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Modeled Data showing zero

November 21, 2017, 3:43 pm
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I have a custom data registry key that I am successfully pulling in from our Windows devices. The registry key is a string value which contains only integers from -3 to 300. By default the unmodeled data is being captured as an NVARCHAR. This is causing issues when trying to create reports and queries that use the greater than\less than logic.

 

I attempted to model the data and change the data type to INT. I left every thing else as default and added the data to a new table name. Upon completion, the table in the database and all the inventory data showed all values as 0. Essentially wiping out all of my captured data. I have since used the database doctor to clear out the attribute setting it back to unmodeled data. New scans are starting to repopulate the data as expected, but I am still left with the problem and need to get this set as an INT datatype. 

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Diskcleanup on workstation - cleanmgr.exe commands scheduled task within ivanti?

December 1, 2017, 9:26 am
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Is anyone using command options outside of GPOs or scripts? Trying to figure out the best option for within Landesk / Ivanti Suite to push out a set of commands to my workstations.

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Having issue with an android scanner running Jelly bean that scans but the value does not get inputted into android Velocity TE client

December 1, 2017, 10:10 am
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The scanner beeps and does the return carriage after the scan but no numbers/letters show up in the input box.  Tried both hardware keyboard and softkey input for scanner and it doesn't show up for either.  The scanner is a Cruiser Enterprise Handheld Terminal Android PDA scanner.  It weird because the wavelink TE app from the playstore worked just fine, but when we upgraded and purchased the license for the velocity app it stopped working :/

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html code showing up in note summary

December 1, 2017, 6:11 am
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I have a calculation that will display a summary of all of the notes in a ticket.  However, that summary displays with all of the associated HTML code when I pull a report.  In the ticket itself it is readable, but not when I try to pull it into a report.  How can I format this to be readable in a report?

 

Here's the calculation:

import System

static def GetAttributeValue(Incident):

         SortedNotes = List(Incident.Notes as Collections.IEnumerable)

         SortedNotes.Sort() do (first, last):

                       return last.CreationDate.CompareTo(first.CreationDate)

 

         Value = "Note Summary: "

         for Note in SortedNotes:

                    Value += String.Format("\r\n<BR /> Note {0} added by {1} on {2}:<BR />\r {3}\n<BR /> ", Note.SerialNumber, Note.RaiseUser.Title, Note.CreationDate, Note.Text)

         return Value

 

Here's the output of a sample ticket:

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Send names of request approver(s) in an email

October 23, 2016, 10:44 pm
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I have a Get Approval block which seeks approval from any user in a contact group in a request workflow (see A).

 

On approval, how do I extract the names of the approver(s) to send in an email?

 

I could not find a ServiceReq to FRS_Approval relationship in a Notification block in the workflow (see B)?

(A)

(B)

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There is an error in XML document (1,1)

December 1, 2017, 10:31 am
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We are running 2016.3 in our production Service Desk environment. We ran into an issue today whereby an analyst was trying to close a change ticket but it still had an outstanding task. I was able to recreate what he did in my test environment but it's got me stumped on how to fix it.

Ultimately, the change ticket was in 'User Acceptance Testing' status, he opened the remaining task that was assigned to someone else. He then clicked on the re-assign action and attempted to re-assign the task to himself. Before saving the re-assignment he clicked on Complete, which then brought up the error.

 

When I recreated in the test environment, all I got in the logs was the following:

 

 

My suspicion is that it has to do with the calculation on the 'Currently Assigned?' precondition on the Change Task process object but I am completely unable to edit this calculation. Any tips or perhaps a workaround to go edit the change ticket's database entry to be able to open this ticket again?

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Unlimited Installs

December 1, 2017, 9:03 am
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Is there a way to reflect corporate bought licenses (unlimited installs) so that SLM doesn't show that the software is unlicensed?  I tried messing with the compliance type in the License Details (choosing "volume" and "enterprise"), but it didn't seem to change anything.

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Distribution Package install staggered one at a time?

December 1, 2017, 10:11 am
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Is there a way to create a task that would have the clients check in one at a time?


The script file I wish to run causes the computers to write into licenses.csv. However, if they all hit at once, then the csv file will be
locked and they can’t write their data.

 

This may not be possible but thought I would ask.


