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How to change panel shortcuts color?

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We are on version 2018 On Premise and switched to the new UI but it seems that there's no control to the colors for the buttons in the dashboard panels. Ideally we want to make it a lighter color for people to have an easier time identifying the icons. Has anyone been able to edit the button icon colors?

 


Service Update ?

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Hi,

 

Are update services cumulative? I'm on Ivanti Endpoint Manager 2017.3 (10.1.30.401) without service update and I want to pass the SU5.

 

Best regards,

Alexandre

Unable to load settings

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Can't get into Xtraction.  Getting the following errors in the Xtraction.Web log file:

 

2018-11-01 20:33:36,152 ERROR Xtraction.Context.Managers.Impl.CurrentSettingsManager - Unable to load settings

System.IO.IOException: The process cannot access the file 'D:\Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration\settings.dat' because it is being used by another process.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync)

   at System.IO.FileInfo.OpenRead()

   at Xtraction.Context.Managers.Impl.CurrentSettingsManager.LoadSettings()

2018-11-01 20:34:42,575 ERROR Xtraction.Context.Managers.Impl.CurrentDataModelManager - Unable to load datamodel

System.IO.IOException: The process cannot access the file 'D:\Program Files (x86)\Xtraction Software\Xtraction\Data\Configuration\datamodel.dat' because it is being used by another process.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync)

   at System.IO.FileInfo.OpenRead()

   at SqlDataEngine.Services.Impl.DataModelService.Deserialize(String fileName)

   at Xtraction.Context.Managers.Impl.CurrentDataModelManager.LoadDataModel()

New model after provisioning ?

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Hi,

 

Why after deploying an image a new model is created?

Is it possible not to generate it?

 

Best regards,

Alexandre

Does ISM support script elements in HTML fields?

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When I add raw html to a html editor control, it appears to be functional (and css works) but when saving, the css and script elements are stripped

 

Can anyone advise - Is this by design?

Xtraction error "object reference not set to an instance of an object"

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HI everyone,

 

Would need help to resolve this.

 

This error got occured suddenly after I added a new data source.

 

Screenshot:

xtraction error.jpg

 

I do also found the error message in the xtraction_web log file

Error message: "ERROR Xtraction.Context.Managers.Impl.CurrentDataModelManager - Unable to load datamodel"

 

Troubleshoot steps taken:

1. I follow steps in this article "Error message: "An error occured during processing. Please try again..." when logging into Xtraction " but it does not work for me

2. I then follow steps in this article "Cannot login to Xtraction with error "Object reference not set to instance of an object" or "Xtraction.Shared.Model.IApplicationRequest Xtraction.ApplicationContext.get_CurrentRequest()" " but it still does not work for me

3. I deleted my newly added data source and save. But I still getting same error

4. I restart IIS

5. I restart the server.

 

After the troubleshoot mentioned above, the error still there.

 

Thanks in advance

How to script Prepare for Image wizard

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I'm trying to figure out how to script (automate) the Prepare for Image wizard.

I have a sealscript in place to seal my XenApp golden image, and cannot find how to add the prepare for image.

 

Anyone have any information about this? Is this even possible? I don't want a manual action after I run the sealscript.

 

Greets,

Jeroen

Query for workstation that hasn't received security updates for 8 weeks

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Hi,

 

I've been task to come up with a report using Ivanti to report on the below.

 

Weekly report for workstations ON 1803 that have not security updates for 8 weeks.
Weekly report for workstations NOT ON 1803 that have not security updates for 8 weeks.

 

I have a had a play around with query's and cant seem to get it working, would any one people able to point me in the right direction?


ISM Mail translation

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Hi,

 

We have a customer who wants to translate all status and category fields in their native language (NL-nl) when sending a mail.

We use this functions:

Functions.png

 

Both $(Status) and $(Category) are not being translated. Also all translation tables are filled with the correct words of the native language.

Can somebody tell me what I'm doing wrong?

Agent return code 5 (0x8db50005) "Access is denied"

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We are using Ivanti 2017.3.2 and I'm trying to distribute the Adobe Flash upgrade to laptops and workstations.

