Dear Experts,
We have an instance of Xtraction 2018.4 which is recentlty installed and old instance 15.1.
We are building dashboards from the data from BMC remedy and I have joins between Incident and Survey forms in the datamodel.
When i pull out a score card component for example, old one takes fraction of second to provide me results. But the new one takes forever.
Is there anything i have to modify to opimize the performance.
Please assist.
Vinayak
Hi All,
Is there someone who know how to format string in ISM?
I have String that contain IP Address that I get from EndPoint Management, but the IP is like 192.168.020.010. Because of this format, when i read this string for my remote control function it will said 192.168.16.8 not 192.168.20.10
Hello everybody.
In our environment we're using Windows (7,8.1,10) with a german GUI and the File Director agent has automatic a german frontend. Now I have noticed, that the immediate delete dialog (Shift + Del) was replaced by FileDirector too, but unfortunately in English language. Is it possible to get on this place a translation?
Kind regards and happy new year,
Kai
Hello,
I come to you with interesting OS provisioning failure. So let's start with presenting the configuration that I have:
LDMS version = 2016.3 SU02 on windows server 2012 R2 datacenter
Computer to install = DELL Precision 5510 with DELL TB16 (so the network cable is connected to the DELL TB16 and not directly to an RJ45 interface in the laptop)
Now time for describing the issue:
So we are testing the OS provisioning via LANDesk on a new DELL model which uses DELL TB16 (Thunderbolt 3 dock). The WinPE was successfully loaded and start to proceed the script "startnet.cmd" to load integrated drivers, check network connection and many other customized steps. Drivers were successfully loaded and WinPE get an IP address. One of these steps that I have mentioned is to create a folder under X:\ named "ldprovision" then use a CBA8 component called HTTPCLIENT.exe (under X:\CBA8\) to download ldprovision.exe from the core server to the folder "ldprovision" using HTTP
below is the command used:
httpclient -f ldprovision.exe http://%corename%/LdLogon/Provisioning/Windows/ldProvision.exe
Directly after this command the startnet.cmd will execute the executable file "ldProvision.exe" and here we get the error window (see picture in the attachment os_prov_error2.jpg)
After many hours of troubleshooting I found out that the root cause of this issue is that ldProvision.exe wasn't fully downloaded and when "startnet.cmd" reach the step where it launchs this executable file it fails because it is corrupted.
From WinPE I mapped a share to //%corename%/LdLogon/Provisioning/Windows/ and I tried to download this executable file by myself and guess what ... I had the same issue the download always fails to fully download "ldprovision.exe".
I checked the IIS log maybe I find some details and I found that everytime the HTTPClient try to download "ldprovision.exe" usgin HTTP Get method a new entry is added to the log file (see below):
2017-03-08 13:21:53 10.10.1.87 GET /LdLogon/Provisioning/Windows/ldProvision.exe - 80 - xxx.xxx.xxx.xxx - - 200 0 995 21374
so as you can see there is the windows error code 995 (sc-win32status) in the final HTTP Status (just after 200 0). The error description is : The I/O operation has been aborted because of either a thread exit or an application request. when I googled this error code most of web page refers to C# or ASP.net error related to closed sockets.
Does any one of you guys is using DELL TB16 or Thunderbolt 3 Dock and did he was able to provision it via LANDesk.
Thanks
when i'm trying to Close some tickets only on workspace, it gives me this error:
this print button is not exist in the window for that tickets.
and i checked in DB i see that the print attribute, has a values in DB for that ticket
i know by default after adding this calculation for showing PRINT BUTTON . it should generate the link to open the reports .
but why is this happening ? why im not able to close the ticket only on workspace !!
Hello all,
I've Upgraded from 2016.3 to 2018.3 Service-desk
after this many users report this error when trying to resolve incidents :
"Null value set for attribute Incident of class type IncidentManagement.Resolution. This attribute is mandatory and must contain a non-null value."
if i removed the Data Partitioning from the Group that user belong to , the error not coming and will be able to resolve .
but this was before working normally even with Data Partitioning active .
I have an issue , while the vote tracking emails distributed , i have noticed its without any subject , can you please help why it look like this
Even i have removed the default subject line and put as an exp( Test ) still not appear in the notification any recommendation
In the quick action it looks like this
Does anybody know whether it is possible to format certain entries of a drop down list, e.g. display a specific entry in red instead of the default black font color?
I already tried to use a HTML field as display value of a pick list and sets some of the pick list values to something like "<span style=color:'red'>value</span>" but this HTML seems not to be interpreted in a drop down list.
