Where can i download the latest version of Ivanti Automation? The new layout of all the Ivanti products is not logical.
With kind regards
Anthony
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Download Ivanti Automation
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EM PreDesktop for users is 7 seconds but the first 5 seconds is not showing anything happening. Is this the norm?
Event Viewer and Insight both show nothing happening for the first 5 seconds.
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Remote Control option not available for Windows 10 client
We installed the EPM agent on our first Windows 10 client but the ability to Remote Control from the Ivanti Management Console is not available (completely not listed vs. greyed out). We also noticed that even forcing a full Inventory scan does not report anything back to the Core. Based on the last update timestamp, it looks like it only registered with the core on the initial install of the agent which we ran manually on the machine.
Remote Control does work, however, via the web console. Not sure where to start. Appreciate any inputs.
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Filters on Parent Child ticket selection (webdesk)
In webdesk when we connect a child ticket to a parent , or vice versa , or a ticket to a "problem" we get a box that shows every ticket ever with no filters.
This makes it a little impractical to use , and I was under the impression nothing could be done.
Then I found this discussion:
Unable to search for parent or child tickets
Jay is doing the same thing - but he has filters on the box! (Ok, they dont work , but thats been addressed.)
How would I add these to mine?
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Linking directly to pending activity from calendar
Is there a way to link directly to the pending activity from the calendar?
Currently, when double clicking on a calendar item, the contact record is brought forward but whatever tab down below (history, pending, relationship, etc.) was last active is the one displayed. For example, I'm looking at Bob Smith's history then go to my calendar and see that I have a call scheduled with Joe Jones. I double click my call with Joe and I'm brought to his contact record, but the history tab is active.
I think I've gotten spoiled by the dashboard's ability to link directly to the activity via the recid.
Does anyone know if the calendar could be set to do the same? I've looked through the settings but can't find anything. We are on GMPE 2018.1.0.261
Thanks!
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Template Action to determine OS and apply software for that OS
Running Landesk 2016.3
I've been trying to figure out how to have a action in the template to determine the OS (Win 7 or Win 10) then install software for that OS.
In this Doc Provisioning template conditionals they use a if and else to see if its a laptop or not and deploy the appropriate image under the OS installation section of the Template.
I just launched a new computer and looked at the inventory at that point and there's not enough info in the Inventory to determine if its a laptop or not, so I'm assuming this would only work for a reimage of a computer that's already in the database.
Also in the Public Variable tool under os provisioning which the If uses the choices are String or Database. "Database" is things in Inventory so where does it look for a "String"?.
Does anyone do that in their templates?
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How to isolate a file per user but do not store it in Personalization DB
I have a file that multiple users have read-write access as cache for an application. I would like to isolate the file by personalization but do not want to store it in the DB due to it's size. If I add the file name to include and exclude, will isolation still occur?
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Reporting?
What's everyone's experience of using SSRS to build reports for HEAT?
I've been writing a report and after getting it to look and work how I wanted it to in SSRS I proceeded to upload it to HEAT and then spent litterally days going between HEAT and SSRS trying to get something that HEAT will accept without throwing errors. The report mostly works now with the exception of a nested iif expression that - took me almost 2 hours to create, works in SSRS but errors in HEAT. In getting to this point I had to restructure my query several times to account for the fact HEAT only allows datetime not date ranges meaning the user sees a time but the sql ignores it, was unable to filter without setting offset values and had to embed a default set of parameters into the query because =DateAdd("d", -5, Now()) wouldn't work as a default expression - all the time these worked fine in SSRS.
I've essentially got to the point where I can't create reports in HEAT unless I'm willing to give up days flipping between two systems and want a simple table/matrix, with limited filters, no default values (using expressions), the query is structured in such a way that it only brings back static set of results and even then it probably won't work how I want it to.
