Building an automation process parsing fields from an email to generate a Service Request. One of the fields is the Login ID but need to translate it to the RecID to populate the Profile Link (Contact Link) field on the Service Request.
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What expression can I use in the Employee Object Quick Action to translate the LoginID to the RecID?
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CBA 8 X509 operation : Unable to contact the remote agent.
I try to deploy the full agent to a win7 client. Task return error code 1081
failed -- An error occurred while copying the agent software.
then I checked on the client access ip\C$ it's created folder &ldcfg& but the folder is empty.
and check raxfer.log see an error --- CBA 8 X509 operation : -2147481845 (8000070b8u) : Unable to contact the remote agent.
Thu, 22 Mar 2018 15:32:16 TIS-5LFS362 vulscan.exe /rebootifneeded /useAlternateRebootBehavior /taskid=10 returned rebootCode = -2147482239 and rebootExitCode = 1409
Thu, 22 Mar 2018 15:32:16 [Operation failed] RemoteExecute, cmd /c if not exist C:\$ldcfg$ mkdir C:\$ldcfg$
CBA 8 X509 operation : -2147481845 (8000070b8u) : Unable to contact the remote agent.
NT File Sharing : 1222 (4c68u) : The network is not present or not started.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
NT File Sharing : 53 (358u) : The network path was not found.
Secure Shell : 1805 (70d8u) : An unspecified error in the protocol occured.
Thu, 22 Mar 2018 15:32:16 TIS-5LFS362 Done: retCode=-1 mStatus=4 mRetCode=1081
Thu, 22 Mar 2018 15:32:16 Task complete, status 7
What should I check to solve this problem?
Thank you.
Jira T.
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Problems trying to run powershell command "Import-StartLayout" from Endpoint Manager task
I'm working on getting our Windows 10 image ready for provisioning. Per documentation around the Internet you generate an xml file and run the Import-StartLayout command to import it. Whenever I try to run it via a provisioning task I get the following error:
The term 'Import-StartLayout' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
If I run this manually as myself or as Local System from a powershell prompt it works fine. But when it runs through any Endpoint Manager task it fails with this error. I found someone having a similar issue here Run powershell and DISM in OS provisioning but when I try the steps listed here I can't get past this error. I've tried running the command directly as a provisioning task, creating a distribution package as a powershell or batch script, and running the task as Local System, a domain admin user, or the currently logged in user. I've also tried adding the Import-Module StartLayout listed in the bottom comment and that also doesn't work. I'm at a loss at this point on what to do there. Is there something about running Powershell scripts via Endpoint Manager here that I am missing? I've tried this on Windows 10 1703 and 1709 and both do this. We are running Endpoint Manager 2016.3.
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Can a Dashboard part return search results for more than one type of Business Object?
(i.e. a Saved Search that can return Incidents, Service Requests and Tasks in one table/dashboard part)
Is the above possible and has anyone managed to do this?
Thanks in advance,
Adrian
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Patchmanagement über Mobiles Internet deak.
Gibt es eine Möglichkeit den Patchmanagement über Mobiles Internet zu deaktivieren und zugleich das Installieren von Software zu ermöglichen?
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Re-open Service Request
Someone accidentally closed a Service Request before a Task was closed... how do I do the following
1. re-open this service request to close out the associated task
2. stop this from happening, Incidents are not able to be closed when a task is pending, how can I apply this logic to a service request?
Found the answer to 2 - How to prevent Service Requests from being fulfilled if there are outstanding Tasks
Clik here to view.
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HEAT UAT Database Issue
Hi all,
We're having an issue at the moment following a Database refresh on our UAT environment.
We have a call outstanding but I thought I'd ask the forum to see if anyone else has had the same issue.
Steps taken:
- Back up taken of Prod Application Database and restored into the STG environment successfully.
