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Issue shortening the existing Incident Summary (Subject) field

May 25, 2018, 8:20 am
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We are a couple of weeks into our go-live and my boss has asked me to shorten the length of the summary field.  Our Help Desk staff is trying to write a novel in there!  So, when I tried to shorten the field length of the Subject field on the Incident BO, I get the following message:

 

"Unable to alter column Subject due to Data access error.  String or binary data would be truncated.  The statement has been terminated."

 

i initially though this was due to the fact that there was data in those fields way over the shortened amount.  I edited all the Subject values in SQL so they were all under the new value and I am still getting the same error.  The following SQL query comes back with no results:

 

SELECT [IncidentNumber]      ,[Status]      ,[Subject]      ,LEN(Subject)  FROM [IvantiSM-STG].[dbo].[Incident]  WHERE LEN(Subject) > 45

 

What am I missing here?

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end of life of service desk 2017

June 8, 2018, 8:05 am
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Hye, where i can to look for information on end of life Service Desk 2017?

Thank's a lot

Thierry

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cooler

June 8, 2018, 2:10 pm
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MarkPackageAsNotInstalled funktioniert nicht wie gewünscht

June 7, 2018, 2:32 am
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Mahlzeit.

 

Ich habe ein Problem mit dem o.g. Befehl, im Script sieht das so aus. Da sind die Haken entsprechend gesetzt, sodass Benutzer- und Computerteil als "nicht installiert" protokolliert sind:

MarkPackageAsNotInstalled('Win10Inplace',mpniMachinePart+mpniUserPart)/TW

 

Das betreffende Paket hat den Tag und ist danach auf Reinstall gesetzt und wird auf dem Client erneut ausgeführt. Allerdings scheint er keine Benutzerteile auszuführen, jedenfalls kommt die MsgBox nicht hoch:

11:10:55.109 2        -> RegReadValueEx('HKEY_CURRENT_USER\Control Panel\Colors','Background','Installed',reUseX64Hive)
11:10:55.109 2         Read value '0 0 0' from registry
11:10:55.109 1        Evaluating condition "not _Installed_='255 255 255'"
11:10:55.109 2        Condition TRUE    -> entering IF part
11:10:55.109 2        ->  RegModify('HKEY_CURRENT_USER\Control Panel\Colors','Background','255 255 255',reUseX64Hive+mrReplace)/TU
11:10:55.109 1         Skipping user-cmd.
11:10:55.109 2        ->  ExecuteEx('C:\Program Files (x86)\Common Files\enteo\RepositoryCache\75377\rev\4\Extern$\msgboxt.exe /t:"Software Deployment Hinweis." /m:"Die Änderung der Schriftfarbe der Desktopicons auf Schwarz wurde vorbereitet. Zur endgültigen Anwendung ist eine Abmeldung notwendig." /m:"" /m:"Bitte drück...
11:10:55.109 1         Skipping user-cmd.
11:10:55.109 1        Evaluating condition "_antwort_='6'"
11:10:55.109 E         Warning (Module:Main, Severity:0x03): Can't resolve variable antwort
11:10:55.109 2        Condition FALSE  -> skipping IF part
11:10:55.109 2        Skipping command : LogOff

 

Setzte ich das Paket anschließend händisch auf Reinstall, klappt alles wie gewünscht:

11:18:20.832 2        -> RegReadValueEx('HKEY_CURRENT_USER\Control Panel\Colors','Background','Installed',reUseX64Hive)
11:18:20.832 2         Read value '0 0 0' from registry
11:18:20.832 1        Evaluating condition "not _Installed_='255 255 255'"
11:18:20.832 2        Condition TRUE    -> entering IF part
11:18:20.832 2        ->  RegModify('HKEY_CURRENT_USER\Control Panel\Colors','Background','255 255 255',reUseX64Hive+mrReplace)/TU
11:18:20.832 2        ->  ExecuteEx('C:\Program Files (x86)\Common Files\enteo\RepositoryCache\75377\rev\4\Extern$\msgboxt.exe /t:"Software Deployment Hinweis." /m:"Die Änderung der Schriftfarbe der Desktopicons auf Schwarz wurde vorbereitet. Zur endgültigen Anwendung ist eine Abmeldung notwendig." /m:"" /m:"Bitte drück...
11:18:20.832 2         Command line logging has been enabled.
11:18:20.832 2         To disable it, enable the flag 'Do not log command line parameters' of the command
11:18:20.832 2         Execute: '"C:\Program Files (x86)\Common Files\enteo\RepositoryCache\75377\rev\4\Extern$\msgboxt.exe" /t:"Software Deployment Hinweis." /m:"Die Änderung der Schriftfarbe der Desktopicons auf Schwarz wurde vorbereitet. Zur endgültigen Anwendung ist eine Abmeldung notwendig." /m:"" /m:"Bitte drücken Sie den JA-Button falls Sie jetzt umgehend abgemeldet werden wollen." /m:"Bitte drücken Sie den NEIN-Button falls Sie jetzt keine Zeit haben und dies später machen wollen." /m:"" /m:"Möchten Sie jetzt abgemeldet werden?" /m:"Ja = JETZT               Nein = Später" /m:"" /m:"Diese Meldung wird automatisch nach 5 Minuten entfernt." /i:I /B:YN /w:300 /c:+ /f:T'
11:18:20.848 2         Waiting for process...
11:18:24.251 1        Evaluating condition "_antwort_='6'"
11:18:24.251 2        Condition TRUE    -> entering IF part
11:18:24.251 2        ->   LogOff
11:18:24.251 2         System restart requested
11:18:24.251 2         Current request session termination flags: 'LOG_OFF'