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Report drill through
I've created two test reports - the first has the master data with a matrix containing teams with a count of all tickets for that team and the second has a similar matrix for test purposes. Both have the same parameter listing standard user teams. I've created a drillthrough on the master report on the team field in the matrix and set it to pass through the result to the second report as a parameter when the team name is clicked.
I can get this to work in preview through ssrs but when I upload the reports and try clicking a team name I get this error - The custom error module does not recognize this error (quite annoyingly logging me out each time too).
Both reports work independently when checked in HEAT and selecting parameter team names.
Are drillthroughs even possible before I invest more time? If so where could i be going wrong?
Thanks in advance
Chris
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What version of TSL does GoldMine 2018.1 use for email connections?
In December 2017, Microsoft announced that they are dropping support for TSL versions less than 1.2 on 1 March 2018.
What TSL version does GoldMine 2018.1 Email use and will this change in Office 365 effect how we are doing business?
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Windows 10 1709 hyper-v computers mit OSD
Hallo,
jemad schon windows 10 hyper-v Rechner mit DSM OSD aufgesetzt?
PXE Boot scheitert bei mir....
DHCP failed.
Phisyikalische Rechner funktionieren.
Jemand Tipps.
Danke
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Customized Reporting Issues
I need to create a customized report, but everything I try is not even remotely close or generates an error. I need to pull data in a single report selectable for day/week/month/quarter/year.
What I'm looking for is a report that shows which specific technician (by name) logged how may minutes in journal duration overall (as a sum only) for the time period requested - as well as how much time was logged for specific programs (by name) in Service Requests and Incidents, for the same time requested period.
dbo.Journal - CreatedBy (*The creator of the journal)
dbo.Journal - Duration
dbo.ServiceReq - Program (*This is a custom field)
dbo.ServiceReq - TotalTimeSpent
dbo.Incident - Program (*This is a custom field)
dbo.Incident - TotalTimeSpent
I'm at a loss. This is not my specialty. Can we bring back Crystal Reports now? :\
Can anyone provide assistance? It is greatly appreciated.
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A Timer Request
We want to log the time an analyst works on a given task. We want a simple Start Timer/Stop Timer action. I've looked at the build in Start Clock/Stop Clock actions but this seems to me to be based on a business calendar as used in Incidents and Changes. I don't see the relevance here with using Tasks. If someone has an answer for using built in Start/Stop clock, then I'm open. In the meantime, I've tried to create my own timer for my tasks.
Basically, I'm proposing a process (as below) that when the action, Start Timer is clicked, it automatically sets the TimerOn value to DateTime.Now. This is accomplished through the automatic action, TimeLog that uses the window below and setting the TimerOn value by using the following calculation:
import System
static def GetAttributeValue(ProjectTask):
Value = DateTime.Now
return Value
When the action, Stop Timer is clicked, it automatically sets the TimerOff value to DateTime.Now. This is accomplished using the same process as above, but now setting the TimerOff value using the same calculation.
The next automatic action, uses the same window and calculates the TimeLogged value using the following calculation:
import System
static def GetAttributeValue(ProjectTask):
DeltaTime = ProjectTask._TimerOff - ProjectTask._TimerOn
if TimeTaskTotal = 0:
TimeTaskTotal = DeltaTime
else:
TimeTaskTotal = TimeTaskTotal + DeltaTime
ProjectTask._TimerOn = 0
ProjectTask._TimerOff = 0
return TimeTaskTotal
So nothing is not working.
- When I click Start Timer, the action says run successful, but doesn't update my TimerOn value
- When I click Stop Timer, the action says run successful, but doesn't update my TimerOff or TimeLogged values
I created a couple of string attributes, strTimerOn and strTimerOff to try and debug the calculation, but they don't show any values when the actions are run.
My process logic seems plausible to me, yet the execution is failing. Anyone care to help?
My Project Task window
My Project Task process
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What order do Business Rules and Quick Actions fire on the same object.
If I have Business Rules and Quick Actions that both are used to complete a desired outcome on the same object, what is the order of execution?
