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How to archiving some of service desk ticket?

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Hi,

 

Our customer using Service Desk 2017.1 and  currently struggling with their schedule job action, on this case their auto close schedule doesn't work as it should be. it keeps showing an error: time out expired. After further investigation with support team, they suggested us to archiving all the tickets due to its database size and actually it works, the schedule are working to automatically close the new ticket. But we cannot archiving it all. All we need is only archiving some of the tickets then will check whether the schedule is running or not.

 

Does anybody here ever tried to modify the script form this document to archiving not all the ticket but only some of it?

Or does anybody ever experienced the same problem as our customer and have another solution?

Thank you for your attention and help

 

 

Best Regards,

Ammalia


LANDesk Agent deployment issues

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Greetings, new LANDesk admin here, question for the group.

 

What are the most common issues when deploying the LANDesk agent and only some machines are receiving it.  The failures might be related to how some of our machines don't seem to be allowing us to reach the administrative shares on the machines (C$, ADMIN$).  We are also seeing unpredictable responses when we do some NSLOOKUP commands on the troublesome machines so we are looking into possible DNS issues.  If you've rolled out LANDesk client and ran into issues with some of the windows machines in your environment, what did you have to do to fix them?  I don't want to have to install this manually.

 

Any advice or help is appreciated, cheers!

Filtering out Saturday and Sunday in Time to Resolve

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Hey Xtraction folks,

I've not spent a ton of time on this side of the house, but may start.

 

I need some help.  I've got a request to be able to filter out weekends from the "Time to Resolve (In Days)" field expression.  I know currently it just does a date difference between resolved and time opened, but I'm hoping someone can shed some light on doing this.  Or, better yet, if someone has successfully done so, helping a fellow community guy out. 

 

Thanks!

Jamie

Capture Image while windows is running

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Is there a way to capture an image windows XP machine while the machine is on.

Thanks

How to disable message "Applying installation manager policy" at startup

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Hi,

Is it possible to disable startup message "Applying installation manager policy..." ?

Thanks.

Nicolas.

update attributes in workflow

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In a service I use an 'Invoke Runbook' workflow action to update one of the service attribute lists via the Identity Director API. After this action, I use a 'Provide information' workflow action to select an attribute from this list.

The runbook works, but unfortunately the requester sees the 'old' attribute list. After aborting and requesting the service for the second time, the updated attribute list is visible.  The option 'Wait for Run Book to Finish' is checked.

How I can force an update of the attribute list during the workflow ?

 

My use case: I have a service to transport Automation Runbooks from Development to Production. When starting the service, the runbooks are updated in the attribute list. The requester selects the runbook from the list and the runbook is exported from Development and imported to Production.

 

Marcel Venema

Verhalten der DSMC nach Update auf 2017

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Hi @ all!

 

Seit dem Update auf 2017 fallen uns vermehrt - sagen wir mal unschöne - Verhaltensweisen der DSMC auf.

 

- Wenn man mehrere Policyinstanzen markiert fängt die DSMC erst mal ne Ewigkeit an zu laden. Je mehr Policies desto länger das Laden

- Wenn man in der Ansicht das Patchmanagement einblendet und etwas den Baum runter navigiert und markiert (z.B. Citrix -> Receiver)
und anschließend in der Softwarebibliothek die Patche durchsucht bleibt der Focus des Patchmanagements aktiv und man sieht z.B. nur die Patches des vorherigen auswahl (z.B. wie vorher Citrix Receiver)

- Nach lokaler Ausführung der Softwareinstallation (F7) gehen alle Supervisor-Rechte verloren und man muss die DSMC neu starten damit man überhaupt wieder damit arbeiten kann, sonnst kommt die Meldung

Warning (Module:esiConsoleExt, Severity:0x03): Error #-536598768:

Der angemeldete Benutzer darf die Aufgabe für das Object mit der ID 175 nicht ausführen, das Recht 'Lesen' (read) ist erforderlich.

The authenticated user is not authorized to perform this action on an object with ID 175, the right 'Read' (read) is required.

Sporadisch passiert das auch einfach mal so, mit F7 ist es zumindest bei uns reproduzierbar.

 

 

Kann das verhalten jemand bestätigen oder hat ggf. sogar einen Workaround?

Danke schon mal dafür :-)

Tile screen instead of desktop

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Hi,

 

We updated our vDisk from 10.1.400 to 10.2.0.500.

