I have created 4 new Attributes on my Incident window, all of which have calculations on
Child Count - to count the number of Child Incidents
isParent? - a boolean, which should be set to "true" if there is more than 0 children
Parent Count - to count the number of Parent Incidents
isChild? a boolean, which should be set to "true" if there is more than 0 parents
I have a couple of issues
1) Neither of the isParent? or isChild? attributes are displaying correctly (i.e. when they are made a parent or child the check box doesn't enable even though the count is working)
import System static def GetAttributeValue(Incident):
if Incident._ParentCount >0:
return true
else:
return false
The Syntax shows no errors, but the attribute doesn't update. Attribute properties are below. (assume the same for the isParent? attribute)
2) My second issue is that my Parent/Child Count queries only increase, if a parent or child is detached then the counts don't decrease. Do I need to add another calculation on the Process Action for Detach Parent/Child to remove as required?
Fairly new to calculations so please be gentle!