- Back up then taken of STG to remove email listener settings and restored to the UAT app database
- Log on unavailable in UAT DB – error message is ‘Access Denied’. DB can be seen by the server as it is presenting the log on screen
- Prod back up then restored to UAT including email listener being on – the email service on UAT server has been disabled to stop the application looking in the Prod mailbox and logging calls in UAT incorrectly
- Same issue with log on applies to UAT with refresh straight from Prod
- All server application services and ISS Services have been restarted on UAT server after all DB restores
- Another Prod backup was taken at a later date than that of the one restored into STG and put straight into UAT – same issue with log on applies
- A back up of the UAT DB was taken one calendar week before the refresh that has worked in STG and not in UAT. This back up that is solely of the UAT DB can be restored to make the UAT application work, however this does not contain the relevant data or config settings that are applied in the Prod or STG
- Local Admin account also fails to log onto Application – even running script on the DB to set the password to a generic log on does not allow access
- All user accounts do not have access
Does anyone happen to know the specific tables in the DB that store the user accounts or log ons etc. as we might be able to strip these out of the working old version of UAT and into the new one as a trial.
Any help or advice would be appreciated.
Many thanks
Dan
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Personalization Failing - "The data is invalid"
Hello all,
We're seeing an issue with some user's personalization sync down (or up for that matter) failing. Pulling the EmTraceLog for the affected users, I get the following information when looking at the failed sync:
Image may be NSFW.
Clik here to view.
Has anyone encountered this error before for failed syncs? This error comes from an application personalization sync. When it comes to windows personalization sync down failing, it's a bit of a different error message, but the same code:
Image may be NSFW.
Clik here to view.
If anyone has seen this error before in their environment and fixed it, let me know what you did. If it's something that requires a support ticket, I can certainly do that as well, but figured that I would ask the community first. Thanks!
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Heat 2015.2 how to change order of service catalog categories
I tested how to change order of service catalog categories in staging. They are alphabetical order. Can they just be changed at random, or will I have to mark them 1,2,3 so they will appear in the order I want them.
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LDAP/Employees - How have you handled LoginID changes?
Good day!
We are preparing for a full rollout and recently began exploring a full LDAP integration of all employees. The short story is that we allow LoginID changes when people marry, divorce, etc... Our Employee number is our unique value for personnel.
LDAP was creating new employee records for the new login ids which meant duplicate employee numbers. We changed LDAP to match on the employee number instead.
LDAP has a checkbox to overwrite the LoginID but I have been warned about losing "history" and "assignments" for people since most screens, lists, etc use the CurrentUserLoginID.
From Support:
LoginID and PrimaryEmail are the two unique fields used to identify Employees. If you change the LoginID in the Employee record you risk losing all their 'history' (all old Incidents, email. notes, etc) as it will be treated as a new Employee. This is why it is not updated automatically.
There is a setting to copy over the LoginID also, its the 'Override Employee Login (Warning: Employee will no longer be able to view existing assigned records like incidents, tasks etc)' checkbox on the mapping page.
If the Employee is not the Owner of any Incidents, Tasks, Service Requests, etc then changing the LoginID is not that tricky. They have no history to lose.
If the Employee DOES own Incidents, Tasks, etc then those will need to be re-assigned to the new owner (new LoginID), which can be tricky but can be done.
Checking the checkbox to 'Override Employee Login...' will do every record with a new LoginID in the LDAP import - so be careful doing this, and be prepared to re-assign Incidents, etc to a new LoginID should one of them get changed. Their old Incidents will no longer show on Searches or grids as most of those Searches use CurrentLoginID() or similar function.
Looking for your creative solutions to deal with LoginID changes... Thanks - Mark.
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"Download pending" status in Portal Manager after Windows suspends.
Hi, the reason of this thread is the following.
I use Ivanti Portal Manager in a lot of computers in my organization. When I start Windows and try to install any software from Portal Manager, it works fine. But after the computers get suspended (and resumed), locked or just used for other things for a couple hours, the Portal Manager stops working ok.
When any user try to install a software, the progress bar in the Portal stays in "Download pending" forever, at the moment the only solution I've found was restart the computer, but is not practical at all for the user...
I've tried restarting manually the Ivanti services but doesn't work, and looked for similar posts in the community but doesn't found anyone reporting the same problem, which is weird.
Ivanti 2017 v3.
Windows 8.1, 10
Let me know if I can help adding any other info.
Thanks in advance!
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Ivanti Service Desk Integrations
I would like to know the methods or types of integrations that can be done with Ivanti Service Desk (Through Web Services and Events). And how these integrations can be done.