Thanks

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Computers keep getting asked to reboot

July 24, 2008, 6:30 am
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Hello, I want to start off saying I'm very new to LANDesk especially the patch manager portion. After some trial and error I got things up and running the way I want them, Autofix patches that dont require a reboot, and scheduled tasks for patches that do require rebooting. Well there hasn't been much of an issue, there are still a few computers on the network that are randomly being asked to reboot. I'm not pushing out any software and the patches that autofix say that they do not require a reboot. Can someone tell me whats going on? People seem to get frustrated when they are asked to reboot during the middle of the day. Thanks.

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Service Manager LDAP settings

November 27, 2017, 5:39 pm
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I am setting up a LDAP connection on Service Manager 2017.2 and I have having trouble getting all fields to map.

 

The defaults work properly as shown below.

 

 

If I try to add manager I am unable to get this to work. I know I need to use ParseDN but still doesn't work.

 

 

Also, not all users have address, state, country, etc in their user account. When I mapped these such as address only some of the users are updated.  It seems like if address is missing then it skips State and Country even if they are populated.

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PXE rep not electing itself

December 4, 2017, 8:08 am
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I've pushed an agent config to 5 systems to be PXE reps, all but one have worked.  The one that won't elect itself as PXE rep has the following in the tmcsvc.log

 

Warning: The client public cert was empty! Didn't send it out.

Warning: Failed to send out own cert. Cert may not exist.

 

It then gives itself a score of 0 and thus won't elect.  I can remote control it through the console, so it seems to know the cert of the  console.  I can also successfully run inventory scans and push packages to it (agent config and package), which show as successful.  I've tried setting the registry option for the score at 80 to force it, and it just ultimately resets to 0 with the above errors.  The 'Crippled' registry keys do not exist, so it isn't setting that.  It has old boot files, but is not downloading current boot files.

 

We recently changed cores due to an unrecoverable failure on our core.  DB accessed on new core with old core shutdown.  Again, worked fine on 4 of the 5 clients.  This client is Windows 7, which is the only difference, others are Windows 10.  Any ideas?

 

Thanks!

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Folder named C:\windows created when Ivanti 10.1.30.401 agent is installed

December 4, 2017, 8:37 am
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Hi,

 

I have found that all computers on which Ivanti agent is installed successfully has new folder named C:\windows

 

I am sure that it was created during agent installation because the creation time match exactly the installation date of the agent on all devices.

 

Does any one know about this folder and why it was created?

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Handling email when employee record is not found

December 4, 2017, 8:56 am
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We plan on having all of our Help Desk email sent to our email listener address.  When an address is not recognized as a user or external contact in the system, how will that email be handled?  When the software processes an email it moves it to the archive folder and marks it as read.  We want to make sure nothing is missed or buried in an archive folder.  Interested in hearing how other organizations handle these emails. 

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Execution Timeout Expired

September 14, 2017, 9:56 am
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I started randomly noticing the error below in my DEV environment when opening new tickets or existing tickets.  Has anyone else seen this before?

Timeout error.png

 

There has been an unexpected error. Click Continue to return to the previous page.

Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

 

I have tried performing an IISreset and restarting the server.  Running 2017.1.

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How to migrate Outlook 2013 and Skype profile to Outlook 2016 and Skype 2016

December 4, 2017, 9:05 am
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Hi,

 

Can anyone tell me what's the best way to migrate Outlook 2013 and Skype profile to Outlook 2016 and Skype 2016 so that user's don't need to reconfigure their Outlook and Skype profile.

 

Thanks

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Relay Proxy - Authentication failed beim AdministrationWebService

December 1, 2017, 3:12 am
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Hallo zusammen,

 

ich habe an einer älteren Umgebung (2014.1) aktuell ein kurioses Problem, das ich nicht ganz verstehe.

 

1x Master Server im Rechenzentrum.

1x Depot & Management Point am Standort des Kunden (wurde kürzlich neu aufgebaut, bzw. der alte Server ausgetauscht).

 

Auf dem Management Point am Kundenstandort laufen:
- Transport Layer
- Client Proxy
- Relay Proxy
- Event Dispatcher
- SIS
- Distri
- OSD Proxy

 

Das ganze funktioniert auch Einwandfrei... bis auf eine einzige Sache: Ich bekomme auf einem Computer in der Site des Kundenstandortes (sowie am Server selbst) die DSM Konsole nicht auf (bzw. nur bis zur Infrastrukturansicht).
Ich bekomme das normale Login Fenster, wenn ein Logon am Webservice fehl schlägt.

