Hello all,

   I have downloaded the Next Gen patch definitions.  I am unable to download the associated patch file for any of these.  Most give me this error that the hash "does not match with the host". 

Has anyone else encountered this?

-Pat

Hello, I'm trying to create a small script that will eventually be called from a triggered action. I'm wanting to call a 3rd party API that is REST based. I have the 3rd party application running on a local internal server and I can access it directly. I am now trying to call the application from a HEAT script with the following:

console.log("start");
var response = ExecuteWebRequest("GET", "http://is-pc80.rbfcu.local:9090/appnotify/", null, null);
console.log(response);
console.log("end");

I'm stuck on where to go from here. Is there somewhere where I can manually run this and see the output?

Notes:

• I've tried creating a simple trigger (business objects > incident > business rules > triggered actions) to fire when the subject is changed. See screenshot:
  • The triggered action is set with an "action rule type" of "web service script (beta), where I've entered my script above. However when I create or edit an incident I don't see anything hitting the server where the 3rd party app is running
• I've set script logging (application logs > logging configuration) to "all"
• Version we are running is HEAT 2016.2.1000.21143 @ 1/23/2017

Please advise. Thank you!

I am having problems when installing the LS2016-3_SU5.

I have gone trough the log file and havent found a solution yet, most likely I am missing some reading from the log or not fixing it correctly.

If I am correct:

"return code: 1060" is a service that doesn't exist and should not stop the install?

"return code: 1056" is a service that is running and can stop the install ?

Then there is:

Executing command: C:\PROGRA~1\LANDesk\MANAGE~1\coredbutil.exe /updatecannedreports

ERROR: ExecuteModule return code: 1 running C:\PROGRA~1\LANDesk\MANAGE~1\coredbutil.exe /updatecannedreports

I haven't anything on this error.

The Logfile is Attached.

How do I push agent to unmanaged devices? I can see the devices I want to push the agent to under unmanaged device discovery but I can't drag them to a task.

So I'm trying to automate some of my repetitive tasks in LANDesk (but not fully) And I'm so close I'm just stuck on 2 last components.

I have created a program to pull and compose a list of required vulnerability updates for 2 specific Device Scopes that are either not set to Autofix and/or not in a specific Custom Group. I did this with a SQL query because there was too much to pull together that it didn't make sense to do in API alone.

So I've figured out the API to move it to the Custom group if it is not there, but I can't figure out how to download the required patches if they are not downloaded and I can't figure out how to set the AutoFix flag for a specific Scope and not globally.

I have no problem querying information to display from SQL but I would rather have the safety net of an API to actually make changes.

Are my 2 missing components even possible in API?

I am currently on LDMS 9.60 SP2 but am in the process of moving to Ivanti 2017.3 so an API that would work on both would be ideal but if it's only gonna work on 2017.3 that's fine too.

HI all, I am trying to push a script package (windows script Host) but it keeps failing. I receive the return code 1921 which says in the result: "Unknown status code (0x781 ,0:1921). This script worked just fine with Landesk 9.6, but we are currently running version 10.1.10 console. Any help is greatly appreciated.

Is there a way to combine these two?  My auto discovered products are duplicates of the DA, just named slightly differently. 

A few days ago, I had a brain fart and uninstalled the AV client on our LANDesk server. When the AV client was reinstalled, Landesk started acting wonky and after a reboot, the Managment Suite wont open. You can see it in the task manager for a second before it disappears. Any help would be great.

