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Printers not mapping, sometimes.

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Hello Ivanti Community,

 

We have an issue where "sometimes" people do not get their printers when logging onto our Citrix 7.6 environment. They are removed at log off and re-added at logon. Printers aren't hidden or secured by anything.

We cannot exactly pin-point when or how it starts and we cannot find any relevant logging. It does happen however.

 

We also have been able to confirm it happens when they log off and on again, several times in a row, also sometimes.

Only when we log the users off via RDP it works again. Which makes no sense to us.

 

Also when i go to the printer servers via Windows Explorer the printers list like expected. Only when you right click and press connect you get a message saying the driver won't install. It does do this with out old (hidden) backup print server.

 

I know i am being a bit vague but this is all we have been able to figure out. Does anyone have any idea where in ivanti i can turn on some logging?

Or do i need to provide some extra details for trouble shooting? I hope you guys can help me figure this out because our team is really puzzeled. I hope you guys can point me in the right direction.

 

This is my first time posting so sorry if i make any beginner mistakes

 

- Ton


CTOS fails when provisioning Server 2016

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We are running Ivanti EPM 2017.3 SU3.

 

We are deploying Windows 10 with no problem but I have now started to prepare our server estate to be deployed by EPM.

 

I have captured a syspreped Server 2016 image but when I come to deploy it to a test server if fails at teh CTOS stage.

 

Looking at it there seems to be an issue with it creating the CBA folder and copying the dll's over during hte ldprovision.cmd.

 

Any ideas why this would be if it wokrs fine on Windows 10?  (Basically the same kernel for Win10 and Server 2016)

Ivanti Endpoint Security by Heat Agent Linux error

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Hello community,

Unable to install the Linux Agent on a CentOS 7.5.

Have you ever encountered this kind of problem?

Here is the error log.

 

 

./install -silent -d /opt/cheops -p http://XXXXX -sno XXXXXXXX -g "XXXXXXXX"

 

 

Installing HEAT PatchLink Agent 8.3051

Copyright (c) 2015 HEAT Software USA Inc.

 

Performing tests for Silent install...

Checking Group List

Silent installation tests successfully completed.

Expanding archive...

Exception in thread "main" java.lang.ExceptionInInitializerError

        at com.patchlink.deployment.Register.registerMain(Register.java:108)

        at com.patchlink.deployment.Register.main(Register.java:46)

        at register.main(register.java:7)

Caused by: java.util.MissingResourceException: Can't find bundle for base name patchagent, locale en_US

        at java.util.ResourceBundle.throwMissingResourceException(ResourceBundle.java:1507)

        at java.util.ResourceBundle.getBundleImpl(ResourceBundle.java:1330)

        at java.util.ResourceBundle.getBundle(ResourceBundle.java:804)

        at com.patchlink.deployment.InstallLib.<clinit>(InstallLib.java:16)

        ... 3 more

cp: cannot stat '/opt/cheops/patchagent/update.conf': No such file or directory

grep: /opt/cheops/patchagent/update.conf: No such file or directory

 

ERROR: The HEAT PatchLink Agent files were properly installed to /opt/cheops but did not register successfully.

Please check the serial number and hostname for errors.

 

 

Thank you for your feedback.

01441798

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Dear All,

              We have requested some charter issue for the solution couple of month back. please check the previews mail about our conversation in this the case number 01441798. As per the test result the OMNII XT 15 interstitial  browser perfectly fine with WAP G4 device that (.) dot characters working fine with universal license but the challenge is we are facing another issue when we type one character that is coming three time for and example:- if we typed character "a"  that is appearing "aaa".   please advise the permanent solution. thank you.

How many replications can run at once?

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We are looking to configure Ivanti replication for a large number of sites over 500.

 

How many replication tasks run at  once?

Is this configurable?

What is the limit for how many replicators can use the same source?

How i can update computer location - Landesk Management Console

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Hello everybody,

I would like to know, how i can sync tag "computer location" from Active Directory scope, because when i move any object to other container in AD, in Landesk not appears changes.

Ex: I have two containers in AD like this: mydomain.domain.com/br/Desktop1 and Desktop2 and when the machine enter for the first time in Landesk is Desktop1, but when i move the object to Desktop2, in Landesk continue old container.

Is there any one to help?

How to use $(Owner) to show display name / full name not LoginID

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Hi People,

 

When using $(Owner) inside a task details area of a workflow design, the value that is shown when viewed from in the task details when viewed from the service request is the LoginID of the user selected from the owner field on the service request. 

 

What i would like to be shown is the display name / full name as it is  shown on the service request owner field. 

 

Thanks in advance,

 

Si

Event ID 5: Client does not own profile

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Hello,

we are using Ivanti Environment Manager now for around 1 month and already fixed some minor issues. Unfortunately I still recognize the following errors in my event log:

(70) [ProfileService.HandlerImplementation.SynchroniserHttpHandler] Exception in SynchroniserHttpHandler::HandleRequestSystem.ApplicationException: Client does not own profile

What does this mean and where can I have a look to fix this error message?


find license for device back from repair

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customer has 2 devices but cannot find the licence keys. how can we find them?