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CRC Checksummen Fehler bei allen neuen Paketen
Hallo,
ich hab aktuell das Problem das jedes neue Paket oder jedes Paket das ich Revisioniere nach der Distribution sich
nicht installieren lässt. Da die Clients melden das die CRC-Checksumme ungültig ist. Das Paket scheint vollständig
distribuiert zu sein. Auch wenn ich das Paket im Depot lösche und neu Distribuieren lasse kommt wieder
die CRC Checksummen Meldung. Speicherplatz ist genug auf der Partition vorhanden.
Alle älteren und bereits distribuierten Pakete funktionieren weiterhin. Problem tritt nur bei neuen oder revisionierten Paketen an.
Distribution läuft über HTTPS. Die Außenstellen-Depots laden diese vom IIS herunter. Zertifikatsfehler liegt keiner vor.
Achja. Manuell ins Work Verzeichnis (Über gemapptes Netzlaufwerk) hinkopieren und dann ins Install Distribuieren lassen löst das Problem auch nicht.
Jemand ne Idee was ich machen könnte um das Problem zu beheben.
Gruß
Marco
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Update Parent with a the child RecId when the child is unlinked. Relationship is N:N Relationship
Hello Community, I am building out a process where I need to capture the recId of a child record on the parent when the child is unlinked.
The challenge is the relationship is a many to many.
Thanks
Paul B
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How to turn HTML off for ticket reminders when viewed in Service Desk?
Hello,
I am trying to figure out to to turn HTML off when viewing ticket updates in the Service Desk portal. I am running version 10.2.0.126 release 2016.2. When opening a ticket and clicking on a reminder the HTML code is visible. This is creating some confusion for my end users. Thanks
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Application used to display HTML based dialogs has stopped working: Upgrading Agent 9.6 to 2017.3
When running a scheduled task to upgrade my agent from 9.6 to 2017.3 I get this error.
Any ideas?
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DSM 7 (2017) automatic group population, computers
Is there a way to auto populate a group\OU based on the OU that computers are located in Active Directory? I'm looking for a way to create a similar structure to our Active Directory structure, and I know the current import tool is only a single import.
are there any options that would accomplish what I'm looking for?
thanks
Jason
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Remedy 9.x Upgrade broke Reports in Xtraction
Hello all.
I am new to this Product and I am not even sure this is the right forum.
A group in our company runs Xtraction and I have never seen this product before but it is an X86 version and it was installed around the end of 2014.
We just did an upgrade to Remedy 9.1 and now the users cannot get any Incident/Change/Problem reports to run.
User gets an error ..An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator.
Logs show this error over and over:
System.Data.SqlClient.SqlException (0x80131904): Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
at System.Data.SqlClient.SqlDataReader.TryHasMoreRows(Boolean& moreRows)
at System.Data.SqlClient.SqlDataReader.TryReadInternal(Boolean setTimeout, Boolean& more)
at System.Data.SqlClient.SqlDataReader.Read()
at System.Data.Common.DataAdapter.FillLoadDataRow(SchemaMapping mapping)
at System.Data.Common.DataAdapter.FillFromReader(DataSet dataset, DataTable datatable, String srcTable, DataReaderContainer dataReader, Int32 startRecord, Int32 maxRecords, DataColumn parentChapterColumn, Object parentChapterValue)
at System.Data.Common.DataAdapter.Fill(DataSet dataSet, String srcTable, IDataReader dataReader, Int32 startRecord, Int32 maxRecords)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet)
at 0.L.0(String , String , String , Int32 )
at 0.U.0(ListComponent )
at 0.U.GetDataXml(ListComponent component)
at SqlDataEngine.Services.Components.ListComponentService.GetDataXml(ListComponent component)
at Xtraction.Web.Services.SqlDataEngineWebService.GetListComponentData(ListComponent component)
Any help will be appreciated.
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