This is from the consol.exe.log file:

11/30/2017 10:57:45 INFO  32716:1     RollingLog : Current language: ENU

11/30/2017 10:57:45 INFO  32716:1     RollingLog : Using culture info: en-US

11/30/2017 10:57:46 INFO  32716:Main Thread RollingLog : Critical Exception: System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: ' ', hexadecimal value 0x01, is an invalid character. Line 2, position 43.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, StringBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)

   at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32& charCount, EntityType& entityType)

   at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)

   at System.Xml.XmlTextReaderImpl.ParseText()

   at System.Xml.XmlTextReaderImpl.ParseElementContent()

   at System.Xml.XmlReader.ReadElementString()

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadSoapException(XmlReader reader)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   --- End of inner exception stack trace ---

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

   at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args) Stack Trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

   at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args)

11/30/2017 11:04:48 INFO  28824:1     RollingLog : Current language: ENU

11/30/2017 11:04:48 INFO  28824:1     RollingLog : Using culture info: en-US

11/30/2017 11:04:48 INFO  28824:Main Thread RollingLog : Critical Exception: System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: ' ', hexadecimal value 0x01, is an invalid character. Line 2, position 43.

   at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

   at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, StringBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)

   at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32& charCount, EntityType& entityType)

   at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)

   at System.Xml.XmlTextReaderImpl.ParseText()

   at System.Xml.XmlTextReaderImpl.ParseElementContent()

   at System.Xml.XmlReader.ReadElementString()

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadSoapException(XmlReader reader)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   --- End of inner exception stack trace ---

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

   at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args) Stack Trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

   at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

   at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

   at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

   at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args)

Good afternoon.  We are running LANDEsk console 2016.  Version 10.1.0.168.  I have a colleague who, when trying to use the File Transfer feature in LANDesk, can only see his own drive and PC.  He cannot access the drive on the remote PC he is trying to access.  Is there any kind of fix for that?  He's running the same version of everything and I am, and everything works for me.

Greetings.  We are running Lumension Endpoint Security v4.6 on a domain in a closed, air-gapped environment.  The issue is that for some systems, we do not see Windows System Event logs on the local client machines for some events, but do see other types of events.  Specifically, when a user is not granted access to be able to burn to a CD, we expect to see an entry in the Windows Event Log as source of scomc, Event ID 19, with a description of "Device control denied write access for device..."  This DOES happen on some systems, but not all.  However, on the same PC that doesn't log "denies," scomc does correctly log an event to the Windows System Event logs with an Event ID 25 when a used does have permissions to write to CD media.  Lumension is correctly logging all activity to the Lumensions log on the Application Server.

So that's it.  Is there are granular control over what appears in the Windows System Event Log?  I've found only the one setting to enable/disable logging from the Lumension Management Console.  Thank you for your time and attention.

Hello, I have a fresh install on a new server of Ivanti Endpoint Manager which installed just fine.  I went to Core Server Activation and the server activated just fine.  Now when I try to run the Management Console it gives the error "The core server you are connecting to does not appear to have a valid license."  I have tried to activate the server multiple times and I see the licenses listed in the Activation app.  I have tried restarting and running the activation multiple times.  Anyone have any ideas on something I can try to fix it?  Thanks!

I need to create a search in the CI space that does this:

I get an error "One or more conditions are invalid or incomplete. Update the highlighted fields."

The first and second line work but I cannot figure out how to make the last line work.

CI# Status is a field constrained to a Pick List called StatusType of CIStatus

CI#Service Status is constrained to a Pick List called StatusType of CIServiceStatus

I also tried

CI#  Status  Not Equal to  $(Status == "Historical" ||⁽²⁾ [CI#Service.]⁽¹⁾Status == "SDOnly")

which gets me this

is there any way to make a query like the work?

thanks all

Donna

After installing our version 10 Management server, and upgrading our existing database, I tried to install the Version 10 license key that I received from the licensing portal.

The server responds with the attached error message, and does not add the license.

I have tried both adding the key, and importing the key using the .lic file, without success.

Any help would be appreciated.

Thanks!

Hi All,

Do we have a document for bandwith effieciency in Ivanti UEM? Thank you

Regards,

Aaron

Okay, the Rookie is back.

We went live with ITSM on 6/1/17.  We were able to reply by email when when a task was assigned or CAB approval was required for a Change by repling with "Accepted", "Denied", etc.  It seems that since when we upgraded from 2016.1 to 2017.2, this function has stopped working.  I've been searching config and admin manuals, but I not finding the information I need.  Any advice.