Some of the machines returned the following return code:

 

RunPackageInstall: stop on returncode=8db50005 of package=Adobe Flash Player 31.0.0.122

processing of package is complete, result -1917517819 (0x8db50005 - code 5)

 

All our packages are wrapped with a vb script that is creating a detailed log on the machine.

80% of the machines already processed the task successfully, but only 20% are returning this error code.

I have different packages that they behaved the same. I do know for sure that is not the package it self, because have been tested before deployment and only some of the machines return this code.

 

I could not find any information about this error on the Community.

 

Any suggestions ?

2018.3 Issues - search and "Responsive Business Object Form"

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We've just received 2018.3 and have a couple of issues with the new features:

 

The new search was advertised as a major feature and was advertised as "will search across knowledge, FAQ & Service requests"

 

However, in the release notes it just says:

 

"Auto-complete search bar - The search bar in the Responsive User Interface page is enhanced to support auto-complete text."

 

I tried to add the new search and there were no new widgets etc making it obvious to add so I created a new part:

Screenshot 2018-11-02 09.26.23.png

 

This creates a white box with the search box "How can we help you"

 

Problems:

 

1) It doesn't autocomplete properly - tested on Chrome - if I type: email

It finds nothing - if i delete the l from email it briefly pops up a couple of Q&As with email in the title for about a second, then they disappear

Same with other keywords which should return a mixture of items.

If i use Opera/Edge, typing email returns nothing until you hit space after the word; it then shows Q&A and announcements for email, but no Service Requests

2) When it is searching, it is only returning knowledge and announcements, no Service Requests!

4) It is not returning all results for our SelfService roles (we have 2 cloned from Selfservice mobile to tailor to staff/students); the default Selfservice Mobile Role sees results that our SelfserviceMobileStaff does not.

 

Is there something else we need to do to configure it/index content etc?

 

 

 

"Responsive Business Object Form" - this is listed in the release notes, and someone has already asked "what does this do":

2018.3 What does the Show Responsive Business Object Form option in mobile UI do?

 

But they didn't get an answer - they got told how to turn it on and off. If I turn this on, my form offerings for logging Incidents now say:

"NOTE : Below form is shown in compatibility mode. UI components may be displayed incorrectly in some devices" along the top?

 

But I can't see any new options when in Request offerings, no new form options etc.

 

How do we take advantage of this new feature? Where is it configured?

 

Allgemeine Frage: Intel vs. AMD vs. DSM

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Hallo zusammen,

 

ganz hundertprozentig passt meine Frage zwar hier nicht rein, aber irgendwie ja doch. Wir haben die letzten 20 Jahre ausnahmslos Intel-Desktop-Systeme gekauft und sind damit eigentlich ganz gut gefahren. Jetzt hat AMD was die Leistung angeht in den letzten Jahren ganz gut zu Intel wieder aufgeschlossen, preislich attraktiv waren AMD-Systeme ja schon immer. Da stellt der Kaufmann natürlich die Frage, ob denn ein PC mit AMD-Technik nicht genauso gut funktionieren würde.

Ich stehe damit vor dem Problem, ob denn aus DSM-Sicht da auch alles einfach funktionieren wird/würde. Intel-Treiber sind ja bei Microsoft ganz gut gepflegt, wie schauts denn da mit Alternativ-Systemen aus? Gerade die Netzwerkkarten (PXE-Boot), USB3.0-Treiber, WLAN etc. sind ja dann vermutlich von Broadcom, RaLink und sonst wem. Insbesondere da man ja auch einiges an Treibern nicht nur auf dem fertigen System sondern auch im WinPE benötigt.

Lange Rede kurzer Sinn, hat jemand AMD-Systeme im Einsatz und kommt da mit DSM gut zurecht?

 

 

Schönes Wochenende!

Kai

Prevent Export to Excel from Dashboard

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Hi All,

 

It appears the role settings to allow for exporting does not affect the ability to export directly from a dashboard table.

 

Is anyone aware of a way to prevent this?

 

TIA

Declan

Setting Up Authentication for ISM with Microsoft Azure

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Hi community members,

 

I need your help please concerning the settting of Azure authentication with ISM

I am refering to https://help.ivanti.com/ht/help/en_US/ISM/2017.3/Content/Configure/Security/Open%20ID%20Connect%20Azure.htm

 

I created a new app on Azure as descriped in the link above (sorry for french labels )

I configured ISM as descibed bellow

For both authentication url and Token url i set https://login.microsoftonline.com/59e3c488-38f1-4bb0-ac26-9fbff957e6c0/oauth2/

When I test to log using Azure provider from home page I have this error

Does anyone have any idea about what is wrong with this configuration please ?

