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Pick List Constraint Exception: Incorrect field reference

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Scenario: Team Move Request Offering. Employee moves from Team A to Team B.

Expected Outcome: As employees can be linked to multiple teams as per StandardUserTeam#.Rev2 relationship, I want to ensure that the Employee List (to select user[s] to move) displays users who are a member of the 'Old Team' and not a member of the 'New Team'.

Issue: When attempting to use [StandardUserTeam#.Rev2]Team 'Not equal to' comparison as a constraint, I receive the following message:

This does work if I use [StandardUserTeam#.Rev2]Team Equal to...

Looks like it is expecting a relationship specifier involving Employee(?). I have tried also the reverse relationship but that, unsurprisingly, didn't work.

 

Does anyone have any ideas?

 

Thanks

 

EDIT:

If anyone is versed in JavaScript (which I am not! ) then perhaps the following will help.

Looks like this throws up an error: <tenantURL>/Resources/Script/t-AdminUIEx-2017_2_1_26741_1.en-US.js at line 1655

Ext.Frs.ServiceProxy=function(service,method){Ext.Frs.ServiceProxy.superclass.constructor.call(this);this.service=service;this.method=method;};Ext.extend(Ext.Frs.ServiceProxy,Ext.data.DataProxy,{getConnection:function(){return this.service;},load:function(params,reader,callback,scope,arg){if(this.fireEvent("beforeload",this,params)!==false){var o={method:this.method,params:params||{},request:{callback:callback,scope:scope,arg:arg},reader:reader,callback:this.loadResponse,scope:this};this.service._invoke(this.service._get_path(),this.method,false,params,function(d,c,m){c.callback.call(c.scope,c,true,d)},function(e,c,m){c.callback.call(c.scope,c,false,e)},o);}else{callback.call(scope||this,null,arg,false);}},loadResponse:function(o,success,response){if(!success){if(Ext.Frs.Loader.SilentErrorHandler(response))

 

I have no idea if that alone helps at all (the file is >19000 lines), but thought it worth mentioning even if it is a long shot.


Knowledge Editing Rule - Field not populated correctly

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Hi All,

 

Scenario: I have been asked to setup Knowledge so that 'Owner' is initially set to the 'OwnerTeam' Manager but can still be changed if required.

Issue: I was unable to think of a way to set this up via Initialisation rules as there is no direct relationship to StandardUserTeam. Instead I looked to Editing rules in a similar fashion to Task#Assignment where the Team Manager is displayed on update of the Team. I setup the following editing rule:

Cascade is set due to the default OwnerEmail and OwnerFullName editing rules. My understanding is that although I cannot setup an initialisation rule, I can do so here because OwnerTeam is validated so it creates a relationship to StandardUserTeam which I can call using the [OtherObject] specifier.

The problem is that this does not work properly when I update the OwnerTeam field The field is set correctly once: at initialisation, but any modifications to the OwnerTeam does not result in the Owner changing.

Now what I am confused with is that this does display correctly on a Read-Only label (like Task#Assignment)

I believe I can easily resolve this by setting up a link field instead but I am convinced that shouldn't be necessary - can someone please let me know if I am overthinking or being stupid!

 

Thanks

Declan

"Restart Later" often brings up the post install dialog again and again "Restart Now" "Shut Down" "I Will Restart Later"

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After updates have been applied the user is promoted with the LANrev pop up window asking that they "Restart Now" "Shut Down" or "I Will Restart Later."  When users select  "I Will Restart Later" the same pop up windows shows again and again, sometimes more than 10 times.  There seems to be no relationship to the number of updates that have been applied.

 

Often the "Restart Now" option does not immediately restart the workstation.  Selecting "Restart Now" does stop the pop up from appearing over and over, but often does not seem to restart the workstation.

 

How could i get the "Restart Now" "Shut Down" "I Will Restart Later" options to function as expected?

 

LANrev Agent 7.3.1 (Although I have seen this since we adopted Absolute Manage version 6.8)

LANrev Server 7.4.1 on a Windows Server 2012 R2

Scroll Bars In Incident Template Menue

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We have created various incident templates to allow support analysts to quickly complete incident details. While this feature has provent itself very useful, we have one issue with it:

 

The teams with a lot of templates often need to scroll to find needed templates. However in place of the traditional scroll bar, ivanti has implemented a top scroll button, and a bottom scroll button. Besides the fact that this conflicts the standard navigation approach, the buttons are also too small to see and target for acurate clicking.

 

 

We would like to replace these with the traditional horizontal scroll bar, so users can easily see, click, and drag it up or down to scroll. I deas would be appreciated.

can't get expression to work within a task

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I am trying to have two fields show only if it's true in a Task within a Request Offering.  The field names are "chkPowerSupply"  and "qtyPowerSupply".  These fields are tied together so if someone checks the box to order a power supply the quantity will multiply the cost.  I only want these to show up in the Task if they are true.  So if the keyboardMouse field is true then put in a title of Keyboard/Mouse: then the word "true" then the title Quantity followed by the actual quantity.

