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Inventory scan isn't updating Custom Data values
Last week I added some Custom Data fields (registry values for Java Update info). After the inventory scan, the values showed up for the machines (JavaRT & Policy) Over the weekend I ran a job to...
View ArticleHowTo disable hardware keyboard within VT100 emulation?
Hi all, I need to disable the hardware keyboard from with in a VT100 emulation session.Is it possible to start an external application (whitch toogles the keboard between on and off) by scanning a...
View ArticleCustom data not being rolled up from 9.5 SPx to 9.5 SP2 rollup.
Here is our setup:(1) LDMS 9.0 SP2 core server(1) LDMS 9.0 SP3 core server(3) LDMS 9.5 SP1 core servers w/ LDDA 9.53.0241(4) LDMS 9.5 SP2 core servers w/ LDDA 9.53.0241 (1) 9.5 SP2 rollup core server...
View ArticleMy History section in Self Service Portal - how to filter by previously...
How to do list all previously closed tickets by "Creation Date" in My history section in Self Service Portal with the latest and the top of the listing. Using v7.5. I would be appreciate your help on...
View ArticleNotify assignee? plain text email how to edit
When we use the add assignment action and tick the notify assignee option it sends a plain text email, where can I edit this email I can't find it as an object in the system. I need to add the summary...
View ArticleWhen I establish remote control, i am not able to click on anything on remote...
I can successfully remote but i am not able to click on any thing on the remote desktop/pc. e.g can not right click or open web browser.
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Displaying server name
I have two web servers that are used to host LDSD for end users. Is there anyway i can have the server name displayed somewhere on the service desk screen?
View ArticleUpgrade to 7.7 failing at "Preparing upgrade"
I am testing the upgrade from 7.5 SP1 to 7.7 on my dev server and it is failing at "Preparing upgrade of Service Desk" on my app server. The installer completed fine on my web server. This is the tail...
View ArticleGateway Appliance downloads extremely slow
Hi everyone, We are on Landesk 9.0 SP3 and are experiencing extremely slow download speeds when downloading packages and patches through the Management Gateway. We tested downloading a 43MB Internet...
View ArticleEmail links no longer working after upgrade to 7.6.2
My ServiceDesk sends out emails to pertinent information regarding a users ticket. In some of those emails are clickable links that the user should be able to click and be taken to the ticket. In my...
View ArticleCapture profile provisioning action
Hello all, I am trying to create a template to capture a profile, reinstall the OS and then restore the profile with 9.5 SP2 using the profile capture provisioning action. I have created a standalone...
View ArticleScan Handler - Removing specificed string from the start of a Barcode
Hi I'm trying to configure my RF Guns to remove any barcode that starts with "1P" and that starts with an "S". I have the following code written for the removal of the S but it doesn't seem to be...
View ArticleIs it possible to create requests from an xls or csv file
Our HR department periodically send excel files with lists of recent terminations. Wondering if there is a way to parse the excel file for user names / employee ID's & create individual requests...
View ArticleHow do I remove a script in the ALL OSD Scripts?
In "My OSD Scripts" i can delete, but in the ALL OSD Scripts, i cannot. Is there a way? thanks.
View Articlewavelink studio client sometimes halt the system with MC3190
Hi, I am facing problems on motorola MC3190 CE6 with wavelink studio client.The version of wavelink studio client is 5.4.1.20 which should be the last version.The OS OEM version of MC3190 CE6 is ENG...
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Alerting Console is unable to load xml/eventing.nav
Windows Server 2008 64 bitLDMS v9 SP3Last version of Flash Player is installed Internet Security options are allowing ActiveXWhat could be the problem?
View ArticleHow to configure Wavelink Web Session with SSL
Hello all, we have a problem to configure the Wavelink industrie browser via Web session with SSL certificat.We can not connect via https. Has anyone an idea to solved this problem? Chris
View ArticlePrefferred Server Content replication Fails -- Lost Contact
Anyone know where the log files on the target are kept? WAN link is stableLDMS Agent is current182 other locations working great
View ArticleLease information
I am trying to import lease information into our LANDesk however I do not believe I have correctly formatted the .csv file required to do this. Here is what I have: contract / supplement number, Mfr....
View ArticleTrouble migrating webdesk and Service Desk console to a new SQL instance
Hi, We are migrating our Landesk SQL backend database to a new location. I need to be able to point the webdesk and service desk console to this new database. I followed the steps in...
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