OOTB database for LPM
Is there an OOTB database for LPM that has the workflows built for the Integration with Service Desk? Just curious.Thanks,
View ArticleKeep getting Pop Up on my Workstation - VIGALERT.EXE
I have been getting this pop up on my workstation for the past two days. What is causing this and how do I fix it?? ThanksCathy C:\Program Files\LANDESK\LDClient\HIPS\VIGALERT.EXEThe handle is invalid.
View ArticleRaised by end user condition set incorrectly - puts all calls into triage
Hello all, We had a visit from a LanDesk consultant a couple of weeks ago and went live yesterday with the processes he worked on. Unfortunately we have an issue where a condition in the process to...
View ArticleEscalation points
Hi All I have been given a challenge for the request process to have a custom escalation point. The end game is to have an action called create escalation point (which there is) with several pre...
View ArticleReport not showing Assigned Group and Assigned Analyst when Status is Closed
My incident.rpt report is not pulling the assigned Group or the assigned Analyst fields. It just leaves them blank. This seems to happen when the status is closed. In Progress tickets display this...
View ArticleLinux Scans
I have installed the agent on the linux server then run a scan now I am trying to decypher the scans.In the scan I see installed rpm newer that patch and installed rpm older than patch can I assume...
View ArticleUnable to see queries
Hello - I keep loosing the ability to open queries. Most of them I built. When I first log in in the morning, I can open all queries, however somewhere along the line that stops working. I loose the...
View ArticleQuery to show software installed excluding Microsoft Products
How can I use LANDesk to create a query to show the software installed excluding microsoft products? We dont want to show the different computers running this, just a list of programs/software on our...
View ArticleDifficulty with "Get form instance information" action
I am trying to do a simple workflow that sends a simple email. Each "computer" record has a location field that references the "location" table. The information I am trying to get is the contact field...
View ArticleLANDesk Asset Lifecycle Manager integration with CAUnicenter CMDB
Hi , Is it possible to integrate asset lifecycle manager CMDB to CA unincenter CMDB , please share some steps or docuements. ThanksShuaib
View ArticleQuery: Software Installed, exluding "trash"
LANDesk Management Suite v9.0.3.1 Hello, I am pretty new to LANDesk and I am kind of stuck. I created a query to show me software installed on machines (software inventory) in a location, but I want...
View ArticleDrill down into a PC for Agent information
I have serveral agents that I have configured, my question is how do I drill down into a PC on the Landesk console in order to find out what is the current agent on that PC.
View ArticleLDMS Core synchronization between 9.0 sp3 and 9.5
Hi, I plan to upgrade our LDMS from 9.0 SP3 to 9.5. Is it possible to install a new LDMS 9.5 and then use the core synchronization function to sync the configurations/tasks from 9.0 SP3 core to a 9.5...
View ArticleLDISCN32 echec host resolution
hi, When i try to launch a full inventory on device in the other domain that core server. The last scanned date is not up to date. i check the port 5007 is open on the device (netstat -a)i ping the...
View ArticleInformation Event logged for All Services
We have a new install of Service Desk 7.5 SP1 with 1 Application Server, 1 Web Server and a DB Server. On the Application Server where all of the Services are running I am constantly getting the...
View ArticleAuto-filling reference lists out of Inbound Mail.
Good Morning, We are trying to setup an inbound mail mapping for an automated e-mail system. In the e-mail we have a description of the fault together with the Server and Software in the subject/body...
View ArticleMultiple Clocks for reporting purposes.
HI all, Im new to LANDesk, and need to create some "clocks" for use as reporting metrics. But im a little confused Basicly, I need one clock to start when the ticket is opened, and stopped once it has...
View Articleare there any videos available on setting up the service desk from the start?
are there any videos available on setting up the service desk from the start?
View ArticleSelf Service Icons
Has anyone managed to successfully master the preferences on the self service web element on Service Desk 7.5 ? I have worked out how to load a usuable 'sprite' (a collection of PNGs 24 x 24 , attached...
View Article