Deploying an image using Ghost32
Hi I am new to this so please bear with me. I have created an image using Ghost32 but am running into some issues into how to deploy using LanDesk. I was wondering if deploying using Ghost is the same...
View ArticleCannot change the policy applied to a mobile device.
I have an iPad I am testing on, when I enroll the iPad in MDM, it applies the IOS enrollment profile that we setup. But I can't every get the device to apply any other profiles. I have a different...
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Unable to add new action to an object collection
Hello, hope you can help. I'm creating a new process and I need a new manual action relating to the Incident object. There is already an action for the collection object I want to refer to but I want...
View Article"Bogus" Core Server is listed in addition to regular Core Server
We recently upgraded to LANDesk 9.5. We have a new server and did a clean install of LANDesk 9.5, including the SQL Express database--basically started from scratch. Our core server is called S21. An...
View Articleerror Upgrading From 7.4 to 7.5 SP1
I am attempting to do an in-place upgrade from SD 7.4 to 7.5 SP1. When I run the upgrade it comes back saying the setup encountered an error durin "Copying the Service Desk files" part of the...
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Calculation for isParent not returning a value...
I have created 4 new Attributes on my Incident window, all of which have calculations on Child Count - to count the number of Child IncidentsisParent? - a boolean, which should be set to "true" if...
View ArticleLDMS 9.5 Console installation instructions?
Where are the instructions or best known methods doc for installing the Web and/or stand alone console for LDMS 9.5Why is this information NOT included in the LDMS 9.5 user guide
View Article9.5 Antivirus 32bit and 64bit
In the 9.5 Agent Config settings there are options for including the 32bit and/or 64bit Antivirus Setup files. I have selected only 64bit. My clients are 64bit and only the 32bit Kaspersky gets...
View Article9.5 AV License not installed
I'm playing around with settings in 9.5 and have found that I am able to remove the license from my client Kaspersky AV. Since this license is imported on the Core server, how do I reactivate a client...
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Error when scheduling agent deployment (LANDesk 9.0 SP3)
I've noticed on a lot of machines that I am getting an error when scheduling agent deployment. We're running LANDesk 9,0 SP3 with LD90-SP3-CP_RC-2012-0605 and LD90-SP3-CP_BASE-2012-0605 installed...
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Turning an incident into a request - Copying data
I am trying to enable our analysts to be able turn an Incident into a request at various points in the call. This works correctly and closes down my incident and attaches the request as I require. The...
View ArticleKarspersky Patch B
Hi all, last week Karspersky has released a new patch (called Patch B). After this auto-update (noone choosed to install this patch) clients become very slow, the AV Client console results not usable...
View ArticleCan not delete multiple product definitions simultaneously from SLM Products...
I"m trying to delete multiple product definitions from SLM simultaneously but the interface only allows to delete one by one. This is really a problem as I have found there are hundreds of...
View ArticleProvisioning with ghost32
I am new to this and was wondering if any one had any documentation on how to import a ghost image into LanDesk Management Suie 9.5 or below. Looking for documentation that could get me on the right...
View ArticleProvisioning: unable to Vboot(WinPE)
I am running management sutie 9.5 and I have just migrated from OSD to Provisioning. I have created a provisioning template that works perfectly at our main office where our core server is located and...
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Need to disable Windows 7 Restart or Postpone message
We want to use LANDesk for all of our patching needs. However, when we push a patch out to a Windows 7 machine that requires a reboot, the-end user always gets the Windows Action Center message pop up...
View ArticleKPI monitoring on Awaiting Response > In Progress Statuses
Hello We are looking to go live with our Service Desk implementation and want to be able to report against key KPI's straight off the bat. We have Open to Resolved response levels that measure our fix...
View ArticleColours in Stack Bar Chart Panel
I have created a stack bar chart panel on a dashboard to show unresolved incidents that have either breached or not breached (true and false) by assigned analyst. Does anyone know of a way I can change...
View ArticleHow to setup some analysts to view the system in simplified Chinese
Can ayone point me in the right direction, I have been asked to setup 2 of our servicedesk analysts with simplified Chinese, so they view all windows in their own language. I can't see how\where to do...
View ArticleCalculation to change ordered list giving error - The method or operation is...
I'm trying to set up a calculation in our change management system so that if a Standard impact is selected, it then always defaults the Urgency to Routine after creation. The calculation is: import...
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