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Existing Customer License Renewal

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Hi,

 

How to get a quote of the software renewal on Ivantis EndPoint (formerly Lumension EndPoint Enterprise) for our Existing Customer.


Desktop Now - Top 5 use-cases

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Hey guys. Do you have information about which features(use-cases) of “Desktop Now” customers will most likely use? One company asked us to send him the top-5 of them.

Inventory scan failed : the system cannot find the file specified

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Hello,

 

We're having a bit of a problem here; We're trying to run an inventory scan for clients' information where we only have name and ip address.

 

The problem is we always have this same error in the console : "the system cannot find the file specified". We already checked this documentation, changed the path and made sure the file in use was present in the client's folder.

 

When we checked the log (on the client side) related to the inventory scan, we're having this error :

 

Thu May 31 12:04:42 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Thu May 31 13:29:49 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Mon Jun 11 21:57:43 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Mon Jun 11 21:58:13 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Tue Jun 12 09:02:31 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Wed Jun 13 17:33:22 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Mon Jun 18 09:15:17 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Tue Jun 19 10:06:31 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Tue Jun 19 17:40:05 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

Wed Jun 20 09:15:56 2018: LDISendScanRequest failed to post - Session Error 3:  IOError

 

 

Does anyone have an idea on what it could be ?

 

Thanks in advance.

Incorrect filter operation

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Hello everybody! Сan anyone help me.

I have a gadget that displays a list of incidents assigned to the group.

The gadget uses a query with the condition "the value of the attribute is equal to the current group"

For some time, this query did not work correctly.

A similar problem occurs for users who have several support groups, and they constantly change them.

If you change the current group, incidents in the gadget remain from the previous group.

This problem occurs very rarely.

It is treated by switching several times of the current group

We are using version 2017.3

Maybe this is the problem someone already had. I hope for help

Self Service Layout optimisation

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Hello,

 

In my Self-Service view layout, the end user can saw the activity history.

 

We show this panel at the right of the page.

 

My issue is when my Activity History (Red zone)  is too much longer (When i have lot of messages), the yellow zone go at the bottom too.

 

How can i force yellow zone to stay linked to the purple zone ?

 

I tried to add blank row at the bottom (on the left side) but it's change nothing.

 

thanks

 

 

Related Column

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Dear all,

 

I  try to add a column from Employee Object in Problem form. I want it display the value that I set from Employee workspace,but its's not changing based on employee record.

this is the form that i modified, I put column isDisable from Employee to Project.

this is the result, the Disabled is not set even I change the disabled field for that Employee

 

Can some one tell me how to do this, so I want the disable field is update based on problem owner disabled status

add drop down selector to saved search prompt

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All,

 

I have a saved search that I created for our trainers to review certain tickets by clicking the search and inputting the City (location list).  Is there any way the prompt to enter the city can be a drop down so they don't have to worry about spelling, etc?

 

My search code is as follows:  $(Prompt("Choose Location", "Location List", 200, 25, false, true, _))

 

This is in ISM SaaS 2018.3 under Incident

Introduction of Uno

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Hi all,

 

Is there any introduction or document on this product?


Custom Data - Manage Software

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Hi ,

 

by default I have custom data configured on the Landesk console which makes PCs not up to date on Xtarction .

 

what are they used for? Can i delete them ?

Alte Setup Sources löschen

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Hiho,

 

ich wollte ein bisschen Speicher auf unseren Enteo Server frei räumen und da dachte ich an die alten W10 Setup Sources.  (1607, 1703......)

 

Wenn ich diese jedoch löschen möchte erhalte ich folgende Meldung. Wo liegt das Problem bzw. was muss ich tun um die alten Sources zu entfernen?

OneDrive On Citrix XenApp with new VHD feature include in 2018.3

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Hello ,

 

Someone have already configured OneDrive on Xenapp ?

 

If you have any configuration exemple, i search information on cache process (downloaded locally before going in the VHD). How i can prevent or redirect this on Xenapp ?

 

Globally if you have step to make OneDrive working with UWM on XENAPP i'll take it

 

Kind regards

 

Carl

FIltering change calendar view

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I need to know if it's possible to filter the appointment that are shown in a change calendar in WebAccess; I would like to have a calendar gadget in a dashboard that allows every group to view only their own appointments; do I need to create different calendard, one for every group, or can I have only one calendar and filter the view based on the current group of the logged in user?

thanks a lot

Perform Tasks parallel

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Hi,

 

We would like the send two different Tasks (Perform Task) to two different departments in one Workflow. Is there a way so that the two departments can execute the tasks in parallel? Now HR have to wait until IT  has completed its own Tasks. We already tried it with "Request Another Service" but we have no way the pass the necessary parameters to the new Service. Or did I miss something?

 

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RES Identity Director - Service Catalog Items workflow testing for null

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Is it possible to compare an attribute to NULL using the "Compare Attributes" workflow action in RES Identity Director?  Or perhaps some other method?

UDD - Best Practices

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Hi All,

 

I have searched the community and documentation but there doesn't appear to be any documentation regarding best practices for Unmanaged Device Discovery.

Can anyone please point me in the right direction of provide some details on the best way to approach this?

 

Thank you in advance.


Approval based by employee selected

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Hello,

 

I would like to create a service catalog for having full control on another user mailbox.

 

For example : User A leave the company, we keep his mailbox for some time.

 

User B need an access of User A mailbox.

 

User B go to service catalog and request permission for User A mailbox.

 

How can i do in workflow for select the manager of UserA for approval.

 

I know how to select the current user manager for approval (i use default approbation) but i don't know how to select a manager of someone else.

 

Thanks

Error occured while connecting to the email server. Reason: AcquireCredentialsHandle failed

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Hello,

 

I am getting the above error in the event log after I setup a listener to retrieve e-mails from an o365 mailbox.  I installed Mozilla Thunderbird on the same box and this application is able to receive mails on imap 993 fine.

 

I can't find this same issue anywhere on these forums!  Does anyone have any ideas please?

Help with installer creation for MS Office 2016 Standard

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Hi folks,

 

Disclaimer, this may be more of needing help with Office than LanDesk, but I cannot believe I am the first person to want to do this so I thought I would ask within my community. :-)

 

With the number of updates to office growing weekly, I wanted to include as many as I could in our initial Office 2016 Standard install so my users would not have to wait as long for more updates after they get their new machine. I know a little about the Updates folder within the Office file structure, and that we can put our .MSP files there, right? What I really need to know is, does anyone have a good process to get current updates from MS and then prepped for the installer? Clicking through the 361 updates in the Update Catalog is a tad daunting. Yikes!

 

Any help is appreciated, thanks!

 

-brad

How to get an attachment from a Form in a Notification Block?

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My form allows people to attach files. I like to be able to send the file using a Notification Block and email to a particular team. However, in the email, it shows the file name of the attachment only. Does anyone know how to pull the file over?

Thanks!

OSD bleibt im Status "Waiting".

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Hallo Community,

 

ich habe momentan ein Problem bei der Neuinstallation eines Notebooks. Sobald ich das OSD starte bleibt es bei Pending stecken. Ab einem gewissen Punkt überspringt er die Neuinstallation und installiert die vorgesehene Software.

Andere Computer oder Notebooks machen keine Probleme. Ich kann mich über Ivanti auf das Notebook schalten und auch pingen.

Ich hoffe ihr habt Lösungsansätze wie ich das Problem beheben kann.

 

Vielen Dank

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