Queries - installed software
We ran into a issue with 9.5 SP1 and now all our software queries are showing up empty. In our queries we are looking under add or remove programs | Program and doing the queries based on the installed...
View ArticleQuery to find fulfilled requests
Hi all, We use the Request functionality and I've been asked to find out who has fulfilled Request tickets. Try as I might, I can't find an attribute OOTB in Request that lists the current status, and...
View ArticleUnselecting selected attribute
OK I have been looking at attributes in the attribute pane and now I want to click on a control on the window to view its properties, but every time I do this, the attribute that is selected in the...
View ArticleFilter not working in WebAccess
Hi, I'm creating a new change process for my new director and am having problems with a filter in a User collection on my main window. Basically, we want it so that we first select the Group, and when...
View ArticleLANDesk Agent install lock-up on vcredist install
Whether server or workstation, re-install of 9.0 or my move to LANDesk 9.5. The LANDesk agent install of the Visual C++ library hard-locks the system. I have to comment out to execution of the...
View ArticleAttachments from one collection to another
Alright community, I'm coming to you again. Has anyone done something like this? I need to pull an attachment from one collection to another collection using workflow. Here is my scenario: Manager A...
View ArticleCreate KPIs and services using Management Information
Hi Everyone, Does anybody hava example how to create KPIs and services using Management Information?Or anybody can help me if I want to create trend chart to show for example: which support group that...
View ArticleAgent on Centos 6 (x64) not updating "Last Vulnerability Scan Date" value
We've installed LANDesk v.9.00.3.75595 on a CentOS release 6.4 (x64). The "Last Vulnerability Scan Date" never gets updated. We tried : opt/landesk/bin/vulscan -c CORE/usr/LANDesk/ldms/ldiscan...
View ArticleErreur installation LANDesk Software 9.5, Service Pack 1
Bonjour, J'ai une erreur lors de la mise du SP1 pour la version 9.5. ERROR: UpdateComputers exiting with 2 Error(s)ERRORSUMMARY_BEGIN<erreur inconnue> CommonCore.inf: (0xFFFFFFFD)...
View ArticleCan Appliance Accounts be Backed Up?
We have had to rebuild our appliance a few times now and each time we are forced with creating the user accounts from scratch instead of getting them from the default configuration backup. Is there a...
View ArticleRemote Control on DOS windows
Hello, I have encounterd an issue for LanDesk Remote Control. In some DOS windows it's impossible type and operate via Remote Control. I see the windows, but it's like it doesn't exist for remote...
View ArticleIssue with Open Touch and Landesk SD 7.6.1
I am working on a project to integrate Landesk with CA ServiceDesk. Our development server is running LDSD 7.6.1, and I have the OpenTouch 7.6.1 Web Service installed. Our analysts and end users use...
View ArticleAlternate window for Add Assignment
We currently use the Add Assigment action for our Analysts, I have been asked to create another version of the Add Assignment, the only difference being that the Analysts can only assign the Incident...
View ArticleDatalogic Elf macro problem
Hello. I have a Datalogic Elf with WM6.5, and Wavelink 7.3.125 with Web emulation.I have to add a macro, to make Enter key do a Tab key plus enter key. I found the correct key, and added the macro...
View ArticleQuery in SS not launching correct window
Hi Guys Bit of background on this. We have a group of EndUsers (SFP Team) logging Services Requests for a particular group of people (SFP Branch). They wanted a query to show them all closed requests...
View ArticleClosing unanswered surveys and delaying actions...
Hi Folks, A couple more things I thought I'd ask advice on.... We've added a Survey to one of our incidents, with a status of "Awaiting Survey", which when the customer answers it, resolves the call....
View ArticleHelp with a report
Looking for some assistance with a report. The baked in report in ERP for all warranties is almost exactly what i need. however it shows up to 4 line items per device as it shows every warranty. The...
View ArticleWhat do the values mean?
Can someone tell me what the these values mean? I want my query to tell me who has this patch installed.
View Article.NET Error when executing Powershell Script
Hi all, when I try to execute a powershell script over a process action I get the following error in the LDPM Web console: WARNING: An unexpected error has occurred and debug information is being...
View ArticleGood ways to use list data in a Web Form?
I'm creating some web forms and one of the fields will be a drop-down that contains a fixed list of values. This is nice and easy because I can choose to 'Create a List' and then add the values to the...
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