 

Many thanks,

 

Regards,

UEFI PXE Boot

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As we are finding that newer machines are not supporting 32 bit winPE environments, we are being forced to move away from Legacy PXE booting.  We were using a portable thumb drive with a 64bit WinPE environment on it, but that USB has become corrupted and further attempts to recreate it using Landesk's built in function have only created unusable media.  So our next step is to attempt to create a UEFI PXE Boot environment.  However, when we attempt to PXE boot through UEFI, we cannot get an IP address.  I have seen many articles online talking about troubleshooting this, but nothing on how to set it up.  Can anyone point me in the right direction for setting up our network so we can use PXE in UEFI?

Thanks


Best practice for email sync for web client users

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Does anyone have a guide for using GoldMine's web client in such a way that email messages sent and received on the web client are synched into the main GoldMine db?

 

- or -

 

Can anyone describe a "best practice" for using Goldmine (email) in an environment where some of the users are on-premise, and other users use the web client.

 

Thanks much,

Steven

Missing Tickets

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Twice now, we've had a run of missing tickets.  For example, 96600 exists, 99900 exists, but searching for 97700 does not return any results - the ticket doesn't exist.  Has anyone else run into this?  If the system is legitimately just skipping ticket numbers (maybe Ivanti believes them cursed?), that's not a real issue, but if those tickets exist(ed) but are in some sort of limbo and therefore never addressed, that's a problem.

 

Anyone have any thoughts?

Ivanti Agent Dynamic Connection config

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Hi,

 

Agent Vul Scan Connection from external through CSA is working fine, but when my Agent Connects from Internal i can't connect:

 

BrokerConfig tests are finde because the tests are using port 80.

 

The Problem is Vulscan is trying to connect with http://url:443 (witch isnt a valid https connection)

 

The Correct Connection string would be https://CORESERVER:443/WSVulnerabilityCore/VulCore.asmx

 

How Can i change the connection link to https or as workaround to http without port 443 in URL?

 

Maybe the Problem is befor that? CoreSignatureIsValid returned false

 

proxyhost.log

 

2018-10-31 10:40:19(164696-159056) proxyhost.exe:FIPS mode = 1

2018-10-31 10:40:19(164696-159056) proxyhost.exe:127.0.0.1:58639 EOS on request

2018-10-31 10:40:20(118824-159116) proxyhost.exe:FIPS mode = 1

2018-10-31 10:40:20(118824-159116) proxyhost.exe:IsProcessSigned succeeded - returning: 1

2018-10-31 10:40:20(118824-159116) proxyhost.exe:About to determine if we go direct: bRequestIsForCore = 1, g_core = MYSERVER, host = MYSERVER:443, headerHost = MYSERVER

2018-10-31 10:40:20(118824-159116) proxyhost.exe:Made direct (non-proxy) connection to MYSERVER:443

2018-10-31 10:40:20(118824-159116) proxyhost.exe:Call UpdateCSAROIFile() with numberofDirectConnectSuccess = 1 numberofDirectConnectFailure = 0  csaName =  bCsaSuccess = 1

2018-10-31 10:40:20(118824-159116) proxyhost.exe:bRequestIsForCore = 1

2018-10-31 10:40:20(118824-159116) proxyhost.exe:CoreSignatureIsValid returned false

2018-10-31 10:40:20(118824-159116) proxyhost.exe:127.0.0.1:58641 Unable to start session with MYSERVER:443 internal.proxyhost.directfailed sessionrc=20

 

 

maybe someone knows the problem.

 

thx

tom

 

Message was edited by: Paul Hoffmann (to anonymise the Core Name).

How to add an image to a request offering and/or a link to download a file

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How to add an image to a request offering and/or a link to download a file

How to hide fields with empty strings in an email notification?

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I have built a form with optional and required fields. A Notification Block is used to send an email to a team to capture all the information. How can I hide the fields with empty strings so they won't show up in the email text box?

 

Thanks

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