USB 3 Driver install issue
HI All, Currently using LDMS 9.5 SP1. During our provisioning we use HII which installed all the drivers we require. Or so it seems. However when the PC has finished the provisioning looking in device...
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Inventory Status Blanking Out After Being Set on Laptops and Thin Clients
We are having some problems with the status of a computer blanking out after it has been set. The status is set using the bar code web form. We have the following settings set in LANDesk below for a...
View ArticlePrefix a ticket Id with zeros
Haveyoueverseenasituationwheresomeonewantedtoprefixtheirticketnumberswithzeros? Soif the...
View ArticleDeploy agent on W7 devices with chinese UI display language
Hey Guys, Having troubles with a new site we have in China. We deploying machine by MDT and the agent is installing during deployment only this is failing.The display language is set to zh-CN, if we...
View ArticleHow do I clone one ticket into many, so I don't have to manually create each...
My company is using WebDesk.Occasionally, I need to enter 50 tickets with the exact same information in each of them, other than the requestor information and the PC name.How do I clone one ticket into...
View ArticleChanging String SubDataType to HTML
Hi, I have a description filed in Incident Management--> Resolution --> Description. Data type: StringMax Length: 2000String SubDataType: grayed out How can I change the sub data type to HTML?...
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Strange gradient at edge of web portal
Hi Guys, We are about to go live but I have been asked to remove a gradient at the edge of our portal web page (see below). The odd thing is I have no idea where it came from! It shows up in all...
View ArticleProvisioning extremely slow after 9.5 SP2 Upgrade
Just upgraded to SP2 the other night and how provisioning is extremely slow. Our techs informed me that the entire provisioning process used to take about 45 - 55 minutes start to finish and now it's...
View ArticleLANDesk 9.5 SP2 - HII and Server 2012 R2 Deployment
I recently upgraded our core to 9.5 SP2 and mainly in hopes of gaining the Server 2012 R2 and Windows 8.1 options for OSD. Under SP1 during deployment (of 2012 R2) HII runs successfully but since...
View ArticleCan't view email in Outlook 2013
When a new Incident is opened it sends an email to the IT group. We are unable to open up the email in Outlook 2013. I can open it no problem in other versions of Outlook, but unfortunately my...
View ArticleTMP files being detected by AntiVirus
We support a few hundred computers and almost daily our Antivirus application (Sophos) detects a similiar file (slightly different random filenames). I've contacted Sophos for alternatives but was...
View Articledeployment of LANdesk endpoint security removes existing Anti-virus on...
Good day-- Upon applying AEM patch for the EPS updates which fixed BSOD issues and redeploying agent plus endpoint security component install, I have noticed that the anti-virus software currently...
View ArticleWindows Server Hardening
Are there any groups tasked with creating custom hardening? My current task is utilizing LANDesk to impliment IIS 7.0 WEB SERVER STIG...
View ArticlePower setting changes
Hi I have four different categories of power settings I wish to deploy. On occassion I would like to be able to override then. This would be typically for one night , to leave particular pcs on. I...
View ArticlePossible to scan the trusted or learned list?
Is there a way or program or method you guys use to scan the Trusted or Learned lists for malicious items?I find myself manually deleting entries between both lists manually and don't want to overlook...
View ArticleAre there any issues/ramifications in renaming an existing support group
We want to rename a support group which has incident history associated with it. After renaming the group, will we be able to reference old incidents using the new name? Are there any other issues...
View ArticleOsd - what all does imagew capture?
Hi all, Does anyone know if imagew captures files marked for deletion? I assume it captures all data that has been formatted on the drive based on how it sizes things up. This would be great to know,...
View Article9.5 Antivirus messages
We had a user get this message from the 9.5 antivirus this morning: Previous application startup failedInformation about the application state at the moment of failure is readyto be sentSize...
View ArticleGoogle Chrome update missing from repository?
I'm not able to pull this update from either site. Anyone else seeing the same? Failed to download file googlechromestandaloneenterprise_24.0.1312.52.msi01/14/2013 12:32:29 INFO 4280:Main Thread :...
View ArticleHow to repair a hotfix with an .msu file
We've been noticing a Windows 7 bug documented in this KBase article: http://support.microsoft.com/kb/2486635The hotfix only comes in MSU form though, and I'm not aware of a way to add this in using...
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