 

But when we start a session, the tile screen is displayed instead of the desktop.

 

We have configured the VDI machines to have %RESPFDIR%\PWRSTART.exe as shell in the registry.

 

How can I get the desktop sceen to be displayed when the session is started?


Clean install on server to existing database - HELP

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I'm doing a "clean" install onto my server: I deleted all related old GM files and registry entries. Now when I'm installing the "new" GM, in the installation dialog it is asking for the location of of the gm.ini and dbalias.ini files. Since this is a new clean install, those files don't exist. If I select Install to connect to a new database, it wants to create a new database and not connect to my existing database. Do I have to install and create a new dummy database then link to my existing database? I've done this before but don't recall having to jump through these hoops...

install-screen.PNG

DSM 2018.1 Alpha Version Available

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Ivanti DSM 2018.1enriches usability, cloud readiness, and Windows 10 upgrades

Join the alpha program, we’d love to hear from you

The alpha version of DSM 2018.1 is not intended for productive use, but solely for testing purposes. We are making this latest alpha release available here in the community six weeks before the actual release.

 

The alpha version of DSM 2018.1 can be downloaded here

Release notes Alpha can be downloaded here

 

Endpoint Management can get complex. The new version of DSM 2018.1 is packed with various usability and performance enhancements to make administration a breeze. Here just some of the highlights of this release:

 

Zero day support of Windows 10

Benefit from the latest and greatest Windows 10 version when you are ready to stage your inplace-upgrade, migration or deployment. DSM is providing zero day support of every new Windows 10 version.

 

Improved usability

DSM packaging and eScripts that you love, just got even better. Benefit from improved software tag handling and eScript command extensions to display custom maintenance timeframes. Accelerate remediation with improved log formats for easier and automated analysis of log files.

 

Cloud-ready

Embark on your journey to the cloud. DSM will officially support Amazon RDS with MS SQL server for the DSM database with version 2018.1.

 

Enhanced notifications
Wondering whether a change task has been transmitted to your endpoints? The DSM console provides you with alerts and notifications for change tasks and also improved visibility on property group levels. You can filter your own tasks in the “Infrastructure Task” view and benefit from automated updates.

Want to be an Alpha Tester?
This version is bursting with updates that will make managing your endpoints easier, incl. infrastructure changes, OSD enhancements,  Web UI Dashboard updates, and overall improved performance and stabilization. DSM 2018.1 is planned to release end of March.

If you are interested in participating in the Alpha Program, please contact us via this thread on the community. We’d love to hear from you.

 

New Features:

  • Improved SW-tag handling using type-aheads
  • "GetMaintenanceTimes" now works with custom time frames - New Command GetTimeTableTimes
  • Writing custom log file entries by a new WriteLogEntry command
  • Log format for Splunk interface allows easier automatic analysis by writing the current date in every line
  • CallScriptAs for scripting host using any account

 

Windows 10:

  • Every new version of Windows 10 is supported on day 0
  • Ability to stage Windows 10 in-place upgrades and usage of peer to peer functionality

 

Patch Management:

  • Make administration of DSM Patch Management easier by moving all Patch Management Settings into one place
  • Support Linux patching for CentOS and Ubuntu (via PatchLink add-on)

 

Web UI

  • New Dashboard capabilities – create your own dashboards in a BI like style

 

DSM Console:

  • The view "Infrastructure Task" now has a filter for my own tasks and auto refreshes
  • The "execute change" Task now shows a concluding message to confirm that it was successfully transmitted to the endpoint
  • Execution Attempts of software set components are now aggregated for the set
  • Ability to set the visibility option on the property group level (not only on the property definition level)

 

Infrastructure:

  • DSM 2018.1 officially supports SQL Server 2017
  • Fast package distribution to any depot so that packages will be available faster in any location
  • Possibility to configure the logfile path -> LogFilePath can now be overwritten in the registry
  • Possibility to define the unique identification order of clients (SMBIOS GUID, SID, MAC, FQDN)

 

OSD:

  • Possibility to change the OS flavor and language of an OS Setup File Package after its creation
  • Synchronization of computer properties before installing packages, so that dynamic group memberships can be built even for pre OS phase

 

Cloud:

  • Official support of Amazon RDS with MS SQL Server for DSMDB
  • Load balancing and scaling for BLS

Windows 10 1703&1709 unbarably slow remote control using LANDesk Remote Control

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LANDesk Management Console 9.6 SP3 running on Windows Server 2008R2.

