Output Attribute Templates within a Query
Hello, we have many queries where the analyst is required to search for an End User, however this is particularly difficult when there more than one End User with the same name. In our incident window...
View ArticleDirect link to download an attachment in an Incident or Knowledgebase Article
Does anyone have a crafty calculation to create a link to directly download an attachment that is attached to either a Incident or Knowledgebase Window? Currently you can click on the attachment link...
View ArticleUsing TTL, Prepping Development and Test servers
Hi everyone, I am going to be trying/testing TTL for our 771 HF1 environment. I have a couple questions that I haven't read anywhere, maybe it is just me being overcautious and curious on this...
View ArticleEnable Start / Stop Clock
Hi, I have LANDesk IT Business Management Console version 7.3.2.1925, unfortunately the member of staff that used to manage this application has left and its been dropped on my desk. I am trying to...
View ArticleSearching issues in SelfService?
Hi, is there any way to search incidents, request, problems etc. in SelfService when i'm logged in as EndUser ? SEARCH field situated on the top of whola SS pages is searching only in KB articles.Any...
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read RFID tag using RFIO object Studio Client on MC9090-G Handheld Device
We are trying to read RFID tag using RFIO object Studio Client on MC9090-G Handheld Device. And not understand how switch input for RFIO between laser barcode scanning and RFID reader? This metod...
View ArticleClient Definition Download Problem LDMS 9.5/6
Hi We have a problem with our test LDMS 9.6 core. The issue is with the clients downloading AV definitions from the core, if you initiate the download from the client the update gets to 2% and fails...
View ArticleMove the HII Driver Store
How do I move the HII Driver Store from the main core, a preferred server, to an attached drive on the server. We created a LUN and attached it to the vm to start conserving space on C. I'd like to...
View ArticleLanDesk 9.5 SP1 to 9.6 database upgrade issue
Upgrading LanDesk 9.5 SP1 to 9.6 but failing upgrading database.Login failed for user 'sa'. Invalid connection string attributeI can logon to the database okay with 'sa' hrough SQL.
View ArticleSQL script to replace server name in HTML Reminder emails
We currently use images in our html emails. The html points to the images which are held on one of our servers soon to be decommissioned. Rather than updating each reminder & assignment...
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Is there a way to restrict access to the 'Prevent Launch' setting on a...
I am looking for a way to target either a specific gadget or dashboard in the Service Desk Web desk (console) where all user roles except administrators or designated users are unable to change the...
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TTL: the partner transaction manager has disabled its support for...
Trying to figure out why my development and test databases keep failing on this at the beginning of running TTL during the Synchronising database schemas...The server that it is referencing has been...
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How to add information to IncidentManagement.Incident.rpt"
Dear LANDesk Community, I am desperately in need of your help, I contacted Support two weeks ago but I haven’t heard from any of them. My problem is that I am working to add information on the...
View ArticleHow to set an attributes value to Null after being saved via a calculation?
Example: We have an Acknowledgement process for an Incident once the Incident gets assigned to a Support Group. A technician from that Support Group will click the Acknowledge action inside the...
View ArticleLANDESK 9.6 Remote Conosle Problem
Has anyone else had problems with the remote console install? This has been fine on most of our management PCs all bar 1. We removed the installation, rebooted and tried again but still get the same...
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Does LANDesk 9.6 has the capability to deploy Image without connecting to...
Does LANDesk 9.6 has the capability to deploy Image without connecting to LANDesk Server. Same feature like MDT server has
View ArticleLandesk 9.5 SP2 OpenSSL patch target date?
Anyone know the target date for the patch for the latest batch of OpenSSL issues? All I can find is a statement from Landesk saying "in progress", but out Security Group is asking for a more definite...
View ArticleLync package only downloads but does not install automatecly
Dear all, I using Landesk 9.5 and i´m having an issue with Lync 2013 package. I create a *.MSP file and then a batch file to read this file with the command "SETUP.EXE /ADMINFILE lync.msp " If i run...
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