Self Service Portal examples
Does anyone have some design examples they'd be will to share on how you did your Self Service Site? Also, does anyone use Dashboards on the Web Desk portion for their Analysts. Just getting ready to...
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How can I disallow or delete an item previously allowed on LDMS 9 "Unknown...
How can I disallow or delete an item previously allowed on LDMS 9 "Unknown Items..."?
View ArticleRight Click Wake on Wan Crashes Console
Since upgrading to 9.5 when I click on Wake on Wan in the console it crashes and shuts down. The Core console does not do this.I have spoke to 2 other Techs with a remote console and theirs do the same...
View ArticleAnyone using vpro set for TLS provisioning?
LD 9.5My vpro hasn't worked right since I stated it about 1 year ago. If I set it to provision in Non-TLS mode it works ok. Computers provisioned that way I can Browse using IE9 on port 16992 and the...
View ArticlePrivilege Errors
A place that would allow me to lookup errors and show the exact path to the privilege that is related would be great. I found one that matches the error below but it didnt work. Authorisation...
View ArticleDoes anyone know if the Print button can be diabled in WebAccess?
The output when the print button in webaccess is click is positively awful. If I click View Report it naturally runs the print report designed for that particular module and looks exactly as I want. Is...
View ArticleSystem Preferences Priveleges - where are these?
I love priveleges in LANDesk Service Desk.... Having set up 2 core roles in our environment we have discovered one set has access to change System Preferences, the other does not. For the life of me I...
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Error 2869 Windows Server 2008 - All previous help did not work
I am trying to install the LanDesk 7.3 on a test enviroment windows server 2008 r2 in preparation of an upgrade but I am getting the Error 2869 just before it finishes its install. I have tried the...
View ArticleCreate relationships between attributes
Now, it's been a while since my training, but I was fairly sure that to create a related attibute you simply needed to create an attribute and then drag it on to the object that you want to relate it...
View ArticleWhere does URL show in Inventory
LD 9.5 In Manage Software List you can have it monitor a URL. Where does it put the counts for it in the inventory? I do not see it under Custom Data.
View ArticleCannot add performance counters
Hi, I cannot add performance counters in LDSM. When I try to add any counter to device, after set the thresholds and click "Apply" I see information taht "Monitored counter added successfully". Next...
View ArticleHow to list computer who have two monitor
Hi, I try to list a query of computers who have two monitor.Anyone have idea ? I use LDMS 9 SP3Thx.Ben
View ArticleIf Statement ignored in Calculation
The customer has a request form that allows users to request a number of line items. One of the requirement is for a total attribute to display the setup and service fee costs based on the line items...
View ArticleShow the who Completed a Task on the Task Query
Within an Incicident we have the Task query showing the info relating to the task, however, I can't seem to get the completed info to show (i.e who completed the task and when) When I drag the relevant...
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SMTP Error: Email Send Attempt Failed with the Current SMTP Configuration
Hi to all, I have made some scheduled reports and auto sending of reports via email, but tasks have failed.I have tried to do test mail but still failed to get email function to work.Would like to...
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Importing file from another server
Hello,we are setting up some automated imports for the CMDB whereby the customer will have access to a folder on an FTP server to place the files;These fioders have been shared and I can create a...
View ArticleAdd Reminder to Knowledge Process
Hi, I know this has been asked a number of times in the past, but wondering if this feature now exists. Is there a way to add in reminder or notifications to generate an email as part of the approval...
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Using Powershell Action in ALM (send arguments: return results)
How the heck do you get this thing to work???I have a PS script where I need to send it a machine name and get a true/false or 1/0 returned from the script, but I can't figure out how to do either one...
View ArticleChange default wording for a reminder\outbound email
Apologies I have not had much training on the system I am trying to find out where in the system I can add my own custom wording to the reminder in the Incident process. I have set the system to use...
View ArticleThreshold for License or Contract period in ALM
Hi , In ALM-Contract line item form (attached) I see volume threshold and threshold date. Will this allow to generate alerts (email) when it reaches the threshold value? How can we do that?
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