verzeichnisse angelegt habe, waren zumindest diese Fehlermeldungen weg.

 

Kennt jemand die Meldungen und kann mir sagen woran das liegt?

Fehlt vielleicht noch ein weiteres Verzeichnis welches aber nicht in den Logs angegeben wird?

 

Liebe Grüße

 

Norbert

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Preferred server is not taken on 2017.3 during provisioning

October 23, 2018, 2:47 am
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We are runnig on 2017.3 and facing some problems with the provisioning of Windows 10 UEFI(PXE64BiT) we do have several Preferred servers in your locations.

The Problem is, hat they will not be taken e.g. I want to install a client in china but it do not take the preferred server in china, it takes the one in germany. I already checked the preferred server configuration and this one ok, installations with Windows 7(PXE32BIT) are working fine. Do you have any idea ?

 

Than you

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Start Task for designated machines w/o touching active ones

October 30, 2018, 1:52 am
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Hello together!

 

I am currently trying to provision bare metal machines and have a problem with the way tasks are being activated.

Either I don't fully understand how tasks work or it's a bug.

Here is my problem:

 

Once I have added a bare metal machine by using the MAC as identifier, I drag it onto the OS deployment task. Then, I right-click the task and go to "run now - all".

I boot the machine via PXE and the deployment immediately starts.

Now I add another bare metal machine and drag it onto the deployment task as well. That new machine is now in waiting mode. When I click on "run now - devices that didn't try to run the task", the newly

created machine goes active and the currently running one is reverted to waiting and a second provisioning try is created in provisioning history, which leads to failure.

 

Am I doing something wrong or is it a bug? Or is there another way to start task for newly added devices?

Currently using 2018.1.

 

Any help is appreciated.

 

Regards,

Ray

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FIltering change calendar view

October 30, 2018, 1:55 am
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I need to know if it's possible to filter the appointment that are shown in a change calendar in WebAccess; I would like to have a calendar gadget in a dashboard that allows every group to view only their own appointments; do I need to create different calendard, one for every group, or can I have only one calendar and filter the view based on the current group of the logged in user?

thanks a lot

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Web Service connections doesnt anymore work after upgrading to 2018.1

October 16, 2018, 7:10 am
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Hello, everybody,

 

yesterday we upgraded from version 2017.2.1 to 2018.1.1.

After the upgrade the webservice connections don't work anymore and the DSM integration doesn't work anymore.

The following error occurs when a script is triggered via a workflow: 

 

 

ScriptActionHostAPI.Execute - Error executing Quick ActionScriptAction.Execute - Error : Object reference not set to an instance of an object.

 

Console output:  Script starts: HelpLine - StartRequestNullReferenceException thrown during creation of service RequestWSClient using . http://xyzxyzxyzxyzxyzxyzxyz.svc?wsdlObject reference not set to an instance of an object.   at FrontRange.Integration.DynamicWebService.ServiceContractGeneratorEx.GetAssemblyInstance(String serviceName)   at ScriptActionAPI.Web.WebServiceProxyClient.Create(String serviceUrl, String wsdlPath, String wsdlDocument, String userName, String password, String proxyGroup)   at ScriptActionAPI.Web.WebServiceClientFactory.GetClient(WebServiceConnection connection)   at ScriptActionAPI.Web.WebServiceClientFactory.GetServiceFromUrl(String proxyGroup, String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument, ServiceInfo& si)   at ScriptActionAPI.Web.WebServiceWrapper.GetWebServiceFromUrl(String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument)Object reference not set to an instance of an object.   at FrontRange.Integration.DynamicWebService.ServiceContractGeneratorEx.GetAssemblyInstance(String serviceName)   at ScriptActionAPI.Web.WebServiceProxyClient.Create(String serviceUrl, String wsdlPath, String wsdlDocument, String userName, String password, String proxyGroup)   at ScriptActionAPI.Web.WebServiceClientFactory.GetClient(WebServiceConnection connection)   at ScriptActionAPI.Web.WebServiceClientFactory.GetServiceFromUrl(String proxyGroup, String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument, ServiceInfo& si)   at ScriptActionAPI.Web.WebServiceWrapper.GetWebServiceFromUrl(String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument)   at ScriptActionAPI.Web.WebServiceWrapper.GetWebServiceFromUrl(String serviceUrl, String serviceName, String userName, String password)

 

Does anyone have an idea or the same problem?  Any help is welcome.