 

Am Master, bzw. einem Client in der Site des Masters ist es kein Problem die DSMC auf zu bekommen, mit dem gleichen Account wohlgemerkt. Master und RelayProxy sind auch in der gleichen Domain, keine Drops an der Firewall.

 

Das passende Logfile auf dem Relay Proxy sieht so aus:

2017-12-01 11:44:30,040 [6] INFO  Enteo.RelayProxy - 10.x.x.x http://kundenserver:8080/blsAdministration/AdministrationService.asmx => http://masterserver:8080/blsAdministration/AdministrationService.asmx
2017-12-01 11:44:30,043 [3] INFO  Enteo.RelayProxy - SetAuthHeaders for user: DOMAIN\meinaccount
2017-12-01 11:44:30,122 [3] ERROR Enteo.RelayProxy - Error received from http://masterserver:8080/blsAdministration/AdministrationService.asmx: The remote server returned an error: (401) Unauthorized.
System.Net.WebException: The remote server returned an error: (401) Unauthorized. ---> System.ComponentModel.Win32Exception: The logon attempt failed

 

 

Wenn ich vom Site Server die URL des AdministrationWebService des Master im Browser aufrufe, klappt das.
Nur über die vom Relay Proxy bereitgestellt URL nicht. Dort begrüßt mich auch das Logon Fenster.

Auf dem Master Server steht im AdminWebSevice Log nichts von dem Zugriffsversuch drin.

Im IIS Log taucht mal auf:
2017-12-01 11:03:33 10.184.1.11 GET /blsAdministration/AdministrationService.asmx - 8080 - 10.x.x.x RelayProxy/7.2.4.2867 401 1 2148074248 33

Aber auch nicht immer. Im Security Event Log sind auch keine fehlgeschlagenen Loginversuche.

Ich finde es grad einfach nur kurios, hätte noch jemand einen Ansatz?

 

Gruß

Nico

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Alert Monitor Runtime Error!

December 10, 2015, 5:13 pm
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From old forum

Issue:

I have a user getting the following error when they launch alert monitor (thick client):
"Runtime Error!

Program: C:\Program Files\HEAT\Alert32.exe 

abnormal program termination"

I renamed all his .alr's, but no luck.  Re-installed Heat and rebooted.  Deleted his user account and re-created it, but still getting this error. 
Any other ideas?  Thanks.

-B

 

Solution:

Delete the registry entry for the Alert monitor.

HKEY_CURRENT_USER\Software\FrontRange Solutions\HEAT\Alert Monitor\General
open the 'OpenAlertDefinition' key and wipe the value.

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Who's fully utilizing Change Management and CMDB with Service Manager and would be willing to network and share your experience?

December 1, 2017, 8:41 am
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I'm interested in connecting and learning about your experience with CMDB and Change Management.

Please feel free to contact me wendi.wolfgram

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Preferred Server Issue

December 4, 2017, 12:49 pm
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We currently have 75 preferred servers globally.  We have noticed lately that software don't always seem to pull from preferred servers but from source.    I did a test with PEdownloader and it works just fine with the Preferred server.   We are running 2017.3 and server 2012.    We have verified in the console that the preferred server read and write settings work.   But can someone advise what account the agent uses to connect to the share on the preferred server?   This way we can verify it has proper permission. 

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Search - create a CI search that allows for this set of parameters

November 30, 2017, 4:17 pm
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I need to create a search in the CI space that does this:

ci service-stat3.JPG

I get an error "One or more conditions are invalid or incomplete. Update the highlighted fields."

 

The first and second line work but I cannot figure out how to make the last line work.

CI# Status is a field constrained to a Pick List called StatusType of CIStatus

CI#Service Status is constrained to a Pick List called StatusType of CIServiceStatus

 

I also tried

CI#  Status  Not Equal to  $(Status == "Historical" ||⁽²⁾ [CI#Service.]⁽¹⁾Status == "SDOnly")

which gets me this

 

is there any way to make a query like the work?

 

thanks all

Donna

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