How to install Intel HD graphics drivers on a Dell laptop
I have several different models of Dell laptop which I need to provision Win7 onto. My problem is that HII does not seem to install the Intel HD Graphics drivers. These use a setup.exe to install so I...
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Printing Reqests using the Request.rpt
Any ideas on why these only seem to pull the data into the fields on certain statuses of the request. For example, it will be blank unless the request process is at the 'provisioning' status, and if...
View ArticleWindows 7 Recovery Mode state
I am looking for suggestions on ways to detect whether or not the Windows 7 Recovery mode is enabled or not. I know that that the value is visable when running bcdedit from a command line. Example:...
View ArticleLDMS Provisioning Task Stops
I recently provisioned 150 HP/Lenovo laptops using LDMS 9.5 SP1 with HII. For some reason, 3 HPs stopped during the middle of the provisioning template. The task quit in the system configuration...
View ArticleHow to disable auto knowledgebase search?
Hi, I would like to know if it is possible to disable the auto knowledgebase search in the LANDesk service desk console on a per-client basis? I'm referring to the feature that causes my Service Desk...
View ArticleMoving to LD95-CP_Base-2013-1124a Anyone running this?
Hi All,If you are running this component patch and have seen any issues please let me know. Thanks! Rick
View ArticleHow To Print via passthrough 5250
Hello, do you have a tutorial for print on a serial printer on a Motorola VC70N0 ( or other device) in 5250 emulation and using AS400 Passthrough? thanks a lot
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Storage Adapters Status "0"
Why the Status is 0?It suppose should be 14 because is Online What does it means?
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FIPS 140-2 on LANDesk Agent
I've noticed that all my LANDesk 9.5 SP1 Agents all say that they have FIPS 140-2 enabled even though I havent explicitly enabled this on the core or on our Cloud Services Appliance. Anyone else seeing...
View ArticleLandesk Management Suite 9.5 login failure
I recently upgraded to Management Suite 9.5 because I was getting an error logging in to 9.0 SP3. After the upgrade I still have the same error. I am trying to log into the Management Console on the...
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Amending 'Is Process?' attribute of an object
Hi all, I am trying to make a new process based on the system.user object in order to try and provide the ability for service desk analysts to be able to amend group and role membership via webdesk....
View ArticleMailmapping - external Ticket System
Hi all, we would like to forward Incidents/Changes to a 3rd party tool called "Jira" by using the 3rd Party function.Jira create a new case for each 3rd party message, and send any reply to LDSD with...
View ArticleWhats the difference running WebDesk in Mobile mode and Mobile Self Service?
Please help, I fear that my Landesk WebDesk is having an identity crises. What is the difference in allowing WebDesk to run in Mobile mode (either by switching on the Remote Always key in the...
View ArticleHow to login as administrator on self service?
Hi, We have integrated login switched on, is there a way to logon to self service/web console as a different user? I want to be logged on to my PC as me but logon to the web portal as the administrator...
View ArticleLANDesk 9.5 SP1 - Policies are not working for Macs
For some reason policies are not working at all for Macs but everything seems to be working fine for Windows agents.LANDesk 9.5 SP1. Updated LANDesk 9.5 SP1 Agents for Mac. It was working previously...
View ArticleNo remote control for Mac agents through gateway
I am curious if any one else has experienced this issue. I have tried it on both the 4.2 and 4.3 version of the gateway connected to 9.5 SP1 cores. I have applied the latest patch for the Mac agent...
View ArticleWidget not displaying for end users in Portal
Hi all We are about to go live in the next couple of months with a Self Service Portal and have designed a Home page which has a widget that is directed to a web page which allows the end user to log...
View ArticleReport against "Action Instances" within Change Management
Hi all, I have been tasked with reporting against our Change Management process with details of changes that have successfully passed through each "Action Instance" and "Automatic Action Instance" so...
View ArticleSSRS Top 10 Query
Morning all, Been having a bit of an issue creating a report that displays the Top 10 Call Originators based on Site Location. I can get the query to return most of the information but not when I add...
View ArticleApplication Blocking - variable .exe
I'm in a school setting and I'm trying to block kids from launch games that they've been able to copy to a network share or from a jump drive. I can block the .exe but they can simply change the name...
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