 

Jemand mit Ideen?

 

/Edit: Wir sind auf 2017.1 Patch-Version 4359

 

 

Danke Kai

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Assign Tasks on Date Specified

May 31, 2018, 9:24 am
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Working on an outbound form that is heavily customized.

 

The request I have is that when HR puts in an effective date, can the system wait and send the task on that date?

We need to hold licenses for a specified time as well, so I am hoping to not trigger the task to reclaim until that date hits.

 

Does that make sense?

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HTTP error 12007 when syncing personalisation data

May 23, 2018, 7:51 am
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Hi there,

 

Currently working on rolling out ivanti UEM 10.1 across our network along with a Windows 10 deployment, we are having issues where Windows settings such as email profiles and signatures are not syncing back to the personlisation server.

 

The user policy is configured properly to capture this information but after log off it is not sent back to the server, after running the log collector through the support tool it appears to be the error code mentioned above which seems to point to being unable to resolve the hostname, we have checked DNS, Firewall etc and everything is in place, even changed the personlisation address to an IP in the policy to bypass using DNS but still will not sync back to the personlisation server.

 

Any advice?

 

Cheers

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Some dashboard charts not generating 'Chart-generated queries'

May 23, 2018, 12:54 pm
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I am looking specifically at the 'Patch and Compliance Dashboard'.

Double clicking on some chart segments (like in 'Inventory Scan Rate') generate a query with the details of how it got the data.

I can view it as a report and then view the SQL to make sure I know exactly what it is telling me.

That doesn't seem to work for all the chart components.

 

Is there something I can do to get this behavior on all the components?

 

Thanks...Paul

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Re-run task on software distributed to Portal Manager will INSTALL the software

May 25, 2018, 5:35 am
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If i have a application published to Portal Manager with setting:

Task Settings:

Frequency: Run Once

Checked: Optional (display in portal) and "allow users to run as desired (keep in portal after selected)

 

Problem 1:

 

First time i run the schedule task the software is availible in Portal Manager for my users.

What i have noticed is when a computer is re-installed with new OS the software will not be availible again in Portal Manager for the computer because it have already been succesfully publish to Portal Manager before.

Very annoying... any setting to fix this problem?

 

Problem 2:

First time i run the schedule task the software is availible in Portal Manager for my users.

If i choose "re-run task" on a computer that alrady successfully published a software to portal manager, it WILL INSTALL the software?! Even if i have the task setting: Optional (display in portal)

Or if i choose Task settings frequency to Run Daily, the first time it will publish to portal manager, the next day it will INSTALL the software...

This must be a bug?

 

Regards Johan

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TLS Version for Connection to DB

May 23, 2018, 5:37 am
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We have Heat Device Control installed and are working to incorporate TLS v1.2 for communication with the Application Server to the Database Server  Somehow this isn't being handled well by the security negotiation.  Not sure if it's a Windows issue or a Heat issue.  Any thoughts or suggestions on how we can force TLS v1.2 for traffic security?

 

Thanks,

 

John B.

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Restrict viewing of fields like summary or description for only particular group

May 24, 2018, 8:13 am
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Can we restrict viewing of fields like summary or description for only particular group in Xtraction which is integrated with CA Service Desk Manager ?

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Migration Guide?

May 24, 2018, 4:13 am
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Hi,

 

we're using DeviceControl 4.6 - installed on a Windows Server 2008R2 and we'd like to migrate this installation to DeviceControl 8.5 U2 on a new Windows Server 2016.

What's the best way to do this migration? We'd like to keep our settings and the "client-server trust".

 

Thank you

Jens

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Remote Control settings by groups

May 24, 2018, 12:20 am
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Hello,

 

We have 2 types of users who need to take control of our computers.

 

The first one is IT. We allow connection without permission, we have full access etc...

The seconds is from user to user. Some users have permission to control another users. For this second group we would like to allow remote control only with permission, without admin acess etc...

