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Sage 300, process or group rule?

February 28, 2018, 1:21 pm
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Hi again!

 

I worked with Appsense support on a product called SAGE 300. However, the support rep is still looking at the the log files.

 

This application is somewhat unique because everything runs off the server:

 

\\server.name\XX\Sage 300 erp\runtime\accpac.exe

 

We have a group for Sage 300 because there are so many users. Therefore, my questions should I look into creating a group or process rule?

 

Under allowed items I am allowing the following:

 

*.dll  - allow untrusted owner

*.exe - allow untrusted owner

 

folders:

\\server name\xx\sage 300 erp\runtime - allow untrusted owner

 

I can also add user privileges if needed.

 

Checking rules analyzer - the main executable - accpac.exe is still being denied along with many DLL files.

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Custom Query to see the last successful patch installation date (clean/repair)?

May 23, 2014, 11:52 am
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Hello all,

 

Trying to create a custom query to see the last successful patch installation date. What I mean by this is if you go to a machine and go to "Security and Patch Information"  then go to "Clean/repair History"  you'll see the last repair/install of a patch and the date. I'd like to create a query that will show me this.

 

 

So far all I've come up with is this:

 

 

"Computer"."Patch and Compliance Definitions"."Patch Install Date"  >  "GetDate() -31"

 

 

Which only shows me ones that HAVE updated in the past 31 days. Reversing the greater than sign actually gives me no results (EDIT: technically it gives some, I was also sorting by OS which originally gave me none), and I couldn't figure out a way to properly reverse things -- There are even some machines with nothing in the clean/repair log, which I expected to show. So, clearly something's a bit off with my thinking, and I can't figure out what it might be.

 

 

Also, in a means of sorting things, I'd like them sorted by date order. I tried adding in the same parameter (Patch Install Date) and sorting by that, but what it wound up doing was creating a seperate entry for each patch that was installed (so three patches installed means the machine was listed three times).

 

Any help in these areas would be greatly appreciated, though obviously the actualy query is more important than the sorting.

 

Thanks in advance!

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Days since successful patch

March 1, 2018, 9:14 am
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Has anyone had success in creating a job that can return how many days have passed since a machine had a successful patch. This data is available on the individual machine's security and patch information, however I would like to be able to see this for ALL devices.

 

If anyone has experience in this question I would welcome any advice. Could be data analytics, or a report if necessary.

 

Thanks everyone!

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Powershell Software Distribution always return code 0

April 17, 2013, 2:00 am
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Hello,

 

I work actualy with Landesk 9.0 SP3.

 

I want to deploy on some computer a powershell script and I want to take the exit code from powershell as return code for the déployment on the computer.

 

As prove of concept I tested with a file test.ps1 :

exit (1)

 

As I déploy this on my computer, it return always 0.

(the deployment went well)

And that's true, the script was executed on my computer.

 

I don't want this result, I want an error on the distribution result.

 

How is it possible ?

 

Thank's

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Calculation for DateTime Field from Incident to Problem

February 22, 2018, 11:11 am
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In my Incident workflow, I have a 'Create Problem from Incident' action, and then an automatic action to create a problem, with certain fields being populated from attributes within the Incident.

Everything is working for the text fields using value types, but I am having some difficulty populating a DateTime from another DateTime.

 

This is my current calculation:

import System

static def GetAttributeValue(Problem):

     Value = Problem.IncidentProblems.Incident._INTimeOfRestoration

     return Value

 

That gives the error: "'Touchpaper.Framework.Data.DataObjectListProxy.Incident' not found"

But all my text values I am able to pull from the Problem.IncidentProblems.Incident collection.

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MS18-02-W10_INTL causing multiple reboots

February 22, 2018, 11:04 am
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Is anyone else having issues with the detection logic for this months Windows 10 patches?

 

I continue to get the same error on a couple machines: Registry key 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~16299.248.1.17', value 'CurrentState', contents '64' should contain '112'

 

The machine just continually attempts to patch, say's it was successful, asks for a reboot, but the detection doesn't go away.

 

I found this article: https://support.microsoft.com/en-us/help/4074588/windows-10-update-kb4074588

stating:

Even though the update was successfully installed, Windows Update incorrectly reports that the update failed to install. Select Check for Updates to confirm that there are no additional updates available.

You can also type About your PCin the search box on the taskbar to confirm that your device is using the expected OS build.

Microsoft is working on a resolution and will provide an update in an upcoming release.

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CI Manufacturer affects the Model List

February 26, 2018, 3:44 pm
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Hi Everyone,

 

We are adding several drop down menus such as Manufacturer and Model. From our previous asset management system, whenever we pick a manufacturer from the drop down window, it affects the model drop down menu and lists only the models for a particular manufacturer. How can this be done through Ivanti?

 

Thanks,

John

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Windows 10 slow connections

January 11, 2017, 9:28 am
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We are starting to upgrade to Windows 10.  When we remote connect to the Winodows 10 boxes the connection is really slow.  When you send the cont. alt delete command it takes about about minute for it to show the login.  The user see it right away.  Another example is if you are using Window Eplorer to browse to a location it will take about 20-30 seconds to show what you are typing. We do not have any issues with our Windows 7 boxes.    We are set to optize for for fastest connection (LAN).  Has anyone else had this issue?  we are on landesk 9.60.2.48  sp3.  Any help would be appreciated.