 

We consistently have to fallback to other remote control methods to help users remotely on our team.  There seems to be no rhyme or reason this occurs.  The response time from a click can take up to 30seconds, I've seen it!

 

We have ran the remote control from various machines around the network, even from the main landesk server and the problem still exists.

 

This happens on hundreds of newly installed Windows 10 Enterprise 64bit machines.  This can happen on machines that are on the same subnet as the current remote management console as well.  We have removed the posibility that this is network related.  The computers in question are all gigabit connected, SSD/i7 desktops that perform excellently locally.

 

One noticable nuance is that this problem often occurs on computers that have graphics cards installed.  Nvidia or AMD seems to make no difference.

 

Has anyone else noticed these issues?

.NET framework version requirement for installed Ivanti server agent?

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Hello,

In my case: The server which needs to install agent necessary use .NET V.4.5.2 for the specific program.

so  I want to know..

 

Q: The agent will use .NET V.4.5.2 (existing) or download higher version to use?

Q: How can I check the agent that installed used what version of.NET?

 

 

Regards.

Loading Dashboards on Xtraction Start - login

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Am aware of how to log in with a URL and display the Dashboards with Cycle and Refresh etc.

 

But how to include the Username and PSW so it just goes straight through? Has anyone been able to figure this out.

upgrade serveur relay

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Hi,

I want to upgrade server which was only serveur Relay from v10.0.0.0 to 10.2.500.0.

And  Ivanti Workspace Control Upgrade Pack 10.2.500.0  don't want and return message:

UpgradeRelais.jpg

 

I also notice that on server which was Relay and have Agent only the Agent was upgrade, not the Relay.

 

Is Relay 10.0.0.0 works with 10.0.500.0 Agent ?

 

Thanks

Control Drop Down list content

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Hi all ,

 

if i want to control what content to show or hide based on logged-in User !

 

how can i do this ?

 

Thanks


Can't push from STG to UAT / Failed to execute due to Unable to retrieve metadata from stg-Service Desk due to System.Web.Services.Protocols.SoapException:

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The following Error in OpsConsole Application appears when we attempt to push from STG into UAT on 2017.2.1.

 

Failed with the error message:

 

Failed to execute due to Unable to retrieve metadata from stg- Service Desk due to System.Web.Services.Protocols.SoapException: Die Anforderung konnte vom Server nicht verarbeitet werden. ---> System.Exception: The data in table FRS_CIComponent exceeds the limited 100000 records bei SaaS.WebUI.Services.MultiInstanceManager.GetTenantMetadata(HashSet`1 dataFlags) --- Ende der internen Ausnahmestapelüberwachung ---

 

2018-02-26_08-39-56.png

Application Control for Developers

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Curious how everyone manages developers access with Application Management?

 

 

For my environment, we have restricted everyone from the local administrator access and individually grant elevates access per apps/task/service.  This method help secure our environment but produces more support toward developers access and their requirements.

 

 

Does anyone in your environment grant developers local admin access but then restrict what they cannot elevate?  Or what other ways options do you employ?

 

 

Thanks,

Quoc

Write access to C:\Program Files\\ with Application Managment

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One of our software developer needs the ability to update files in an application folder under C:\Program Files.  How can I grant Modify access to a specific folder under C:\Program Files?

 

Seems like folder under C:\Program Files is protected with Application Management

 

Thanks,

Q

Trusted Vendor Certificate Chain - trusting CA certs

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Can a certificate chain be used to trust vendor certificates? That is, can we add the Issuing CA to the Trusted Vendors list and trust any certificate issued by the CA?

 

The use case is internally developed code - rather than adding individual certificates to the Trusted Vendors list, is it possible to trust the Issuing CA instead?

 

In my testing, it looks to me that the answer is no, but I wanted to confirm and perhaps understand why this isn't possible today.

Connection Error: No supported Management Center found. Has anyone else seen this?

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I am using the AppSense Application Manager Console 8.8.SP1, on a Win7 PC, with Application Manager Agent 8.8SP1 installed. We have an established AppSense configuration set and is accessible by other people no problem. When I try to open a configuration from the Management Center I get the error below

 

I can ping the Management Server, I have enough rights to connect and have done basic troubleshooting, and couldnt find much on here, or on Google for this error.

 

Can anyone help?

 

Capture.PNG

 

Thanks

Simon

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