 

Many thanks in advance

Best regards

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Capture files outside of user profile

October 29, 2018, 3:19 pm
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Problem:

 

Some application data or configurations reside in a place outside the user profile. Workspace Control only allows the capture of files that reside within the users profile, for example any files in C:\Users\%username%. Some applications store data in the %ALLUSERSPROFILE% (C:\ProgramData is the actual path on Windows Vista and above). Worse, there are applications that do this in the C:\Program Files folders of the application installation directory.

 

What is the best way to handle these types of situations? I've seen various ways to mitigate the issues, but I would like Ivanti/RES input on a solution to this mess. Short of running a command to copy the files on application start/end or using hard/soft links to relocate the directory, is there anything that I've missed that workspace control is able to do for this? We are currently running 10.3.20.0.

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Hiding a Form based on Status

October 30, 2018, 2:54 am
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Is it possible to hide a panel on a form based on the status, so that it dynamically goes visible / invisible when changing the status field?

I want to use a separate panel for resolution, and place it near the top of the form, but only show when the status is changed to resolved.  From what I've worked out, the hidden expressions are only evaluated when the form is loaded or saved.

Am I missing something?

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ALL PATCHES FAILED WITH 412 CODE ERROR

October 30, 2018, 3:03 am
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     Hello everybody ,

I can't push the patches for several machines with error code 412, so I saw in an ivanti procedure that the problem is related to the configuration of a registry key : "Common AppData"="C:\ProgramData"

 

I'd like to know if anyone has a solution to deploy this key using a script and deploy it by distribution packages

 

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]

"Common AppData"="C:\ProgramData"

 

Thanks for the help !!

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Failed to determine a suitable session for messagebox UI

October 19, 2018, 3:30 am
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Hallo zusammen,

 

ich möchte gerne folgendes abbilden:

Es soll ein kritisches Paket ausgerollt werden, bei dem in jedem Fall ein automatischer Reboot ausgelöst werden soll auch wenn kein User angemeldet ist.

 

Wenn der User angemeldet ist und das Setup einen Return-Code 1 liefert, soll beim User eine Message-Box mit zwei Optionen (Reboot in 5 Minuten und in 10 Stunden) angezeigt werden.

Bei Ja = Reboot in 5 Minuten

Bei Nein = Reboot in 10 Stunden.

 

Das Skript und die Message-Box funktioniert grundsätzlich solange ein User angemeldet ist.

 

Mein Problem:

Wenn der PC online ist, jedoch kein User angemeldet ist, wird das Paket ausgeführt jedoch überspringt er die Message-Box und der darin eingebauten Reboot-Logik mit folgendem Fehler:

Warning (Module:Main, Severity:0x03): Failed to determine a suitable session for messagebox UI

 

Mein Wunsch: Wenn keiner angemeldet ist, Rechner in 5 Minuten automatisch neu starten.

 

Gibt es so eine IfUserLoggedOn-Abfrage in DSM?

 

Das Paket wird ausschließlich unter dem Service-Kontext ausgeführt.

 

Danke für euer Feedback.

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Cross referencing Data Sources

October 23, 2018, 6:44 am
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Is it possible to cross reference different Data Sources?

 

We have a cloud solution for Service Manager, but our customer survey is done in a separate website which saves to a different database. We want to be about to cross reference these in Xtraction but as they have two different connections and so data sources not sure how we would do this.

 

If we hosted them locally we would add a view in one of the databases and link them that way but can't really do that with a cloud solution.

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Velocity configuration

October 25, 2018, 2:42 am
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Dear community,

 

On MC9200 Android (Zebra), a customer wants to achieve very similar behavior than they have on MC92 with Windows CE.

They are using using AS400 emulation and one feature is that when an error appears, the user gets a red message on the bottom of the screen " X-WAIT "

 

Error_X_Wait.jpg

 

 

Do you know if there is such option to achieve on Android device ?

Details: MC92 with Android Kitkat + Velocity version v2.0.7

 

Thanks for your help.

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