 

thanks

Kathy

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Windows 10 build version

March 1, 2018, 12:31 pm
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Version: Landesk Management Suite 2016 Ver. 10.1.0.168

 

I'm looking through the inventory of the windows 10 machine and I can't find any item that identifies the build number, is that not in the inventory scans? if not can it be added as a custom field?

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CI export had incorrect or out dated info

March 1, 2018, 12:26 pm
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We have to export a list of computers for our finance department every month and everytime we do it is missing information in the department field or it has old information that I cannot find when I go into the computer details. Does anyone know to fix this?

We are using Ivanti Service Manager 2017.3.0.30256

 

Thank you,

Jennifer

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Creating new "Print Incident" Report

February 14, 2018, 11:41 am
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We have an on-premise installation of ISM and we added additional fields to the Incident and wanted to show them on the "Print Incident" Report.  I copied the default "IncidentMain.RDL" and instead of using the Shared Report Data Source, I built my own using LocalHost and the HEATSM database which has worked for other Reports I have built. 

 

I am getting the following error when I try to replace the original Report Template with a new template, so the Parameters are unchanged.

"Error in Setting parameter values for the report"

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When user cancels a task, details aren't part of email

March 1, 2018, 3:34 pm
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When a user cancels a task, a pop up message asks for details.

 

After that is filled out and the user submits it, an email is generated to the owner of the incident indicating task has been cancelled.

 

The notes entered in the pop up box are not part of the email.

 

this happens when you are not the owner of the ticket, and trying to take the ownership of the ticket and cancel the task.  The notes entered in the pop up box are not part of the email.

However, if you are the owner of the ticket and you cancel the ticket, you'll see the notes entered in the pop up box as part of the email.

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Disable Cipher Suite

March 1, 2018, 7:09 pm
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Hi

 

We have been alerted that our CSA is showing as running vulnerable cipher suites as below by an external scanning tool, and been asked if we can exclude them.

 

Can anyone advise how to go about this or if we can change an ssl config file on the device itself. It is running the latest OS version.

 

TLS_EDCH_anon_WITH_AES_256_CBC_SHA(0xc019)

TLS_EDCH_anon_WITH_AES_128_CBC_SHA(0xc018)

 

thanks

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Export To Excel Functionality

March 1, 2018, 2:16 pm
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Why can I only use the Export to Excel function when I am in edit mode of a saved search.

Can I not export to excel a saved search without editing it first?

 

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ivanti workspace - Trace registry changes

March 1, 2018, 11:12 pm
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After upgrading from RES Workspace 9.10.2.0 SR2 to ivanti workspace 10.2.500.0 we are unable to trace registry changes.
The following message appears:

 

 

Thank you for your help

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Internal Server Error Server Response: Could not read value for attribute 'ConfigItemGroups' of class type 'Config.ConfigItem' because it is a query only attribute. Query only attributes may be used for query joins but do not return values.

March 1, 2018, 3:35 pm
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Hi Everyone,

 

I was testing Workspaces(BridgeIT) and whenever I click on "ADD PRINTER" from Asset Manager I get this error "Internal Server Error Server Response: Could not read value for attribute 'ConfigItemGroups' of class type 'Config.ConfigItem' because it is a query only attribute. Query only attributes may be used for query joins but do not return values."

 

Any thoughts?

 

Thanks,

JVO

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EMSS 8.5.0.2 Update 2 release date?

November 8, 2017, 8:18 am
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On the EMSS compatibility with Windows 10, it was noted update 2 was to be released already.  I am unable to upgrade to this version, and I have 1709 Windows 10 machines ready for deployment, except I cannot install the HEAT agent.  Is there an ETA on the release date of U2? I know the matrix said it was to have been release on the 17th of last month.

 

Thanks

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Unable to use remote control on core server console

December 12, 2017, 8:05 pm
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Hi All,

 

Was wondering why does this error happen:

 

We're unable to use the remote control features on the Core Server Console even though the device is online. Then we tried to using the remote console to remote control to the device and it works. Any idea why cant the core server console cant remote control but the remote console are able to remote to the device? What should I do? (I've tried rebooting the core server but still wont work)

 

Lonpac RC issues.jpg

 

Thanks

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What is the best way to create a Read Only Role which will give an auditor (End User) Read Only Access to the whole IT Database (LANDesk v2016.3)

February 27, 2018, 12:33 am
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I have created a Analyst Role called 'Auditor RO' - is there a quick way of setting the read only permissions to the whole IT database.

Also, the auditor would need to retain their end user role to be able to raise Incident and Requests (on the Service Catalogue).

Any help or advice is appreciated.

 

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Performance replying to emails in the Journal object from within an Incident

March 2, 2018, 7:26 am
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When replying to emails with history from the Journal Related Objects object in incident is very slow.  20+ seconds to open, and 10+ seconds to reply. 

I investigated using the performance tuning steps and new indexes were created but performance hasn't changed.  I am curious if others have experienced this problem and have any suggestions?

 

Thanks!

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