Hello Ivanti Community,
We have an issue where "sometimes" people do not get their printers when logging onto our Citrix 7.6 environment. They are removed at log off and re-added at logon. Printers aren't hidden or secured by anything.
We cannot exactly pin-point when or how it starts and we cannot find any relevant logging. It does happen however.
We also have been able to confirm it happens when they log off and on again, several times in a row, also sometimes.
Only when we log the users off via RDP it works again. Which makes no sense to us.
Also when i go to the printer servers via Windows Explorer the printers list like expected. Only when you right click and press connect you get a message saying the driver won't install. It does do this with out old (hidden) backup print server.
I know i am being a bit vague but this is all we have been able to figure out. Does anyone have any idea where in ivanti i can turn on some logging?
Or do i need to provide some extra details for trouble shooting? I hope you guys can help me figure this out because our team is really puzzeled. I hope you guys can point me in the right direction.
This is my first time posting so sorry if i make any beginner mistakes
- Ton