Stop/Start Clock Attribute?

April 25, 2018, 11:21 am

≫ Next: Agent in subnet can not "connect"

≪ Previous: Modify Change Lifecycle ITSM

Hey ServiceDesk Pals,

Correct me if i'm wrong, but isn't there an "Stop/Start Clock" Attribute that you are able to pull to determine the amount of time a record it took to resolve (min)?

Currently I would like to run a report on incidents that have been closed within a hour, but the incidents that were in a pending status need to have the clocked stopped then started back up after leaving that pending state. I have the process designed to stop the clock and start the clock, but I'm not sure which attribute this is to pull from? Is this possible?

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Agent in subnet can not "connect"

April 12, 2018, 7:45 am

≫ Next: CI Service Filter

≪ Previous: Stop/Start Clock Attribute?

Hello everyone,

i have installed a test installation of Ivanti Endpoint manager. The Setup and everything worked fine.

I created a task to deploy the agent, and it worked. In the same subnet the devices are shown as connected.

Though, devices in a different subnet are shown as not connected. The Connection is available, because the pushed agent installation succeeded and i can Ping the device and take remote control (from the Ivanti Console), and so on.

It even recognized the Change of my IP Adress. But it is always shown as not connected. (see the screenshot below)

Edit: Firewall and Antivirus are completely disabled on bot devices. (Core Server and Notebook in different Subnet)

I searched, but haven't found anything in the Forum or in google.

I hope anyone can help me with this issue.

Thanks

Max

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CI Service Filter

March 29, 2018, 3:46 am

≫ Next: Can we place queries in datamodeleditor to extract the required data?

≪ Previous: Agent in subnet can not "connect"

Hi all

We have a Business object for CI.Service which has all of our services listed regardless of Status - Operational, disposed etc.

We then link the Change/Incident/Problem to the relevant service.

The selection is currently showing all Services however I'd like to filter it so it only shows the ones with "Operational" as the Status.

I'm not sure how I apply this filter, whether its in the change/incident/problem module or the Service module itself.

Many thanks

Dan

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Can we place queries in datamodeleditor to extract the required data?

April 26, 2018, 2:59 am

≫ Next: 已安装windows agent的客户端在外网环境下无法连接至服务器

≪ Previous: CI Service Filter

As of now, what i know is: after connecting to database we can create view and add table which belongs to that database. We can pull the columns(all/any) using Database lookup. Also we can use filters to filter data from the table which we created. Is there any alternate way like placing SQL query and extracting the required data instead of using filters?

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已安装windows agent的客户端在外网环境下无法连接至服务器

April 25, 2018, 12:18 am

≫ Next: SQL server sizing for hosting 11k users personalization database

≪ Previous: Can we place queries in datamodeleditor to extract the required data?

你好,

我们使用的是ivanti管理控制台10.1.10.287，并将windows agent客户端安装在不同品牌和型号的计算机和台式机上。

已安装windows agent的客户端（是在外网环境下手动安装的）在外网环境下无法连接至服务器，服务器端无法收集其硬件和软件安装列表信息。

还请问下有什么方法可以解决该问题，谢谢。

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SQL server sizing for hosting 11k users personalization database

April 26, 2018, 3:36 am

≫ Next: HEAT UAT Database Issue

≪ Previous: 已安装windows agent的客户端在外网环境下无法连接至服务器

Hi to all, have anyone experience with SQL server sizing for 11 thousand users for personalization database v10? I know, that it depends on number of requests and size of personalized profile, but there is no recommendation for that. What is for our database guys important is CPU, RAM and IOPS of MS SQL server (not Personalization server). We are thinking about full personalization of terminal server profiles (windows server 2016), avarage size of profile is up to 10MB.

Thanks,

Jakub

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HEAT UAT Database Issue

April 20, 2018, 1:57 am

≫ Next: Password expiring prompt

≪ Previous: SQL server sizing for hosting 11k users personalization database

Hi all,

We're having an issue at the moment following a Database refresh on our UAT environment.

We have a call outstanding but I thought I'd ask the forum to see if anyone else has had the same issue.

Steps taken:

Back up taken of Prod Application Database and restored into the STG environment successfully.
Back up then taken of STG to remove email listener settings and restored to the UAT app database
Log on unavailable in UAT DB – error message is ‘Access Denied’. DB can be seen by the server as it is presenting the log on screen
Prod back up then restored to UAT including email listener being on – the email service on UAT server has been disabled to stop the application looking in the Prod mailbox and logging calls in UAT incorrectly
Same issue with log on applies to UAT with refresh straight from Prod
All server application services and ISS Services have been restarted on UAT server after all DB restores
Another Prod backup was taken at a later date than that of the one restored into STG and put straight into UAT – same issue with log on applies
A back up of the UAT DB was taken one calendar week before the refresh that has worked in STG and not in UAT. This back up that is solely of the UAT DB can be restored to make the UAT application work, however this does not contain the relevant data or config settings that are applied in the Prod or STG
Local Admin account also fails to log onto Application – even running script on the DB to set the password to a generic log on does not allow access
All user accounts do not have access

Does anyone happen to know the specific tables in the DB that store the user accounts or log ons etc. as we might be able to strip these out of the working old version of UAT and into the new one as a trial.