  1. 1.16031523020292   mac address: 4083DE9D6BF8
  2. 2.17047523022043   mac address: 4083DECA0AC2

here are the serial#'s and mac addresses of the devices

Wartungsfenster verkackt!

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Hi Leute,

 

mir ist leider ein ziemlich dummer Fehler unterlaufen... Es bestand die Anforderung für ein paar Tage die Wartung im DSM für alle Clients auszusetzen. Also bin ich her gegangen und habe ein Wartungsfenster konfiguriert. Das Fenster sieht so aus:

 

 

Das Problem ist das ich vergessen habe die Wochentage zu konfigurieren. Der Tab sieht so aus:

 

 

Das hat nun die logische Konsequenz das die Clients garnicht mehr installieren... Ich habe das Wartungsfenster entsprechend geändert wodurch den Clients nun wieder eine Installation erlaubt wäre. Das Problem ist nur das die Clients sich das neue Wartungfenster nicht ziehen... Hat dort mal einer eine schlaue Idee? "Änderungen ausführen" mit "Wartungsfenster ignorieren" hat bei einigen Clients geholfen, allerdings sind viele Online unterwegs wo der Job nicht hingepusht werden kann... Ein Neustart der Dienste scheint nicht zu reichen :-/

 

Gruß

 

Alex

Using Scan Handler

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How to replace the non printable Group Separator in a barcode with a printable character like "~"?

Question: WavelinkTE (Andorid) & Velocity 2.0 (Andorid)

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Please tell me the difference between universal version and device supported version.

Sub-trigger not working Windows 10 (1709)

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Hi there,

 

We are having a number of issues where devices in the 2018.1 EM policy are not activating on the Desktop Created trigger when the device is shutdown or when the user logs off.

The devices are polled and confirmed to have the latest configs however only seems to take effect after a restart.

 

Settings of the config:
Enable logon sub-triggers is ticked and Immediately is selected in Advanced Settings

 

Has anyone else had this issue before?

 

Is it possible that AppSense is not seeing the Desktop shell/Explorer and therefore never kicking off the Desktop Created section?

 

Kind Regards,

Craig

How do i connect ISM on premise to the mobile app

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Hi

 

Please how do i connect my ism on premise to the ivanti mobile app

How to Find which queries are running on a device

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Hello everyone,

 

I would like to know how can I get a list of queries that are running on a specific device.

 

Thank you in advance.

 

Best Regards.

Marco


Network Unlock in DSM Umgebung

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Hallo zusammen,

hat jemand schon mal den Bitlocker Network Unlock in einer DSM-Umgebung realisiert?
Wir würden mit der Einführung von Windows 10 auch gerne Network Unlock einsetzen. Wir haben es schon mit einer PXE-Bootserver-Weiterleitung im DSM probiert, aber das hat nicht funktioniert.
Das hier soll erreicht werden: [URL="https://blogs.technet.microsoft.com/dubaisec/2016/04/14/bitlocker-network-unlock/"]https://blogs.technet.microsoft.com/dubaisec/2016/04/14/bitlocker-network-unlock/

Viele Grüße
Jörg

ALL PATCHES FAILED WITH 412 CODE ERROR

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     Hello everybody ,

I can't push the patches for several machines with error code 412, so I saw in an ivanti procedure that the problem is related to the configuration of a registry key : "Common AppData"="C:\ProgramData"

 

I'd like to know if anyone has a solution to deploy this key using a script and deploy it by distribution packages

 

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]

"Common AppData"="C:\ProgramData"

 

Thanks for the help !!

IIS - Strict Transport Security

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"Strict Transport Security"

Has anyone implemented this? A recent pen test has demanded we do this - to force clients to use https.

Its all very new to me thi IIS stuff , it seems like this is acheived by putting some code into 'the' Web.config file

Servicedesk has many of these - one for each app / website - one for framework , one for bridge etc etc.

Could it be done by putting the code into the "default website" 's web.config ?

any tips ?

 

-mark

SSL/TLS ciphers

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Due to a recent pen test , the server team is going to disable SSL and TLS ciphers.  - except TLS 1.2 , thats the oine to use apparently.

My question is - would that have any effect on the functionality of servicedesk ( v17.1)

 

 

-mark

Inject Script Action fails in WinPE

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Hi all,

 

I'm currently testing EPM OS provisioning in our test lab but fail when trying to use "inject script" or "scripted install" actions.

I made a simple test provisioning template that contains actions for "partition" in the Pre-OS installation phase and "map drive to preferred server" and "inject script" in OS installation.

Inject script should generate a very simple text file without any variables.

The template contains just the standard variables. There are a couple of public variables that are not used in the template.

While the first 2 work without problems when being started using PXE on a VM on Hyper-V 2016, inject script fails and the task returns code 1163.

The core is an Endpoint Manager 2018.1 with a local SQL express on W2k16.

 

I attach the provisioning.log from the core and the ldProvision.log and InjectScriptHandler.log from the client along with the my test template.xml.

 

Are there any known problems?

Things to check?

Any hints how to proceed with troubleshooting?

 

Thanks in advance

  Klaus

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