Thanks for any ideas,
AnDi
When team1 work on incident and they want help from team2, Team1 open a task to team2 to work on it,
When team2 need to (accept or reject or etc..) the task, it gives them error as attached 'file name is current error'
Our current incident object permission access rights are as attached 'File name is current access'
its seems that there is update happen on the incident when we click (accept or reject or etc..) from the task
What we have done is
We have edited the access rights as attached ' file name is New access'
and it allow us now to (accept or reject or etc..) the task and its works fine if there is only one task on incident
However the issue came when the incident has more than one task, when this is the case, it gives the attached error 'file name is error2'
Anyone has an idea about this !!
Hi
Please i am trying to run an availability metrics and surprisingly the hourly and daily monthly calculated detail level are greyed out
I want to Prevent the Change Manager from changing status from pending customer to implementation if still their is a CAB members not approved or denied yet
Any recommendation
Hi,
Sometime when start a application there is a message to user:
After user validate this message th application start.
In eventlog of the server there is:
I see the error with PwrMAPI when start Outlook but here I don't know which process to exclude from DEP (data execution prevention).
And if it's same problem.
Thanks
ist there a way to get am email notification after the deployment has finished. The mail should only contact the user which has started the deployment task. i know there are "Alert Rule Sets" but these can only send to the specified users/user.
I could send a final sendmal command but then i need a deployment username variable.
Regards,
Thomas
Hi all,
Is it possible to easily determine if a machine supports Hyper-V from a hardware standpoint through the base inventory?
Thanks in advance!
Hi,
the idea of automatic download of drivers from the manufacturer is great. (Even greater if .cabs released by manufacturers would be up to date, but thats something else...)
But the function is not very well implemented I think.
If I am not mistaken, it is not possible to limit the download to that packages necessary for used OS - all versions are downloaded even XP if available.
Ok, I could live with that.
But why are old versions downloaded? And why arent even those deleted, which would not be downloaded any more?
Is there any file or table where data about the downloaded drivers are stored from where you could build a cleaning job?
Regards
Marco
Hello everyone
I just wanted to know if there's a way to supervise the landesk services of the endpoints, if they're up or down?
Thank you
Hi all,
I'm unable to delete a specific reg key (printer connections) from the "explorer" sub group of "windows settings". Using multi user ops console.
I can do it from an app group (media player used as test) when it is a top level group.
Have never done this before so might be missing something simple. the task creates OK and runs, event log says success so maybe syntax of command or key incorrect?
TIA.
Back in late 2017 i got feedback from product management that there had been discussions about adding a connector as other customers were interested but there was no defined timeline (just possibly 218 and that it would be via the Marketplace).
Does anyone know is this something still on the cards to be developed (or even via Zapier although i don't see Service Now on there currently)?
We have noticed that our Windows 10 ImageX image fails to apply on hard drives that have never had an OS installed. Is there a way to resolve this issue? Here is the DiskPart commands we are using to prepare the hard drive for the image. If we apply our Windows 7 ImageW image to the drive first then we can use the ImageX image without issue.
Thanks
x:\windows\system32\diskpart.exe /s X:\win10_UEFI.txt
win10_UEFI.txt:
select disk 0
clean
convert gpt
rem == 1. System partition =========================
create partition efi size=500
format quick fs=fat32 label="System"
assign letter="S"
rem == 2. Microsoft Reserved (MSR) partition =======
create partition msr size=128
rem == 3. Windows partition ========================
rem == a. Create the Windows partition ==========
create partition primary
rem == b. Create space for the recovery tools ===
shrink minimum=1000
rem == ** NOTE: Update this size to match the size of the recovery tools (winre.wim) plus free space **
rem == c. Prepare the Windows partition =========
format quick fs=ntfs label="Windows"
assign letter="C"
rem === 4. Recovery tools partition ================
create partition primary
format quick fs=ntfs label="Recovery tools"
assign letter="R"
set id="de94bba4-06d1-4d40-a16a-bfd50179d6ac"
gpt attributes=0x8000000000000001
list volume
exit
I am new to patching and security . I want to setup auto patching of vulnerabilities to about 300 devices in our environment. We currently use WSUS to do that but I want to switch to fulI Landesk patching . My version of Ivanti is 11.0.0.164. We know Microsoft sends out new vulnerability updates on Tuesdays and we are a Win10 shop . I will grateful to get detailed documentation on how to do it and which is the best way .
Thanks