Package Bundles and reboots
Is anyone using package bundles? I am trying to deploy a bundle with 3 packages. The middle package needs to reboot before the final package is installed. I can't seem to make this work. Is anyone else...
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Elitepad 900 Windows 8 deployment ?
Hello, i'm using LDMS 9.5 SP1 and want to deploy windows 8.1 to Elitepad 900 devices with Provisioning Template. Has someone successfull deployed Windows 8.1 to Elitepad and could possibly share there...
View ArticleAfter imaging sysprep hangs
After I image a computer it seems like it hangs on "setup is applying system settings" when it is trying to sysprep.
View ArticleDisplaying notifications to Mac Users using bash and applescript - Not...
Hi everyone, I have been having some intermittent issues with displaying notifications to Mac users. I use a bash script via software deployment. Currently I wrap the bash script around applescript...
View ArticlePrefix a ticket Id with zeros
Haveyoueverseenasituationwheresomeonewantedtoprefixtheirticketnumberswithzeros? Soif the...
View ArticleCalculation to show % of tickets resovled within SLA
Has anyone done a calculation on tickets (based on SLA priority) to show what percentage of the tickets where actually closed within the SLA? If you have or have any tips, please let me know.Thanks!Jamie
View ArticleCannot provision Dell E5440 - Windows could not configure components
I am getting an error when provisioning a Dell E5440. Provisioning lays down an image, reboots, Windows does it's detecting driver 0-100% thing then I get an error from windows:Windows could not...
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AV Best Practices
I've tried scouring these forums and support articles, but haven't found what I am looking for. What are the recommended or best practice configs for AV/spyware scans on client machines? If there isn't...
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How to change the headline colour of a groupbox in WebDesk?
Hi, Does someone know if it's possible to change the colour of a groupbox in WebDesk? I already changed the schema, tab "forms" but it has no effect. E.g.ThanksMarcello
View ArticleIs anyone running a LANDesk agent on VMWare Linked Clones?
Does anyone have any experience they can share regarding the LANDesk Agent, LANDesk AV and VMWare Linked Clones?
View ArticleAll Incidents (Requests and IPC) for All My Groups
As most of you will be aware, it has never been possible to write a simple query against all incidents (and other IPC) for all groups of which you are a member. e.g. joe is a member of servicedesk,...
View ArticleRFID usage problem from script
I'm sorry Cachilli, but I tried what you told me about the way to enable/disable RFID from a script, and I noticed that don't works.I don't know if I'm wrong or I understood not correctly.I tried a...
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Error 448? Install LANDesk Antivirus failed
Having a rough start here. I fixed the patch A issue but I am now coming across a agent ditribution issue. Have any of you seen that issue (see subject)? The log also reads this has failed: Failed:...
View ArticleCustom Group in Reports
I am looking specifically at the Remediated Vulnerabilites by custom group report and was wondering how I can make a custom group for that report to run against? I don't want it to run against all of...
View ArticleValues do not exist in the dbo.deliverymethod table.
Using LDMS 9.5 SP1 and we are trying to troublshoot an issue with one of our delivery methods. We noticed that the dbo.deliverymethod table does not have any data in it. Is there another table we...
View ArticleUser Configuration items audit trail?
Hello all, Has anybody found a way of getting some form of audit trail or history for User Configuration item changes? I need to be able to track when a CI is removed from one user and assigned another...
View ArticleProcessing of Inbound email updates that do not have the keyword in the email...
Dear All I have an issue with email updates on calls and wondered if anyone has done any processing on mail arriving in a Inbound Mail monitored inbox prior to pulling it into Service Desk via the...
View ArticleUsing inbound mail to add a note to an active Incident
Is it possible to have Mail Manager add a note to an active incident. For example, a user emails the helpdesk inbox and an incident is automatically created in Service Desk. Service Desk then saids...
View ArticleData Analytics Rule Question
When you set a rule "active", is the rule supposed to run for any kind of scan or just a full sync scan? Thanks
View ArticleAdding a "Reopened" Decision into a process
Hi all, I'm trying to add a decision into the top part of our Request process to identify if a ticket has been reopened, and if so - to skip all authorisation processes below so that we aren't...
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