Frustrated,

Kim

Good afternoon all Ivantiers

I've got a bit of a curly one, which is probably just some random option that I have set incorrectly.

The knowledge base in ISM is very much out of the box, and only has "IT Knowledge" and "Customer Knowledge" setup as the collections. Customer knowledge is for customers (self service role), IT Knowledge only visible in other roles.

From Self service, when customers go to "Search" and look for knowledge articles, the search only finds knowledge articles in the "Customer Knowledge" collection - This is correct.

But when they go to "Knowledge Centre", all published knowledge articles are listed. This includes articles in both the IT Knowledge and customer knowledge roles. If you click on one of the Customer Knowledge articles, it comes up correctly. If you click on one of the IT Knowledge articles, it comes up as an undefined article or the last article that did work.

For example:

We have 38 published customer knowledge articles. If you go to the knowledge base from self service, it shows that there are 107.

The first one in this list is in customer knowledge, the second is in IT knowledge. Both show the description of the article.

This is what we see when clicking on the second article.

So it's hidden, but still should not show up in the first place.

The permissions for articles are set correctly for the self service role, as per How to limit Self-Service Knowledge to see only certain Collections .

Would anyone have ideas of why these would show up in the knowledge base? (Or can you say which search is used to build this list?)

Thanks in advance.

Jeff

用户环境目前遇到如图中的问题，想咨询一下是何原因，如何排错，另外咨询一下可以手动生成证书么

Good afternoon everyone. I'm relatively new to the LANrev environment and we were recently trying to push out the 10.13.1 supplemental update to a few machines. I setup the software package similar to our other OS updates and let 'er fly. There were a total of 2 succesful installations but the remaining machines all erroring out with the following:

"Cannot install on volume / because it is disabled"

Has any one had success in getting past this error? I would think it would be the package itself if not for those 2 successful installs

Just a few notes on how I pushed the .pkg file:

• Smart group setup to show all 10.13.1 machines not on build 17B1002
• Push install of the update to that group

I've also attached a screenshot of my Install Options tab.

Any insight would be great for this noob

Hello,

I am currently trying to come up with a clever solution to take a Configuration Item's "Primary Asset Owner" and expose it in CMDB. There are a multitude of challenges around this currently and I am hoping someone might have some insights that can help me make something happen. Right now we have a Data import that runs from SCCM nightly and one of the things is populates in Config Mgmt is a PC's primary user, the import takes this and sets the value in an attribute called "Asset owner" which was created by making a relationship with the System.User Object. In other words, it sets a name based on a list of names. My thoughts for how to get this into CMDB were to make a new String Field in Config Mgmt and use a calculation to take the name from the "Asset owner" and simply display it as text. I was hoping I could then use "Data Import" to write the value from Config Mgmt to the new CMDB field.

Here are the properties of the attribute I am trying to pull a name off of:

The issue I am having is that I cannot figure out how to return a value from the "Asset Owner" field. no calculation I have tried so far has worked. An example of what I am attempting is below:

import System

static def GetAttributeValue(ConfigItem):

     Value = ConfigItem.AssetOwner.Title

     if Value != null:

          return Value

     else:

          return 'No Owner Listed'

This doesn't fail, but it pulls back 'No Owner Listed' , even though I see the record has a name displayed in that attribute. I am worried I am not referencing my value correctly. because this item is related attribute to a list, I am not sure how to map the value. I have tried so many variations of the Value statement trying to find where to pull the name I need. Has anyone ever tried to use a calc to pull a name off of a list before and display it as text?

Recently upgraded to 10.1 and now I'm seeing lots of users session not logging off of our Citrix servers because the EMUser.exe is not ending.  If I manually kill the EMUser.exe, the user's session immediately logs off of the server.  If EMUser.exe is not killed, user session stays on indefinitely on the server.

I have Remote Session Timeout Policy set to kill out user's Idle and Disconnected session but looks like EMUser.exe is preventing it.

Anyone have similar issues?