We have some requirements to use both Web Services to Send/Receive data.
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Can xtraction manage office 365 licenses?
we currently have an xtraction license but aren't using it, my VP is asking me about a simple UI using xtraction for managing 365 and AD licenses? Is possible and if so, any thing to point me in that direction?
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Service Catalog workflow design template
Service Catalog Process Leads/Managers/Owners -
Looking for a template that anyone may have used when designing workflows for service catalog. Or maybe you just use Visio? Or is there a way to extract workflows from Plan Request Fulfillment tab?
Any info would be helpful.
Thanks!
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Move Service Desk
I currently work at an Educational Institution that uses Service Desk 7.7.1. I was told that this version is no longer supported and I am looking to upgrade. Since we have moved to a fully virtualized environment over the past 4 years, I would like to not only upgrade Service Desk, but upgrade the servers themselves. Since spinning up virtual machines is so quick and simple, I would like to setup an entirely new set of servers, Install the latest version of Service Desk and migrate, but all of the documentation points to an in place upgrade and I want to be sure of the correct steps. Our current environment is as follows:
Application Server -- Windows 2008R2
SQL Server -- Windows 2008R2/ SQL 2008R2
Web Server 2012 R2
I would like to spin up 2 new Windows 2016 servers for the App and Web Servers as well as migrate the database to an SQL cluster I created last year (2012R2/ SQL 2016).
I should also point out that we have the LANDESK Core product, which I upgraded in a similar fashion last year, that Service Desk already imports data from. I tested pointing the Service Desk to the new LD Core database and did a test import successfully. Any help or suggestions would be appreciated.
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Setting dropdown based on RaiseUser atribute
I work for a school district and we have different SLA based on staff or student. Normally we can set the IncidentUrgency of the user's ticket based on the Template we assign on the Dashboard link. I am working on a web form that our staff can use to Proxy a ticket for a student or another staff member. For this window I was hoping to be able to use a calculation that would set the Urgency based on the RaiseUser's EmployeeType. I placed the fallowing calculation on the window and have it set to "Before Save" but it is not updating the Urgency drop-down when the ticket is created. The dependence is RaiseUser. I have also tried setting the RaiseUser field on the window to "Is calculate on change".
import System
static def GetAttributeValue(Incident):
Urgency = "Medium"
if Incident.RaiseUser._EmployeeType == 's':
Urgency = "Critical"
return Incident.GetNamedObject("IncidentManagement._IncidentUrgency", Urgency)
When I test the calculation against an existing ticket I get the correct value back.
Any help would be appreciated.
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Avalanche Wavelink | HoneyWell CT60 | Android GMS 7.1.1
Hi everyone,
I've having a lot of problems with pushing out an update with Wavelink on my Honeywell CT60 device. I can get it to populate the notification, but when i try to launch the download\install.
I'm getting the error "There was a problem parsing the package"
I've checked Manifest URL is correct, I can sideload the application manually so I know the .apk itself works.
With the CT60 is there some kind of measured network connectivity that's preventing a full download of the .apk?
Are there logs with wavelink stored on the device itself that I can view try figure this out.
Thanks
Clik here to view.
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DSM 2016.1.1 -> DSMWeb seit kurzem laufen u.a. "Report Drucken" und "Historische Daten anzeigen" nicht mehr
DSM 2016.1.1 -> DSMWeb seit kurzem laufen u.a. "Report Drucken" und "Historische Daten anzeigen" nicht mehr:
Image may be NSFW.
Clik here to view.
Image may be NSFW.
Clik here to view.
Wer kann (noch) helfen?
(Bitte Workaround ohne Empfehlung auf DSM 2018.1 zu gehen)
VG
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_consolidate_ Ordner nach Revision
Hiho,
was genau hat es denn mit diesem _consolidate_ Ordner auf sich?
Ich hab nur ein Treiberpaket aktualisiert sprich rev. angelegt und das extern$ verzeichnis aktualisiert und nun seh ich das enteo diesen neuen Ordner angelegt hat in dem die ganzen alten Treiber vor der Revision drin sind.
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Velocity Console
Hello,
is it possible to set up the User Interface of Velocity Console to English?
Thanks!
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