 

This is what I was given to use but it's not working.  It sends back a <null> in the task.  I have tried putting in "true" instead of 1.  I tried just putting the first part so it would just show the title "Keyboard/Mouse) but the same thing happens.

 

$(if chkKeyboardMouse = 1 then 'Keyboard/Mouse:  ' + chkKeyboardMouse + ',  Quantity: '+ qtyKeyboardMouse else '')

 

 

Works fine if I don't try to hide

 

Treiber-Policys auf Modell oder Produkt?

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Worauf setzt Ihr denn die Treiberpolicys?

 

Ich hatte bisher immer Dynamische Gruppen mit Filter auf das Produkt. Jetzt hatte ich heute den Fall das ein PC keine Treiberpolicy bekommen hat. Problem war das der PC plötzlich ein anderes Produkt war. Das Modell hingegen war das selbe. Jetzt hab ich einfach die Dynamische Gruppe mit Filter auf das Modell gesetzt aber ich bin mir da nicht so sicher ob das so richtig ist.

 

Wenn ich z.B. auf der Lenovo Website schaue bekomme ich verschiedene Treibepakete für das Modell T570. Würde ich da jetzt mit meinen Filter (Auf Modell) auf der sicheren Seite liegen?

 

Microsoft System Center Configuration Manager (SCCM) und Microsoft Deployment Toolkit (MDT) Package Index

 

T57064-bit
T570 (Type 20JW, 20JX), P51s (Type 20JY, 20K0)32-bit | 64-bit - -64-bit
T570 (Type 20H9, 20HA), P51s (Type 20HB, 20HC) - - -64-bit

Go to button on object matching list?

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I've been trying to add a button to the Incident.PopUp form that is displayed from the Object Matching Lists panel.

The idea being that you can click a button that says Go To and it will open the Incident from the matching list in it's object workspace. 

I've linked the button to a UI Quick Action which by itself runs fine and opens an Incident in a new tab, However, this won't work from the button on the pop up panel, presumably as it's a pop up rather than the main workspace window and the UI quick action can't pop the new tab.

I also tried a URL button but whilst that popper open a new tab the IncidentNumber wasn't feeding in from the pop up.

 

Any thoughts/suggestions/ideas?

Data Analytics and Adobe DC/2017

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I'm trying to get licensing counts for Adobe Acrobat, and of course in Adobe's infinite wisdom, they make this very difficult since Acrobat DC.

 

There is a Data Analytics piece designed to read the SWIDTAG files and determine if the version is Pro or Std, however it does not work for me. So I am digging through it, and found that it is trying to find information here:

 

Computer.Software.Configuration Files.File.File Data

 

I don't have that entry in my system's inventories. So, I tried following instructions here on adding the .SWIDTAG into the CfgFiles in 'Manage Software List' and adding the *.SWIDTAG to the 'To be scanned' section, but I am still not seeing it pull from inventory scans. (yes, I did publish it to the clients)

 

Does anyone have some ideas on how to get this going? I came across a couple articles from a few years ago, but they don't seem relevant any more.

 

Currently on IEM 2017.3 SU1. And yes, I have the latest DataAnalytics patch downloaded.


Linux Agent and OS-Provisioning

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Hi,

 

we got the requirement from our development team to support linux as desktop OS.

The development wish to get Fedora 27 or Ubuntu 17.10.  Both are not supported by Landesk.

It is possible to install the agent anyway?

 

The other problem we have is the OS-Provisioning. All our Systems has to be encyrpted but as fare as I know landesk only supports provisioning linux with ImageWv2 (No Kickstart or Preseed).

Is there a way to encrypt the whole system after the provisioning?

 

 

We use Landesk 2017.3

 

Best regards

Heino

SAP auto login

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Dear,

 

Is this possible to auto input credential on scanner SAP logon:

 

Thanks to reply!

 

Best regards.

SAP cedential.png

CI Daily Reporting

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Hi,

 

We currently have HEAT Service Management (Cloud) running in our orginisation and I've been put in charge of monitoring the assets meaning spending long hours mangaging CI's on a day to day basis.

 

One of the main issues I seem to be having with CI's is that they are not reporting daily to HEAT which is definitely not helpful, I have set up a setting in Inventory Settings to run daily, but although the same machines are on and everything, they will update one day but the next day different machines update but not the entire CI list. Please see screenshots below.

 

 

Scan Performed On the 6th December 2017

Scan Performed On the 7th December 2017

 

 

It does not seem to be consistent and I dont know if its because the settings arent working properly or if im just not modifying the right setting.

 

Can somebody please possibly assist (I need all of our machines that are only to report daily).

