OSD Capture Script Issues
I have a few questions about your product in regards tocapturing a Windows 7 image using the steps “How to Capture a Windows 7image with OSD using Imagew.exe v2 in 9.0 SP2 & SP3 and 9.5” which can...
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Unresponsive script ajax googleapis
Hi all, I have a problem when I create a ticket from web, how can I resolve this problem? Any suggestion?Thank you.
View ArticleVulScan.log GetFileHash: could not find
Hello, We are seeing the entries below in all our vulscan.log files. Can anyone confirm this is a normal logged event and not really an error? If anyone could point me to more information about this it...
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Using the query on Lifecycle, I am editing the contents of Task email...
Hello Everyone, Using the query on Lifecycle, I am editing the contents of the Task email notification (the one that goes out to analyst when a task is assigned to them), but I do not see an Attribute...
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Assignment notification
In the HR module for the assignment in the description I have Ticket Number to Currently Assigned To: is in a table. Click here to view this ticket if you click the link will take you to the ticket...
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Unable to Receive Alerts and Notifications
Hi, Incidents creation displayed on Web Access under "My Opened Incidents " but unable to Gets Alerts through Email Adam Smith
View ArticleWebDesk / SelfService query result item(s)
Hi, Can someone tell me if it's possible to display more than 10 query result entries/items on a query gagdet in WebDesk? ThanksMarcello
View Articlesame mailbox and different support email for 2 different instance
Hi, Is it possible we can use same mailbox and different support email addresses for two different instance. ?
View ArticleIncident or Request Creation Date as placeholder in an automatic reminder action
Today a customer asked me a strange question and I want to make sure that perhaps others also discovered this behavior. In an automatic reminder action within an incident or request process I want to...
View ArticleLenovo x1 and Vpro
Has anyone been able to make the one touch provisioning work on a lenovo X1? I have 35 of the 3460 model and I am about to get 25 to 30 more of 20A8. None of which will provision so far in my...
View ArticleBeforeSave calculations don't fire when collection item is deleted
I have the following calculation. It returns the total number of days associated with a schedulable object (_DayOff): import System static def GetAttributeValue(_DayOff): totalDayCount = 0.0 if...
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Provisioning without an image
I've read multiple documents on how to provision a new Windows7 workstation starting with an image. I'm looking for a way to provision a workstation WITHOUT using an image as a starting point -...
View ArticleOpening existing incident by another website (form) using GET or POST with ID
Hi,it is possible to open any existing incident using form prepared on another site where You can typeID of some incident into the field and hit "Check" button? Method GET or POST will be helpfull with...
View ArticleThe package was deployed by another policy. What can I do?
I am deploying a Package (Batch) that shows on some System (Done 0) and others (Done 16385).All Systems with Code 16385 dont have the Batch Package installed, instead the Logfile showsthat the package...
View ArticleDefine a minimum time elapse between pressions of Enter key
Dear all,I have Wavelink WEB emulator (7.3.71) running on a Motorola MC9190 with Windows CE 6. I need to manage the rate at which users can post the Enter key to the emulator, because if they press...
View ArticleTelnetCE Host Type WEB is not Licensed on MC9190?
Hi Friends!We have 5pc Motorola Symbol MC9190-G on Windows CE 6.We want to use TelnetCE 7.3.146 or 7.0.94 (that installed) as Industrial Browser. But if I use Host Type "WEB", Demo-License message...
View ArticleURL links to Web Access
I want to create direct links to specific dashboards on Web Access for End Users, however if they are not already logged on portal, they get directed to the homepage. Any ideas?
View ArticleHaving Copy Rules Propogate Before Save
Just wondering if someone can tell me quickly how to get my Copy Rules to show up ona window before the window is saved. Currently they are working correctly, but only after I save the window. The...
View ArticleSelecting from multiple Service Desk framework on console startup
I've used the Touchpaper.Tools.AppConfigUpdate.exe to create a multi-instance startup for my console. After updating the config, I don't receive a dropdown list on the console startup splash screen....
View ArticleSelf Service Portal examples
Does anyone have some design examples they'd be will to share on how you did your Self Service Site? Also, does anyone use Dashboards on the Web Desk portion for their Analysts. Just getting ready to...
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