Changes to Department in EndUsers Not Appearing in Ticket
My agency has been reorganized and we are having to change department names. Its simple enough to change a customer name under groups in user management, but when I go to create a ticket (which pulls...
View ArticleApplication Blocker - is there a way to suppress blocked notification?
Is there a way to surpress the notification that an application has been blocked? I see that there is a check box that says, "do not show this again". However, I want to prevent it from coming up at all.
View ArticleALMPatch-5.0.2.7?
Any info on this? I see it in the product downloads, but there is no readme or documentation for it. What are the fixes? -Tracy
View ArticleUnable to install via wscfg32.exe on a Dell workstation
Hello,I'm having difficulties installing LANDesk on a Dell workstation (XPS 720, yes, the BTX one!)Running the agent uninstall then attempting reinstall did not work. Not sure where the problem is. XLG...
View ArticleDoes LANDesk scan the registry for all it's Invetory information?
Hi, Does LANDesk scan the registry for all it's Invetory information? I'm trying to find where it gets it's local printer info. Thanks
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Recording Staff Levels / Available Resources in Service Desk
Morning all Before I confine myself to a darkened room to think this one through properly I wondered if anyone out there is using Service Desk to record a support teams available resources?...
View ArticleCalculations in Queries
Is there a way to calculate and display these in a query? I would like to display the number of days an Incident has been open. Along the same line I'd like to be able to sort by the incidetn...
View ArticleIs it possible to add an LDAV exception remotely?
I would like to add an exception to a computer remotely. I found the exception file (List.tim) in "C:\ProgramData\LANDeskAV\TrustedItem". However, it doesn't look like I can just add a line because...
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LDAPPL3.TEMPLATE Limit ?
I am setting up LDMS 9.5 Test bed I just updated my LDAPPL3.Template with 200+ registry keys I would like to capture in the DB. Once I saved the file and refreshed the view in Managed Software List I...
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How to Synchronize "Manage Software List" between several Core Servers?
Hi all, I have several Core Servers 9.0-SP3 (5 + 1 Rollup Core) and would synchronize "Manage Software List" between my various Core Servers.More precisely, I would like to create a list of...
View ArticleWindows 7 32 bit and 64 bit HII process
We currently in process of moving some of our computers over to Windows 7 from XP. Some of the people "need" to have Win7-32. For the most part everything works fine. I have two Windows 7 images in...
View ArticleRenaming a computer to the orignial LANDeskID name after provisioning OS...
Hi all, I am trying to figure out how to get a computer to rename back to the name it had before it has been re-imaged. We are upgrading from WinXP SP 3 to Windows 7 using LANDesk Provisioning to...
View ArticleLD 9.5 Mac Remote Control not working with 10.8.2
We are testing out LD 9.5, and we have Mac 10.8.2 clients. Inside the LANDesk GUI on the client, it shows the LD Remote Control as running, but if I do a netstat, I don't see the computer listening on...
View ArticleIf you have 9.0 SP3 and use HIPS --> DO NOT upgrade to 9.5
If you have 9.0 SP3 and use HIPS --> DO NOT upgrade to 9.5. At least not yet. We are on a major crissis here, working with the Landesk Developers to fix the problem.. Will report back when I have...
View ArticleLDMS 9.5 upgrade ... Trusted File list problems !
It looks like the upgrade to 9.5 made the Trusted File list " forget" some entries... There are several things that were in the Trusted File List and now they are NOT! I have confirmed this with other...
View ArticleUpgrading From LD9 SP3 to 9.5
I have a Server 2008 r2 64 bit as the core server and server running Sql Server 2008 for the database running LD 9 SP3. All the docs tell you how to install from scratch but what is the procedures to...
View ArticleEndpoint Security Issue with extracting Zip Files on a server
Hi, I recently came across an error where I'm trying to unzip a folder using the standard Windows Zip extractor and it looks like everything is fine, until you open the extracted folder and see that it...
View ArticleHow do we determine which patches (now, ongoing, and catchup) should be in...
Some previous server techs put "all" microsoft patches from 2000 to now in the scan folder. Long of the short of it, this caused major issues with our core server and iis being overloaded. In patch...
View ArticleRecommendations on patch catch-up strategy
Hello comrades, I was recently asked a question on what is the best strategy for catching up on a server that somehow evaded are patching routines and is quite behind. Can anyone suggest a best...
View ArticleAgent settings and status in console problems
LD9 SP3I have my agent setting to scan on logon and at IP change. Also Landesk support had me turn off Delta scans.I still keep getting computers I can't remote or run software jobs because they have a...
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