 

Thanks in advance

There is an error in XML document (1,1)

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We are running 2016.3 in our production Service Desk environment. We ran into an issue today whereby an analyst was trying to close a change ticket but it still had an outstanding task. I was able to recreate what he did in my test environment but it's got me stumped on how to fix it.

Ultimately, the change ticket was in 'User Acceptance Testing' status, he opened the remaining task that was assigned to someone else. He then clicked on the re-assign action and attempted to re-assign the task to himself. Before saving the re-assignment he clicked on Complete, which then brought up the error.

 

When I recreated in the test environment, all I got in the logs was the following:

 

 

My suspicion is that it has to do with the calculation on the 'Currently Assigned?' precondition on the Change Task process object but I am completely unable to edit this calculation. Any tips or perhaps a workaround to go edit the change ticket's database entry to be able to open this ticket again?

Request Offering Help

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I created a form (request offering) that needs 2 approvals. The approver can be any regular user, not analyst. The second approval is needed only if the first approver wants an additional approval by checking a checkbox field then providing the name/email of the 2nd approver. The form works fine for one approval. I am stuck on the second approval. How can I make it to work? Once the request is approved by Approver One, the fields are locked down. How can I make the fields available for the first approver?  I did make the form ". In order for Approver One to give additional information, he/she has to Edit the form. Then go back to my items to approve. Is there a way to incorporate all on the form?

 

Workflow is:  Requestor to Approver One -  If Approver Two is not needed, Approver One will approve/deny the request, DONE.  If Approver One checks if Approver Two is needed, Approver One selects a name, Approver One approves the form. It should go to Approver Two.  Approver Two will approve/deny. DONE.

 

Can the above be accomplished on one request form?

 

Thank you!

Service Manager configuration - loading application database extremely slow

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We're deploying Ivanti Service Manager 2017.2 on-prem and experiencing a strange issue when creating and loading the application database. We had gone through the install previously, but had to blow it away and re-installed SQL 2014 on our DB servers as well and this didn't happen the first time. In the Service Manager Application screen, after clicking the "Load Application Database" button, the progress during the "Executing 11.SystemData.sql" phase is moving extremely slowly, like it looks like it's going to take at least 24 hours to complete. The first time we went through this process it took about an hour beginning to end. Server resources are not an issue, and nothing on the servers has changed other than an uninstall and re-install of the Service Manager application on the application servers and SQL on the DB servers. We have an enterprise deployment with a UI server, processing server and separate DB server for production, and the same for stage/UAT.

 

Thanks in advance.

Computereigenschaften über ein eScript ändern

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Hallo,

 

gibt es eine Möglichkeit über ein eScript die Computereigenschaft "WakeUpTime" zu ändern? Ich kenne nur die Möglichkeit die benutzerdefinierten Eigenschaften zu ändern.

Über die PSX ist es kein Problem, aber die stehen mir leider nicht zur Verfügung.

 

Liebe Grüße

Norbert


Ticket submission portal

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I'm looking to use a ticket submission portal.  We had one previously with Service Desk using an integrated login account and experienced issues with the login session timing out too quickly.  I am wondering if it is possible to set up an unauthenticated ticket submission portal - anyone who can access the page could go there and create a ticket.

 

Has anyone set something up like this?  Having a difficult time locating anything in documentation that covers this.

 

Thanks

New 2016 LANDESK Management and Security installation

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I recently setup a new 2016 LANDesk server and installed the Management console. We also created a new SQL database. We currently have now in place an older 9.5 server with a SQL database. After setting up the 2016 server I proceeded to run the unmanaged device wizard on my test group of pc's. Problem is that they have the 9.5 agent on them and I was wondering if this is the reason the 2016 server will not see them in the unmanaged device wizard and will I have to uninstall the 9.5 agent before I install the new 9.6 agent or am I missing something with the wizard.

currently running Goldmine 9. Need to install to new server. Should I upgrade first, or do a fresh install

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I need to install Goldmine to a new server. We are currently running Goldmine 9 on the old server. Should we upgrade before install?

Removing the first X number of characters from a string

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We currently have staff phone numbers importing from Active Directory. I have created a new object just for extensions. Is there anyone who knows of a Script I could run to remove the first 7 characters from a string in order to only get the last 4 numbers?

 

I found a suggestion to use [7:]

When I try   Value = User.Phone[7:]   in the formula editor I get an error. "Language feature still not implemented: 'complex slice for duck'."

 

Any help would be appreciated.

pick list filter

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Dear All,

I am trying to filter a pick list in order to get the list of employees that are linked to a bo called Cost centre on a 1 to n relationship.

I can't get this filter as, using the clause [CostCentre#.CostCentreAssocBudgetHolder]RecId is not empty, the list is right but with some duplicated values.

Has anyone a better way to do that?

I have already tried to use the clause $([ValidationList]FieldName) unsuccessfully

 

Many thanks,

 

Simone

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