Any help or advice would be appreciated.

Many thanks

Dan

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Password expiring prompt

April 26, 2018, 4:09 am

≫ Next: Windows 10 Inplace upgrade, Pakete auf Reinstall und "The network path was not found"

≪ Previous: HEAT UAT Database Issue

Has anyone managed to use any of the AppSense products to prompt users when the password will expire based on the parameters set

For example 14 days before

I know it can be done via GPO but i am looking at other options

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Windows 10 Inplace upgrade, Pakete auf Reinstall und "The network path was not found"

April 17, 2018, 4:57 am

≫ Next: Löschen alter Revisionen, bereinigen von depot

≪ Previous: Password expiring prompt

Hallo zusammen,

ich teste gerade mit der Windows 10-Installation sowie Inplace Upgrades. Soweit läuft schon mal alles. :-)

Ich habe ein paar Skripte, die nach einem Inplace upgrade über den Befehl "MarkPackageAsNotInstalled" und dem entsprechenden Software-Tag dann auf Neuinstallation gestellt werden. Auch das funktioniert - im Prinzip.

Allerdings erhalte ich dann öfters die Fehlermeldung

Could not make files available for job InstallJob:PolicyInstance.xxxx. Reported error is 'The network path was not found. (0x00000035)'.

Ich denke mal, das liegt daran, dass der Service Installer losläuft, während Windows noch beim Starten fertig konfiguriert wird. Da das Upgrade auch die Treiber migriert, könnte es gut sein, dass die Netzwerk einen neuen Treiber erhält und somit die Verbindung verliert.

Jetzt ist das in der Regel nicht weiter schlimm, im Moment verteile ich so gut wie keine Pakete, so dass auch kein weiterer Neustart des Rechners durchgeführt wird. Aber wenn das System später mal so weit wäre, dann wäre ja eh die Pakete aktuell und es würden das Inplace upgrade sowie alle durch das entsprechende Software-Tag zurückgesetzten Pakete eingespielt werden. Aber das würde dann nicht direkt im Anschluss geschehen.

Eine Idee wäre, den Start des Runtime Service zu verzögern, aber das würde dann ja alle Installationen treffen. Aktuell ist der Standard-Wert 0s eingetragen.

Wie handhabt Ihr das?

Gruß

Nils

Ach ja: Windows 10 Enterprise x64 1607, 1703 und 1709/1709.1 unter DSM 2018.1

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Löschen alter Revisionen, bereinigen von depot

April 26, 2018, 12:03 am

≫ Next: Velocity Console

≪ Previous: Windows 10 Inplace upgrade, Pakete auf Reinstall und "The network path was not found"

Hallo,

Ich habe seit der installation des APM Modul massive Platzprobleme. Zwar wurde durch entfernen des classic PM mein Management Point gut bereinigt, aber meine Depots sind weiterhin voll und leider kann ich auch auf einige keinen weiteren Speicherplatz freigeben. Jetzt wollte ich mal einige alte Pakete + Revisionen Löschen was nicht möglich ist da er mir hier ne meldung gibt das das Paket noch benötigt wird. Was allerdings nicht sein kann da ich alle Software Policies rausgenommen habe. Falls jemand einen Ratschlag hat bitte melden Danke.

Wir verwenden die Version 2016.2 R2. Mir wäre auch damit geholfen wenn mir jemand sagen könnte wo ich die entsprechenden Logfiles finden würde.

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Velocity Console

April 26, 2018, 5:21 am

≫ Next: Automate adding members to a contact group

≪ Previous: Löschen alter Revisionen, bereinigen von depot

Hello,

is it possible to set up the User Interface of Velocity Console to English?

Thanks!

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Automate adding members to a contact group

March 21, 2018, 1:11 pm

≫ Next: How Do I Use An Update Block To Override The Default Owner Team

≪ Previous: Velocity Console

I have related a specific contact group a service request via a quick action. As a second action I want to add members to that same group based on loginID's that are in hidden fields on the Service Request. The Contact group gets related, but the members are not added. See attachment.

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How Do I Use An Update Block To Override The Default Owner Team

April 26, 2018, 5:30 am

≫ Next: Windows 10 1709 - Ivanti DC 5.1.1 and UMFD-0 FontDriverHost

≪ Previous: Automate adding members to a contact group

I created a request offering. Upon submission via Self-Service it is assigned to team Service Desk and owner is blank. HEAT documentation states "The default owner team for service requests created from the Self-Service Portal is Service Desk, while the default owner and owner team for service requests created from Ivanti Service Manager is the login name and team of the logged-in user."

I want to override the defaults at the time of creation instead of having to change it manually post-creation. I tried adding an update block to the workflow and provided values for team and owner. The update is ignored.