Clik here to view.
Removing Field from Form
On my Incident and Request form I have a category field. When an end user selects 'Other" under the Category field it cause another field to open up to the right of it so the end user can put in...
View ArticleInventory Scans not processing after upgrade from 9.0 SP4 to 9.5 SP2
After upgrading from 9.0 SP4 to 9.5 SP2 our processing of inventory scans has slowed down to almost nothing. Restarting the inventory service will give a momentary jump to it but then it slows down...
View ArticleLDMS 9.5 SP0 SSCleanupService.exe consuming 1.5gb RAM....what is it?
My LDMS 9.5 SP0 core w/ LDDA 9.07 is being hit hard every day by the process, SSCleanupService.exe .. The task manager description says it's a Managed Planet Cleanup Service. I'm in the process of...
View ArticleLANDesk 9.5 SP1 - Policies are not working for Macs
For some reason policies are not working at all for Macs but everything seems to be working fine for Windows agents.LANDesk 9.5 SP1. Updated LANDesk 9.5 SP1 Agents for Mac. It was working previously...
View ArticleCustom data not being rolled up from 9.5 SPx to 9.5 SP2 rollup.
Here is our setup:(1) LDMS 9.0 SP2 core server(1) LDMS 9.0 SP3 core server(3) LDMS 9.5 SP1 core servers w/ LDDA 9.53.0241(4) LDMS 9.5 SP2 core servers w/ LDDA 9.53.0241 (1) 9.5 SP2 rollup core server...
View ArticleUpgrade from Service Desk 7.6 to 7.6.2 took 44 hours
Dear All I've run a test upgrade from 7.6 to 7.6.2 and the database upgrade took over 44 hours! Now i know that it's spec dependent and database size dependent but I wondered what times others were...
View ArticlePatch system while provisioning is not working
When any of my provisioning templates run, I have a patch system task that runs in the template. Before upgrading to 9.5SP1, the patch system task worked. Now, after the upgrade, the task runs and...
View ArticleLast application launches, last usage?
Hi all, I'm trying to generate a report where it'll show me these attributes (for Microsoft Visio):- Last launch date (Software -> Package -> Last Started)- Last duration (Software...
View Articleword integration problem
Hello,I've tried to setup a word integration functionality within the lab environment, however I'm unable to test this feature. Whenever I'm trying to create the document I'm getting the following...
View ArticleIdentify whether a user is logged onto the PC before taking Remote Control
Hello LanDesk community,perhaps a simple question: Is it possible to see if a user is logged onto a PC before taking control?Thanks.
View ArticleUsing inbound mail to add a note to an active Incident
Is it possible to have Mail Manager add a note to an active incident. For example, a user emails the helpdesk inbox and an incident is automatically created in Service Desk. Service Desk then saids...
View ArticleWindows Security Essentials causing LANDesk Antivirus installation failure
Hello all, I have been dealing with an on going issue with LANDesk Antivirus installations that would fail on certian PCs but not others and if deploying the entire client, all other components (Remote...
View ArticleScript syntax for LD Client folder
What are the variables I can use in a batch file to run via Distribution Packages? If I am sending additional files to the client for installation, where are these files going to reside? In...
View ArticleSoftware distribution to specific group/query
Need help in creating a group(s) or query that will automatically get software install. For example: if I create a query using OU structure for HR, a new machine get deployed to HR and put into this OU...
View ArticleCustom Web Form; Asset Mgmt
Using a custom web form to scan barcodes for our laptops/assets, i am getting an error for every scan. (See Screenshot) In the appropraite barcode field i get 'This device is not Licensed'. Does not...
View ArticleHow do you change when the Software Manager Service Executes All Vendors
Need to change when the schedule for the "Software Manager Service Executes All Vendors" nightly maintenance in Data Analytics. We are wanting to make sure we are not running this during a rollup or...
View Articlesnooze = install now?
hi, I was trying to run a batch file to install some software on the clients using distribution packages. I want to prompt user before install, and allow user to delay. The prompt shows when I run...
View ArticleClik here to view.
LANDesk Users cannot see queries added to Public Queries/
I wanted to organize our Public Queries folder.I created a "Software Audit" folder, then added some sample queries I created (Last saved by me, we only have 1 core - no rollups) The LANDesk Users group...
View ArticleEnrollment with distribution group from LDAP
Hi, a client don't succeed to make enrollment with distribution Group (diffusion list) from LDAP.With Security group or OU it's ok.is it possible this type of enrollemnt (User from Distribution...
View ArticleUpgrade from Service Desk 7.6 to 7.6.2 took 44 hours
Dear All I've run a test upgrade from 7.6 to 7.6.2 and the database upgrade took over 44 hours! Now i know that it's spec dependent and database size dependent but I wondered what times others were...
View Article