Search On Incident BO for CI Information
Is their any way to search CI details in incident BO , For example: if I want to search tickets logged for "Micrsoft" laptops Search "Smartboard" tickets related to "Phase" 3 Search "HP" laptop Issues...
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How can I retrieve a field value from the form and put it in HTML field ?
Dear All. How can I retrieve a field value from the form and put it in HTML field ? for example this text: (This Agreement will be effective from: July 8th, 2015, and will remain valid for a period of...
View ArticleDiscover servers not receiving updates
Hi all, We recently discovered an issue where a number of servers were not receiving updates as a recommended update was blocking Windows Update from determining that there were critical patches...
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Web Service Integration
Dear all, I am trying to integrate ISM with ERP like Adempiere or Odoo and using WSO DSS as web service. I am using this document...
View ArticleCustom Rule with Scripted Rule Condition
Ran into problems in getting the Custom Rule with Scripted Rule Conditions.The details were the following- found the Scripted Rule evaluation result did not affect the behavior of the Custom Rule- the...
View ArticleAbility to add multiple attachments at once. Is it possible?
So we used to have the ability to control | Shift and select in windows explorer and upload multiple attachments at once but since our upgrade to 2018.1 (on premise) we seem to have lost this ability....
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Peer Download for MacOS
Hi I'm a little confuse if peer download is working on macOS devices or not. On the Agent Configuration it says the setting will not applied:But in here:Are all those in the agent settings all true?...
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OSD Server werden seit Update 2018.1.2 mit Logs zugemüllt bis C:\ Platte voll...
Hallo Jemand von euch mal auf eure DSM geschaut seit einem 2018.1.2 Update? Unter 2017.1 hatten wir das noch nicht aber seit dem Update müllen unsere DSM Server ihre C:\ Platte zu 100% zu mit lauter...
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How to add local user to Ivanti device control?
Hello, I want to control devices on non domain computer. It's possible (we are using Ivanti device control)? Because in "Ivanti Device and Application Control Console" I can add non domain computer,...
View ArticleMulti-Select (List) fields in Service Requests
Has anyone used the values of a list field in a Request offering to drive the visibility or required settings of another field? I have a list field that has 5 different options listed in it, if the...
View ArticleCreate pdf document or report from workflow
Hello everyone, We have the following scenario: An end user opens a request offering and fills out a longer form. Several tasks are created via the workflow and various data is transferred to another...
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Where is the information about who holds the fixed licences held?
I've been tasked to find out where in Heat the information about how are the current holders of the Ivanti Service Management Fixed Analyst SaaS powered by HEAT licenses are, as we need to make an...
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Question about modernizing screens
Hi, I am trying to modernize my screens and I face an issue.For some imported screens captured, Velocity is blocking the template on the same name/identifier.I want to seperate the template but I can't...
View Article2018.3 - VHD Cache Fails to mount (Randomly) in Citrix Environment
Ivanti version 2018:3 (10.2.390.1) We're having an issue where the vhd cache fail to mount for random users each day. When a user logs on one of the Citrix servers (there is 3) it seems like it...
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Incident SLA issues
Hi all We've just associated SLAs to Services to turn on the SLA subscription service in Incident. It's all gone well except for a couple of issues 1. There are older Incidents that are from before the...
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HTML tel: opens a new tab in Chrome
Hello People & Happy new year! I followed this how to - How to create a link on Incident, that can be used to automatically call a customer (eg, "Call from Lync" or "Call from Skype") When i...
View ArticleApproval for incident
Hello, sometimes in my company, an incident should have an approval. I tried to add an approuval vote from the incident but when everyone answer, the approval stay in "Waiting". How can i create an...
View ArticleAny news on a connector / integration for ServiceNow?
Back in late 2017 i got feedback from product management that there had been discussions about adding a connector as other customers were interested but there was no defined timeline (just possibly 218...
View Article[Service desk][Workspaces] Hide column by default in result of request
Hi, I use Worlspaces and LDSD i've made a request with several column (15)BUTnow i would like when i visualize result of this request in workspaces that by default only 5 fields appearsANDcan select...
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CI Error Message
Hi I'm getting the below error when opening a CI from the main CI tab: Opening the CI from the Child BOs work fine. This is only in our STG env and is working fine in Production, but I can't see what...
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