 

I know how to push a settings in our workstations. But i don't know how i can push a second settings if the user who take control is member or the seconds groups.

 

I think we must play with role but we not find where we can set "Remote control settings" only if the user is member of this group.

 

Thanks

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External user sharing error

May 23, 2018, 11:35 pm
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We have configured Filedirector environment. We imported SSL certificate and all things seems OK.

Internal AD users can access sharing and files but if somebody share file with external user; external user cant access this file by email. External user can login but after get error message :

"Internal server error, please retry"

I have checked sharing permission also give permission to everyone-Full Access. Nothing has changed.

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Block an update for a single machine

June 8, 2018, 2:18 pm
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How would I go about blocking Adobe DC for a single PC. We have an application that is not compatible with Adobe DC. This application is only installed on one PC. I want to update all other PC's. Patch and Compliance is scoped by Active Directory OU.

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Unassigned and Unresolved Tickets

June 8, 2018, 4:17 pm
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We discovered a loophole in our process regarding tickets that were Resolved, then Unresolved by end user and Resolved again by someone in IT who was not assigned to the ticket and finally Unresolved for the 2nd time by the end user. The ticket ended up in a limbo because they became unassigned to any group or user. 

By design, an unresolved ticket automatically should go to the last Current Assigned User.  But in this case scenario, my guess is since the ticket was resolved when it didn't have a Current Assigned User, it didn't know where to go. The part that didn't make sense was the ticket did have a Current Group, so why it ended up having both Unassigned Group and Unassigned User is a mystery to me. 

 

Could anyone take a look and help me see if I am missing something?

 

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Archiving records - GDPR

May 23, 2018, 4:01 am
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Hi Folks,

 

Are there are any plans to allow for the archiving of records and data within the Ivanti Service Desk tool? With GDPR regulations coming into force this week, we have been looking into our data retention policy and also what we would do if a user asked for the right to be forgotten. Archiving or deleting data seems to be a torturous process using SQL, with which we are struggling . I have seen this enhancement request (https://ivantiitsm.uservoice.com/forums/904216-service-desk/suggestions/32850640-option-to-archive-transcational-data-on… ) but there doesn't seem to be any movement on it.

 

Any info or suggestions welcome.

 

Thanks

 

Steven

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Update In-House Application to iOs devices

June 8, 2018, 11:03 am
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Hello

We use IEM 2018.1 (update of 2017.3)
Every 1 year, we have to renew the certificates of our internal applications and redeploy them via MDM.
This is an update and not a simple installation.

 

Under AOD Wavelink, we change the IPA files and in the AOD interface, the CFBuildingversion. After that, the updated application replaced the old version on all iDevices.

 

Since version 2017.1, then the following, I can't make the update.

I hav modified the IPA and the id Version,

Having an application expired on 685 devices via MDM 2018.1, I am looking to perform this update, what is the solution ?

 

For the moment, the only solution, is to users delete the application manually (and lost information of this appliaction) and wait 1 hour the re-installation of this by the automated scheduled task of EPM; but for more than 600 iOs devices, it's not a very pratical solution.

 

Please help, rapidely


Thank you

 

update.jpg

 

Joaquin

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unable to localize status title in process designer

June 6, 2018, 9:14 pm
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Why am I unable to delete window?

June 10, 2018, 10:50 pm
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Hi,

 

I am having problem trying to view my created windows on the WebAccess because the pre-defined default out-of-the-box windows have no "DELETE" button on the actions list. See picture below.

 

33.PNG

 

If anyone could tell me why I can't delete those default windows, I'd really appreciate that.

 

Thank you.

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Iteration of Service Request Parameters

June 8, 2018, 3:16 am
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This in the usual sense is not too difficult:

$(ForEachChild("ServiceReq#", RecId, "ServiceReqParam#.", "ParameterName + ': ' + ParameterValue + '\r\n'"))

 

The problem I'm facing is that I would like to use the ParameterDisplayName which lives under the ServiceRequestTemplateParam BO.

 

Any ideas how I can call this from a ServiceReq?

 

I have tried:

1 | $(ForEachChild("ServiceReq#", RecId, "ServiceReqParam#.", "GetBOValue(RecId, 'SvcReqTmplParamLink_RecID', 'ServiceReqTemplateParam#.', 'DisplayName') + '\r\n'"))

2 | $(ForEachChild("ServiceReq#", RecId, "ServiceReqParam#.", "ForEachChild('ServiceReqParam#', 'RecId', 'ServiceReqTemplateParam#.', 'Name') + '\r\n'"))

3 | $(ForEachChild("ServiceReq#", RecId, "ServiceReqParam#.", "EvalField('ServiceReqTemplateParam#', 'RecId', 'Name') + '\r\n'"))

 

I didn't get an error message on line 02 & 03, but I also didn't get anything.

 

Anyone able to help?

 

TIA

Declan

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