Installing agent off network adds 10 minutes to the install time
We have a script that runs after our systems are imaged that install several pieces of software and the system is not always on the network at the time. The LANDesk agent is the first thing to install...
View ArticleQueries on a dashboard
Hi, Could someone help me on how to determine which queries are running on a dashboard? Thanks in advance!
View ArticleHP Thin Client - Write Filter Management
Hello, I couldn't find in detail about the Write Filter Maintenance Window from Landesk through the PDF file. I have set the Maintenance Window start and end time in the agent configuration to the...
View ArticlePXE Rep stalls on Lenovo X230 laptop at the MTFTP start
Greetings,We have been using our PXE Representative for a few years, and I have found a solution for everything needed so far. This is the first time I have run into this issue without finding the...
View ArticleNetwork usage information
Hi, Just want to know if LANDesk gather the information like network usage? We want to find out how can it show the difference protocol's download or upload network consumption for each client...
View ArticleSCRIPT PROBLEM ABOUT RFID
I’m a programmer who is working on your Wavelink Telnet CE product and I would to ask you about a problem in scripting code. My customer own some Motorola MC319Z handhelds and asked me to configure a...
View ArticleLDProvision folder is empty
Has anybody seen when you network boot with Windows PE Provisioning that it simply boots into WinPE and than stops at the command prompt after basic winpe functions have been ran. Basically at this...
View ArticleClik here to view.
Error in installing Core Server (LANDesk Management Suite 9.5)
Good day! Regarding on the installation of LDMS 9.5, as I continue searching for the solution about the error in installing core server: I already installed the pre-requisites listed above but still...
View ArticleInner Exception: - The maximum report processing jobs limit configured by...
Just started happening when running reports. Any help would be appreciated. Thanks! See below: at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()at...
View ArticleEmail notifications are not reliable/not working
Hi,I am in the process of getting a Build ready to go live with, but I cannot manage to fix our email notification issues. Creation and Resolution Emails do not always send Notify Assignee &...
View ArticleClik here to view.
End User cannot see 'My Requests'
Hi, I have a problem with my Self Service Portal - on the self service portal I have a link for 'My Calls' which brings up a dashboard with 4 Gadgets, 2 of which are Queries to display calls logged by...
View ArticleHow do I export Collection fields into a query?
I'm trying to pull a query and export it to excel that includes Incident data as well as incident data that's housed in a collection. For example, fields like Reference Number, creation date, title,...
View ArticleSQL Authentication vs Windows Authentication
Quick question: Does anything have any significant differences between using SQL Auth vs. Windows Auth for Service Desk 7.6 and higher? I've found that SQL seems easier but would like some other...
View ArticleFlag a Analyst as End User if there is a change
Is it possible to have an Analyst moved to an End User license type/role if they are removed from an AD Security Group prior to the import running? Also, is there a way to add Analysts to a group...
View ArticlePossible to import groups from Active directory?
Hi, Does someone know (or ever tried it?) if it's possible to import groups from Active Directory? Background: We thinking about implementing a Service Request process which will inform (customer/end...
View Articleldscan crushing battery life on Mac
I have a mac user that constantly has ldscan running at 86.6% of the processor capacity and is crushing the computers battery life and impeding performance in general. Seems like it shouldn't always...
View ArticleWindows 7 error with %ldHostname% entry in the unattended file
Hi, I modified the xml file with %ldHostname% variable in order for Windows 7 to use the existing hostname from the LDMS inventory. Windows 7 won't boot all the way once I added the %ldHostname%...
View ArticleUsing OUTCOM: in 5250 emulation
Hello.I have been tasked with migrating our old Symbol VRC6946 terminals to Motorola VC5090.On the VRC6946, we previously used 'OUTCOM:\#1A:OUTCOM' in an output field to turn on a sick CLV450 scanner...
View Articlecba8.crt certificate
What is the cba8.crt certificate used for? This is in: C:\Program Files\LANDesk\Shared Files\cbaroot\allowed I see how the these 3 cert files: • <keyname>.key: The .key file is the private key...
View ArticleCan't redeploy after Win7 Upgarde
Question: I’m doing Windows 7 upgrade on existing PC. Presently PC has Windows XP and LanDesk Agent installed. We need to perform fresh Windows 7 install on top of this PC, therefore all data will be...
View Article